Steve was so helpful in settling up an ad-hoc more complex than average care case at very short notice for me this afternoon. He went above and beyond to organise everything and we couldn’t be more g... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
After successfully completing & receiving the HHA (licenced by state of FL)in 2025, I joined Helping Hands Home Care in August 2026 as a home health care aide. I was welcomed warmly into a very welcom... See more
Company replied
Telephone access to the branch manager is simple. She coordinates the care staff who have enabled my sister in law to have more confidence, maintain an orderly house and have a better routine. Elaine... See more
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Very happy with the 24/7 care provided to my elderly parents by Helping Hands carers Martha and Lorraine. Being able to remain in their own home with first class care gives me great peace of mind kn... See more
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Company details
Written by the company
Since 1989, we have been providing compassionate, person-centred care at home to individuals across the UK. Our journey started in a small house in Warwickshire, and today, we have over 150 branches across the country. This growth has allowed us to extend our exceptional care and make a bigger difference while allowing our customers to remain in the place they love. Our carers are kind and compassionate individuals who always go the extra mile. They are fully trained to provide the highest level of care, no matter what condition you are living with. We are also recognised for delivering specialist dementia care, a service we have enhanced through our partnership with the Alzheimer’s Society. This has allowed us to provide our carers with dementia training to help support our customers living with different types of dementia. Our service is fully regulated and monitored by the Care Quality Commission and Care Inspectorate Wales. We are proud to have received an overall rating of GOOD, and the CIW reported that our carers go “above and beyond, doing things that are ‘not on the list’.
Contact info
10 Tything Road West, B49 6EP, Alcester, United Kingdom
- 0808 239 1170
- enquiries@helpinghands.co.uk
- helpinghandshomecare.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A caring and professional organisation.
I have used this company for over five months now. In general I have been very satisfied with the service and staff. Now that I have regular carers it work's very well. They come in and know exactly where everything is and what is required of me. This enables the carers to get everything done in the time allocated. I would certainly recommend Helping Hands to anyone who needs care.
July 13, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that you have been satisfied with the service and staff over the past five months. It is wonderful to know that having regular carers has worked so well for you, with the team knowing exactly what is required and where everything is, allowing them to complete everything within the allocated time.
Thank you for your recommendation of Helping Hands to others who may need care.
Your feedback will now be shared with the team who will be delighted to read your comments.
Kindest regards
Katie
Efficient & Helpful
Niamh was very efficient & helpful in answering my questions & arranging an initial home assessment. However, the assessment was cancelled as Helping Hands called on the day of the assessment to say they had no capacity in Fleet for new customers - it would have been nice to have known that at that time so we could have looked elsewhere earlier!!
July 14, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning
Thank you for taking the time to leave us a review based on your enquiry. We really are very grateful.
We are delighted to hear that Niamh was very efficient and helpful in answering your questions and it is great to hear she was able to arrange an initial home assessment for you too.
Your feedback will be shared with Niamh and the new enquiries team who will be delighted to read your comments.
Kindest regards
Katie
Updated response- We are saddened and sorry to receive and read your updated review.
Please be assured we have escalated your comments to the relevant management to look into further.
If you would like to discuss your feedback further please do not hesitate to contact me directly at kathryn.wilson@helpinghands.co.uk
Kind regards
Kathryn
Kind regards
First enquiry feedback
As a first point of contact Lisa not only provided all the information we needed to make a decision but was also warm and understanding about my mums needs. I felt reassured that mum will be in good hands. Hopefully the assessment will mirror this. Admin side of things efficient, clear and quick so care can be in place at short notice.
July 13, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review. We really do appreciate it.
It's great to hear that during your fast enquiry, Lisa not only provided all the information that you needed to make a decision, but was also warm and understanding about your mum's needs.
We are also pleased to hear that you felt reassured that Mum would be in good hands.
We will be sure to pass on your feedback to Lisa and the New enquiries team, who will be pleased to read your comments.
Kindest regards
Katie
Brilliant Care Company
Brilliant Care Company from care Manager to office staff to carers they all give 100 per cent care all highly qualified ,they dont treat you as a client it feels like family always putting your needs first always !
July 8, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you feel like part of the family and that the Care Manager, office staff and carers always put your needs first. Thank you for recognising the team's dedication and commitment to providing excellent care.
We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
Great initial contact.
I phoned for an initial chat and our needs felt listened to and understood. I look forward to a continuing working relationship with Helping Hands Home Care.
July 9, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review based on your initial chat, we really are very grateful.
We are pleased to hear that you felt listed to and understood during your call with Elle and it is great to hear you are looking forward to continue your working relationship with us.
Your feedback will now be shared with Ellie and the team.
Kindest regards
Katie
Very polite and considerate
Very polite and considerate. I was given all the information I needed.
July 10, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to know that during your enquiry we were very polite and considerate and also provided you with all the information that you needed.
We will be sure to share your feedback with the new enquiries team.
Kindest regards
Katie
So helpful
Chelsey, who took my call was exceedingly helpful, answering all my questions clearly and concisely. I felt she, and Helping Hands, would be ideal for me and my husband and on-going into the future. Thank you.
July 10, 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon Kathy,
Many thanks for taking the time to leave a 5* Review we really appreciate it.
We are delighted to know that Chelsey answered all your questions clearly and concisely leaving you feeling that Helping Hands would be ideal for yourself and your husband in the future.
We will look forward to sharing your kind feedback.
With very best wishes
Sue
I am very pleased with the care
I am very pleased with the care from Helping Hands. Mum’s live in carer is very kind and patient, and also efficient and sensible. I couldn’t do without her.
July 8, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear you are pleased with the Live in care Helping Hands are providing for your Mum and it is lovely to hear the carer is kind, patient, efficient and sensible.
We will be sure to share your feedback with the team in Wigan who will be delighted to read your comments.
Kindest regards
Katie
Great care from Helping Hands
They are always helpful and do their best to accommodate our needs. An excellent service
July 8, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is wonderful to know that the team in Ramsgate are always helpful and do their best to accommodate your needs and the service you receive is excellent.
We will be sure to share your feedback with your local office, who will be pleased to read your comments.
Kindest regards
Katie
First Impressions
I am so pleased I was introduced to Helping Hands. Elle Mann is very knowledgeable and gave me all the information I needed to start the process of extra tailored support for my Mother.
July 9, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that you found Elle to be knowledgeable during your enquiry and she was able to give you all the information you needed to start the process of getting tailored support for your Mother.
We will share your feedback with Elle and the team who will be delighted to read your comments and know you are pleased to have been introduced to Helping Hands.
Kindest regards
Katie
Fantastic Company.
When my wife passed away. I was at a loss on how I would survive on my own. Particularly as I have a number of infermities and was becoming bed bound due to my disabilities. I was then recommended to seek out a care company, I chose to hire Helping Hands. They have proved to be such a support to me, enabling me to cope with daily life whilst assisting me with cooking, laundry and many other aspects of daily living. The staff are excellent, particularly Gemma who goes the extra mile to ensure my care needs are met. Also symmone and Yasmin are very efficient in responding to my phone calls and are more than willing to help allocate me extra visits. If anyone else finds themselves in similar circumstances to me I have no hesitation in recommending Helping Hands to come to there assistance. Thank you for everything ladies, I would be at a loss without your support. You are are very appreciated.
July 8, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Trevor,
Thank you so much for your very kind review and recommendation, we truly appreciate it.
We are delighted our team in Letchworth are supporting you through daily life with their excellent care staff and that you have a responsive and flexible care package.
I will look forward to sharing your lovely feedback with the branch.
With very best wishes
Sue
Staff are friendly and listen
Staff are friendly and listen. Prompt and efficient service.
July 8, 2026
Reply from Helping Hands Home Care
Good morning Nicola,
Many thanks for taking time to leave a 5* Review, we are truly grateful.
It's great to learn a prompt and efficient service with friendly staff who take time to listen is being provided by our team in Ramsgate.
We look forward to passing on your kind words to the branch.
With very best wishes
Sue
Excellent first call to arrange an…
Excellent first call to arrange an assessment for homecare for my mother. Tamara was very reassuring and professional. She was very easy to talk to gave me all the information I needed.
July 8, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Wendy,
Thank you so much for leaving a 5* Review following your call with Tamara, we really appreciate it.
We are pleased to learn the call was reassuring and professional and provided you with all the information that was needed
With very best wishes
Sue
Easy experience
Alaina was so helpful and understood my needs to assist my father with upcoming care.
She made the process stress free and I feel like a weight has been lifted from my shoulders.
July 8, 2026
Unprompted review
Reply from Helping Hands Home Care
Good morning Louise,
Many thanks for finding time to leave a 5* Review, it is truly appreciated.
It's wonderful to know Alaina was helpful with your enquiry for support for your father. It's great she was able to make the call stress free and you feel a weight has been lifted.
We will look forward to sharing your kind feedback.
With very best wishes
Sue
If you can get past shocking admin you may be pleased
We had original visit - one hour late with no contact to advise of delay, which we let slide. Information taken then silence. Nothing. Chased and explained we were unhappy with the service seen so far but was assured this was no reflection of the care on offer. Due to the urgency of carers required we gave them another chance and Alex kindly hand delivered a direct debit mandate which was completed and then taken away the same day. Waited a couple of weeks...
Then Nothing...silence again....Chased and was promised a call back. Its been 3 weeks now and we have decided we cant put our trust in the reliability for care so have had to go elsewhere. Very disappointing as this was meant to relieve stress on my dad who is struggling, but the whole process has just made things worse.
May 29, 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon Eloise,
We are very sorry to receive your email and read your comments.
To assist with our enquiries, could you kindly provide some further information.
If you could please email me direct at kathryn.wilson@helpinghands.co.uk your dad's name and the postcode where the care was provided.
Thanking you.
with kindest regards
Kathryn
The carers are all excellent
The carers are all very nice punctual and very diligent I would not hesitate to have them back if needed customer service was excellent
July 7, 2026
Unprompted review
Reply from Helping Hands Home Care
Good Morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that you found our carers to be punctual and diligent.
It is also great to hear you would not hesitate to have Helping Hands back if you needed them as the service was excellent.
We will now be sure to share your feedback with the team in Bedford.
Kindest regards
Katie
Friendly, informative & helpful.
Chelsey was very polite, friendly, informative and helpful.
July 6, 2026
Unprompted review
Reply from Helping Hands Home Care
Good Afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear that Chelsey was very polite, friendly, informative and helpful during your enquiry.
We will be sure to share your feedback with Chelsey and the team, who will be delighted to read your comments.
Kindest regard
Katie
Incosistant staffing and poor customer service
Customer service is very poor
I have used this company for the last 3 months
They are not consistant with staffing and when sending new carers in dont provide them with the information on how to meet my dads needs
They have just pulled my dads main carer with 3 days notice and have not put in place a transition plan this is due to an internal promotion so could have put in place a plan to help dad
My dad has high anxiety and mental health
When I have complained about the inconsistent staffing instead of taking it seriously they didnt put the phone down and I overheard them discussing me disrespectfully
I used this company as used them in Bury and Oxford and had always had a good service
July 7, 2026
Unprompted review
Reply from Helping Hands Home Care
Good afternoon Lauren,
We are very sorry to receive your email and to read your comments.
To aid us with our enquiries could you kindly advise your dad's name and the postcode of where the most recent care has been provided. Please email me directly at kathryn.wilson@helpinghands.co.uk
Many thanks
With very best wishes
Kathryn.
Helping Hands have been superb in…
Helping Hands have been superb in rising to the challenge of looking after our Mum in the way we all want. The carers have been excellent in how they respond to our and our Mum's requirements and the office team has invariably worked well to provide the flexibility of carer solutions when we've needed it. We now have a great team of carers around Mum and the most regular ones completely understand her routines and little nuances that keep her anxiety at bay. We couldn't do without them. 😇😇😇
July 3, 2026
Reply from Helping Hands Home Care
Good morning Ian,
Many thanks for taking time to leave a 5* Review, we truly appreciate it.
It's wonderful to learn that our team in Plymouth have worked well to provide the regular, flexible support that is needed for your mum.
We will look forward to sharing your kind words with the branch.
With very best wishes
Sue
Very helpful and organised.
June 30, 2026
Reply from Helping Hands Home Care
Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it.
It is great to hear the team in Basingstoke are very helpful and organised and will be sure to share your comments with them.
Kindest regards
Katie
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