I really needed to get a cleaning person at short notice. I know from experience how difficult it can be to get someone trusted and verified and who doesn't make demands that your house be in a certai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fast and convenient way to find a trusted local cleaner. Everything can be done online, including communication and payment. Our cleaner was great and we’ve booked a regular clean through the app. The... See more
Company replied
It's kindof like speed dating for cleaners. I have really struggled previously to find regular cleaners. This is the second time we have used Helpling. Within a couple of days of posting my requiremen... See more
Company replied
Helping has made finding a cleaner much easier. we have sourced an excellent friendly , reliable lady. Payment is through the site making it very convenient. Thanks Helpling.
Company replied
Company details
Information provided by various external sources
Helpling is an online marketplace that helps match busy people with reviewed and insured, local cleaners. Payment is all done online too, so you'll never need to worry about cash again. To book, all you need to do is pop in your postcode, choose the time that works best for you and browse the cleaners available in your area before booking. Simple.
Contact info
Ireland
- info@helpling.ie
- helpling.ie
4.3
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Helpling Ireland
Thank you, Grainne!
We're happy to read that you had a great experience.
Helpling Team
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Good & efficient website
The virtual assistants was of no use to me, therefore not the 5 stars - otherwise I am really happy with the website & I can recommend it.
February 10, 2025
Unprompted review
Reply from Helpling Ireland
Dear Regina,
We're sorry you couldn't get help through the virtual assistant: we're still working on making it more efficient. Please don't hesitate to contact our very human support team next time :)
Thank you for your feedback, Helpling Team
Very poor customer service experience
Very poor customer service experience. The cleaner was scheduled to clean the home on the 01-02-2025 and this was a reoccurring booking. Myself and the cleaner had communicated severally before the day of cleaning and every detail was finalized. However, the agent had only sent In the request to cancel the appointment only at the time of the appointment. I had already made plans to receive him and canceled all other appointments I had to set this in motion only to receive a text just at 10am that morning for a cancellation, reason he got another appointment last minute and he had to cancel mine. This is very unprofessional and I am disappointed for the service.
February 1, 2025
Unprompted review
Reply from Helpling Ireland
Dear Osejoke,
We are really sorry for the poor experience you had with the provider: it's definitely not what the platform wants to offer to its customers.
The support team informed us that they are already in contact with you and they will be happy to help you find the right person for the service.
Thank you, Helpling Team
I had my first cleaning appointment…
I had my first cleaning appointment with helpling,
I found my cleaner prompt and helpful.I was able to ask him to do specific tasks and he did them well.I would recommend Helpling to anyone.Website was easy to navigate and paying was easy.
January 17, 2025
Unprompted review
Reply from Helpling Ireland
Dear Customer,
We're really glad to read of your positive experience with Helpling!
Thank you for your nice feedback,
Helpling Team
Excellent service
Excellent service. Apartment looked amazing after and I was so happy with the whole experience.
January 10, 2025
Unprompted review
Reply from Helpling Ireland
Dear Sinead,
We're really glad to read that you had a great experience.
Thank you for sharing! Helpling Team
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Great Service! Very user friendly
Excellent service very user friendly Julia was very pleasant and punctual she completed all the tasks in good time to a high standard we will be seeing Julia again in 2 weeks thank you Helpling
January 6, 2025
Unprompted review
Reply from Helpling Ireland
Dear Vanessa,
We're really happy to read that you had such a positive experience!
Thank you for your feedback,
Helpling Team
Completely trustworthy site
Completely trustworthy site, really easy to book and excellent communication with cleaner allocated. Will definitely loop use again without hesitation!
December 18, 2024
Unprompted review
Reply from Helpling Ireland
Dear Charlene,
Thank you for your really nice feedback!
Helpling Team
Very straightforward app to help find a…
Very straightforward app to help find a cleaner.
December 13, 2024
Unprompted review
Reply from Helpling Ireland
Thank you for your nice feedback, Jennifer!
Helpling Team
Reply from Helpling Ireland
Thank you very much, Jane!
Helpling Team
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First time use
Very pleasant girl. Arrived on time Did all the jobs I asked. Will definitely see Poliana in 2 weeks again 👍
December 15, 2024
Unprompted review
Reply from Helpling Ireland
Dear Cheryl,
We're really glad to see that the match with Poliana was a successful one!
Thank you for your feedback, Helpling Team
Reply from Helpling Ireland
Thank you for your nice feedback!
Helpling Team
Did exactly what I asked her to do
Did exactly what I asked her to do. Very happy with result.
December 8, 2024
Unprompted review
Reply from Helpling Ireland
Dear Paul,
We're glad your experience has been satisfactory!
Thank you for your nice comment, Helpling Team
Booking is easy and my cleaner was very…
Booking is easy and my cleaner was very good
December 7, 2024
Reply from Helpling Ireland
Dear Fionnuala,
Thank you for your comment: we're happy to be an easy solution for you and your household!
Helpling Team
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Great service
Julia was on time. She was hard working and thorough. Could not ask for more
February 12, 2024
Reply from Helpling Ireland
Dear Clear,
It's a pleasure to read your feedback!
Thank you, Helpling Team
Reply from Helpling Ireland
Dear Hadi,
Thank you for your feedback!
Helpling Team
Reply from Helpling Ireland
Dear L,
We're really happy to read such a nice comment!
Thank you for the feedback, Helpling Team
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Easy to book and communicate
Easy to book and communicate. Have had great cleaners in so far!
November 26, 2024
Reply from Helpling Ireland
Dear Alison,
Thank you for your feedback: we're glad you found great people on the platform!
Helpling Team
Reply from Helpling Ireland
Dear Daniel,
We're glad to read that Helpling is the right solution for you!
Thank you for your feedback, Helpling Team
Dire company
I have nothing good to say about this company.
Dire service. I booked a cleaner, agreed a price and paid. A week later they charged my card again, I mailed them and they refunded it but then another charge popped up on my card. When I raised it they said it was extra service fees. I had not agreed to these so this constitutes fraud. Awful service.
When I posted the above on Google reviews they responded saying they had refunded everything, they have not and are lying to try save face. Sham of a company, best avoided.
November 9, 2024
Unprompted review
Reply from Helpling Ireland
Dear customer,
As we already wrote in reply to the Google review, please check your email for the proof of total refund and ask your bank about it if you don't see it.
As per the reasons about the later charge, we never say it's "extra service fees" but - as stated in our T&C: "In case of recurring bookings (weekly or fortnightly) canceled by User after one appointment and not rescheduled, the Service Providers reserve the right to request and receive their compensation for the provided Services based on the one-off rate, if it is higher than the recurring rate."
We hope this clarify once more the matter.
Helpling Team
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