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Henry Schein UK Reviews 

176
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 162 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their exceptional helpfulness and extensive product knowledge. Customers highlight the outstanding service, noting that representatives go above and beyond to provide support, resolve issues, and ensure a smooth experience from ordering to setup. The customer service is frequently described as excellent, with many appreciating the prompt responses, personalized attention, and the ease with which queries are handled. However, some people were dissatisfied with the company's competence, citing issues with incorrect product shipments and a lack of understanding regarding their own inventory. A few other people also felt that customer service was horrendous, experiencing difficulties with refunds or product swaps, and encountering lost orders within the company's systems.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their representatives for being... See more

Service

People report positive experiences with service, often highlighting the excellent and outstanding support... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Product

Customers consistently note positive experiences with product, often praising the thorough assessment and... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting that orders are processed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For nearly two years, I've been placing orders for my practice, and Jody Buckler has been my go-to person at Henry Schein. His prompt and efficient handling of every question and concern is remarkable... See more

Company replied

Rated 5 out of 5 stars

Experience with Henry Schein has been excellent. Our local rep Anne Mcdougall is amazing . My go to for any items I cannot source as Anne knows products inside out . Always kept up to date on any o... See more

Company replied

Rated 5 out of 5 stars

Over the years our experience with using Henry Schein has been enhanced by the support and efforts Cheryl puts in. She’s always on hand to help with any situation no matter how big or small. I can alw... See more

Company replied

Rated 5 out of 5 stars

Our rep Sally Dawson has always been and continues to be a fantastic support to both myself as Practice Manager and to the entire team. Nothing is ever too much trouble for her. Sally consistently g... See more

Company replied


Company details

  1. Dental Supply Store

Written by the company

At Henry Schein, we are more than just a leading supplier of high-quality dental consumables and equipment: we are your trusted partner throughout your dental career, offering innovative, integrated healthcare solutions that have been connecting patients and professionals for almost a century. Our support goes beyond products, and includes a wide variety of services and solutions, covering financing, recruitment, practice sales, practice management software, equipment repairs and servicing, and more. Plus, our dedicated team are on hand to provide you with expert tailored advice when you need it – so you never have to navigate your business alone. With strong corporate social responsibility and sustainability initiatives at our core, we are always striving to do better: for our customers, for our stakeholders, and for our planet. Shop with Henry Schein online using our enhanced website, and discover everything you need to build a practice that thrives, from a practice partner that you can rely on.

At Henry Schein, we offer comprehensive support for dental professionals at every stage of their career

Written by the company

Dentally
Streamline your day-to-day practice workflow with Dentally – the cloud-based practice management software that brings together clinical, practice admin, and patient experience features, so you can run your dental practice with confidence.
Henry Schein Equipment Services
Futureproof your practice and protect your equipment investment with our Equipment Services and Solutions. From finance options and our Advance rebate scheme to ongoing repairs and servicing, our Equipment Specialists and qualified engineers are on hand to help you get the most out of your equipment for years to come.
Henry Schein Practice Sales
Take the stress out of buying or selling your dental practice with support from Henry Schein Practice Sales, with dedicated experts on hand to advise and guide you through everything from buying your first practice to preparing for retirement.
Henry Schein Dental Recruitment
Fill a vacancy in your dental practice, explore new opportunities, or secure your dream position with access to exclusive job opportunities and candidates through Henry Schein Dental Recruitment, helping you find the perfect match for your unique needs.
Optident
Discover Optident’s range of high-quality products, including White Dental Beauty tooth whitening solutions, plus their selection of specialised dental courses and workshops designed to optimise practice growth.
Biohorizons Camlog
Elevate your dental practice with Biohorizons Camlog’s comprehensive range of premium dental implants, prosthetic solutions, tissue regeneration products, and digital dentistry solutions, designed to simplify workflows and improve patient care using advanced implant solutions and restorative technologies.

Free delivery on orders over £50

Plus, a dedicated account consultant

Plus, a dedicated account consultant
Whether you’re a new or long-standing Henry Schein customer, you can enjoy free delivery on all online orders over £50. No code needed: simply add your goods to your basket and we’ll do the rest – for ease and convenience without the additional cost. Plus, as a Henry Schein customer, we will allocate your practice a dedicated consultant to provide expert tailored advice on products and services to help guide your business towards success.

Contact info

The Trusted Partner Report

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4.9

Excellent

TrustScore 5 out of 5

176 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(176)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We regularly use Henry Schein and often…

We regularly use Henry Schein and often ask our rep Amy for help or advice on products/discounts/deals. She's is incredibly helpful and always very quick to respond. She definitely helps making ordering a lot easier and quicker!

October 31, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your lovely feedback! We’re so pleased to hear that Amy has been such a great help and makes your ordering experience smoother and quicker.

Rated 5 out of 5 stars

I’ve been using Henry Schein for over 6…

I’ve been using Henry Schein for over 6 years , and in that time my sales representative Tommy Howell has been fantastic. He’s always sourced me the best products, at the best prices. Highly Recommended 👌🏻👌🏻🙏🏻

October 31, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you so much for your wonderful feedback and for being a valued customer over the past six years! We’re delighted to hear that Tommy has consistently provided such great service and support.

Rated 5 out of 5 stars

Henry schein is a fantastic company

Henry schein is a fantastic company. We have been using the company for many years. Tommy is a great rep and has always been very good and prompt with sorting any queries or finding stock we may need.

October 31, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your kind words and continued loyalty over the years! We’re delighted to hear that Tommy has provided such reliable and prompt support.

Rated 5 out of 5 stars

Fantastic

Fantastic
Very happy with all that Tommy has helped us with over the years at Fairoak

October 3, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your feedback!

Rated 5 out of 5 stars

Rep is a star an asset to HS

Recently made a mistake with an order and panicked - shouldn’t have worried as Tommy our rep came good as usual ! What a star saved my bacon again !

October 21, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your feedback, we'll be sure to pass your kind words onto Tommy!

Rated 5 out of 5 stars

Lavender house surgery

Tommy is our rep at Henry Schein he’s very officiant always helpful, gets stock out to me even on his days he does not work, always a really good rep ☺️

October 31, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your kind review! We'll be sure to pass this onto Tommy.

Rated 5 out of 5 stars

Tommy

I order regularly products from Schein. Tommy is always very helpful and very fast. Thank you Tommy for the amazing service

October 31, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your kind feedback!

Rated 5 out of 5 stars

Our rep Thomas always goes above and…

Our rep Thomas always goes above and beyond 10/10

October 31, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for the fantastic feedback! We’re so pleased to hear that Thomas consistently goes above and beyond for you. We’ll be sure to share your kind words with him.

Rated 5 out of 5 stars

Great range of products

Great range of products. Reliable, Prompt delivery. Rep (tommy) helpful and professional, always ably to help with queries.

October 31, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your feedback!

Rated 5 out of 5 stars

I have known Tommy for many years…

I have known Tommy for many years during my dental career. He has always been so friendly and professional with a great sense of humour. Tommy has gone above and beyond for me, helping me out of situations where we have needed a particular item for a procedure where he has gone out of his way to drop an item to the practice! He’s a true hero ! 😊

August 4, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your kind feedback!

Rated 5 out of 5 stars

Thanks Tommy for your help!

Ive always been ordering products from Henry Schein, and Tommy has never failed to lend a helping hand! Thank you

October 31, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your kind feedback!

Rated 5 out of 5 stars

We moved all our ordering over to Henry…

We moved all our ordering over to Henry schein over a year ago now. We've had great service from our rep Jody. From the initial meeting to now the communication has been great. Always answers queries promptly and is always very helpful with finding products or alternatives.

October 31, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for taking the time to share your feedback! We’re delighted to hear that your experience since moving to Henry Schein has been so positive. It’s great to know Jody’s support, communication, and product knowledge have made the process smooth and helpful.

Rated 5 out of 5 stars

Fast friendly service

We’ve used Henry Schein for many many years and have always received a smooth speedy service.
Anne is always on hand to assist with any queries and offer up a solution, which saves me a great deal of time and stress!

October 24, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your wonderful feedback and long-term support! We’re delighted to hear that you’ve consistently received smooth, speedy service and that Anne has been such a great help.

Rated 5 out of 5 stars

Sally Dawson…

I have had the pleasure of having Sally Dawson as our account manager for around 20 years. Her product knowledge is incredible and it always amazes me that she knows what I am asking for when I say that little green packet. On many occasions she has saved the day by personally delivering a loan piece of equipment. Thank you Sally

October 30, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your incredible feedback and loyalty over the years! We’re thrilled to hear how much Sally’s knowledge, reliability, and personal support have meant to you.

Rated 5 out of 5 stars

Anne

Our rep Anne has always been incredible to deal with. As a Practice Manager I have dealt with Anne for many years and she’s always willing to go the extra mile and always tries to go above and beyond. Anne’s commitment, dependability, and upbeat attitude have a genuine impact on our practice. I’m very grateful for all that she does.
⭐️⭐️⭐️⭐️⭐️

October 27, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your kind words! We’re delighted to hear how much Anne’s support and dedication mean to you and your practice.

Rated 5 out of 5 stars

We have been using HS for almost 16…

We have been using HS for almost 16 years. The service that is provided always amazing and very quick. Anne has been our rep for a long time. She is always very helpful, understanding and knowledgeable. Great at her job.

October 30, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your wonderful feedback and loyalty over the years! We’re thrilled to hear that you’ve consistently received great service and that Anne has been such a helpful and knowledgeable support.

Rated 5 out of 5 stars

Great service

Experience with Henry Schein has been excellent.
Our local rep Anne Mcdougall
is amazing . My go to for any items I cannot source as Anne knows products inside out . Always kept up to date on any offers available which is a great benefit to our practice . Own brand products work well with added benefit of reduced cost

October 2, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve had such an excellent experience and that Anne has been such a great support.

Rated 5 out of 5 stars

5* Great company

5* Great company, our go to for everything, always exceptional quality and value for money, our local representative for our area Ann is always on hand to help and provide 5* service.

October 30, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your fantastic review! We’re delighted to hear that you’ve had such a great experience and that Ann has provided exceptional support.

Rated 5 out of 5 stars

5 STARS for Sally!

Our rep Sally Dawson has always been and continues to be a fantastic support to both myself as Practice Manager and to the entire team. Nothing is ever too much trouble for her. Sally consistently goes out of her way to help in any way she can, and her dedication, reliability and positive attitude make a real difference to our practice. We truly appreciate everything she does for us.
5 STARS!

October 30, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your amazing feedback! We’re delighted to hear how much Sally’s support and dedication mean to you and your team.

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