Henk ter Horst fashion group Reviews 2,556

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I have bought a very nice tuxedo, the quality is great and it suits me in the best way possible. At the beginning I chose a wrong jacket size, I sent it back, I asked for another one, and I recei... See more

Rated 5 out of 5 stars

Delivery in well protected parcels, qick and easy. Questions were friendly answered on the phone. Puchase of textile via internet is risky becaus one has no chance to toutch the material and to check... See more

Rated 3 out of 5 stars

I bought an evening tail coat (Frack) . the first one die not suit well, so I have to send it back and order a different size. This fits very well. What I didn't like was that I have to pay th... See more

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4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 14% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Size information is not correct

January 31, 2019
Unprompted review
Henk ter Horst fashion group logo

Reply from Henk ter Horst fashion group

Sehr geehrter Thorsten,

Vielen Dank für Ihre Beurteilung auf Trustpilot.
Wir finden es schade, das die bestellte Kleidung nicht passt.
Unsere Grössen werden nach den europäischen Normen angefertigt, d.h.die Schnitte können im Laufe der Jahre angepasst werden.
Dann kann es auch vorkommen, dass die Grössen kleiner als erwartet ausfallen.
Darum bieten wir unseren Kunden gratis Retouren innerhalb von 4 Wochen an.
Unser Kundenservice könnte aber auch im Voraus die gewünschten Artikel nachmessen, so dass man diese Angaben mit eigener Kleidung vergleichen kann.
Sollten Sie Fragen oder Anmerkungen haben, stehen wir gerne zur Verfügung.




Mit freundlichen Grüssen,
Kundenservice Henk ter Horst

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Rated 5 out of 5 stars

Great

I have bought a very nice tuxedo, the quality is great and it suits me in the best way possible.
At the beginning I chose a wrong jacket size, I sent it back, I asked for another one, and I received my money back at the bank with no problem.
Happy ending and best customer service.
You guys have a very happy customer and I will spread the word.
Cheers!

October 13, 2018
Unprompted review
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Rated 5 out of 5 stars

Smoking

Top service, speedy delivery, easy return and exchange (slim fit was too slim for me), very reliable refund procedure and most important: very good quality for a fair price. Absolutely recommendable. I will definitely shop at Henk ter Horst again when I am ready for a new suit.

December 6, 2014
Unprompted review
Rated 5 out of 5 stars

absolut top. einwandfrei

nicely laid out website, easy to follow, The Suit fitted perfectly. The quality is good, the price was reasonable and the delivery was fast, took 3 days. very pleased.

March 22, 2014
Unprompted review

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