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Henry Schein UK Reviews 

176
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 162 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their exceptional helpfulness and extensive product knowledge. Customers highlight the outstanding service, noting that representatives go above and beyond to provide support, resolve issues, and ensure a smooth experience from ordering to setup. The customer service is frequently described as excellent, with many appreciating the prompt responses, personalized attention, and the ease with which queries are handled. However, some people were dissatisfied with the company's competence, citing issues with incorrect product shipments and a lack of understanding regarding their own inventory. A few other people also felt that customer service was horrendous, experiencing difficulties with refunds or product swaps, and encountering lost orders within the company's systems.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their representatives for being... See more

Service

People report positive experiences with service, often highlighting the excellent and outstanding support... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Product

Customers consistently note positive experiences with product, often praising the thorough assessment and... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting that orders are processed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For nearly two years, I've been placing orders for my practice, and Jody Buckler has been my go-to person at Henry Schein. His prompt and efficient handling of every question and concern is remarkable... See more

Company replied

Rated 5 out of 5 stars

Experience with Henry Schein has been excellent. Our local rep Anne Mcdougall is amazing . My go to for any items I cannot source as Anne knows products inside out . Always kept up to date on any o... See more

Company replied

Rated 5 out of 5 stars

Over the years our experience with using Henry Schein has been enhanced by the support and efforts Cheryl puts in. She’s always on hand to help with any situation no matter how big or small. I can alw... See more

Company replied

Rated 5 out of 5 stars

Our rep Sally Dawson has always been and continues to be a fantastic support to both myself as Practice Manager and to the entire team. Nothing is ever too much trouble for her. Sally consistently g... See more

Company replied


Company details

  1. Dental Supply Store

Written by the company

At Henry Schein, we are more than just a leading supplier of high-quality dental consumables and equipment: we are your trusted partner throughout your dental career, offering innovative, integrated healthcare solutions that have been connecting patients and professionals for almost a century. Our support goes beyond products, and includes a wide variety of services and solutions, covering financing, recruitment, practice sales, practice management software, equipment repairs and servicing, and more. Plus, our dedicated team are on hand to provide you with expert tailored advice when you need it – so you never have to navigate your business alone. With strong corporate social responsibility and sustainability initiatives at our core, we are always striving to do better: for our customers, for our stakeholders, and for our planet. Shop with Henry Schein online using our enhanced website, and discover everything you need to build a practice that thrives, from a practice partner that you can rely on.

At Henry Schein, we offer comprehensive support for dental professionals at every stage of their career

Written by the company

Dentally
Streamline your day-to-day practice workflow with Dentally – the cloud-based practice management software that brings together clinical, practice admin, and patient experience features, so you can run your dental practice with confidence.
Henry Schein Equipment Services
Futureproof your practice and protect your equipment investment with our Equipment Services and Solutions. From finance options and our Advance rebate scheme to ongoing repairs and servicing, our Equipment Specialists and qualified engineers are on hand to help you get the most out of your equipment for years to come.
Henry Schein Practice Sales
Take the stress out of buying or selling your dental practice with support from Henry Schein Practice Sales, with dedicated experts on hand to advise and guide you through everything from buying your first practice to preparing for retirement.
Henry Schein Dental Recruitment
Fill a vacancy in your dental practice, explore new opportunities, or secure your dream position with access to exclusive job opportunities and candidates through Henry Schein Dental Recruitment, helping you find the perfect match for your unique needs.
Optident
Discover Optident’s range of high-quality products, including White Dental Beauty tooth whitening solutions, plus their selection of specialised dental courses and workshops designed to optimise practice growth.
Biohorizons Camlog
Elevate your dental practice with Biohorizons Camlog’s comprehensive range of premium dental implants, prosthetic solutions, tissue regeneration products, and digital dentistry solutions, designed to simplify workflows and improve patient care using advanced implant solutions and restorative technologies.

Free delivery on orders over £50

Plus, a dedicated account consultant

Plus, a dedicated account consultant
Whether you’re a new or long-standing Henry Schein customer, you can enjoy free delivery on all online orders over £50. No code needed: simply add your goods to your basket and we’ll do the rest – for ease and convenience without the additional cost. Plus, as a Henry Schein customer, we will allocate your practice a dedicated consultant to provide expert tailored advice on products and services to help guide your business towards success.

Contact info

The Trusted Partner Report

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4.9

Excellent

TrustScore 5 out of 5

176 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(176)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service, particularly from Sally, our accounts manager. Nothing is ever too much trouble for Sally! The support we have, from ordering materials, helping us with broken instruments (or finding items when we don’t know the name of them!) or her invaluable infection control advice is priceless to us. Thanks Sally!

October 29, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your wonderful feedback! We’re thrilled to hear how much Sally’s support means to you. She always strives to provide exceptional service and advice, and your kind words will mean a lot to her.

Rated 5 out of 5 stars

Sally has been supporting our business…

Sally has been supporting our business for more than a decade, and her dedication is truly remarkable. She consistently goes above and beyond to help, even when it’s outside her department. Her commitment, kindness, and reliability make her an invaluable part of our success. We couldn’t ask for better support — five stars from us!

October 30, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you so much for your amazing feedback! We’re delighted to hear how much Sally’s dedication and support have meant to your business over the years.

Rated 5 out of 5 stars

Excellent all the time very helpful

Roxane Forestal consistently demonstrates excellence and provides exceptional support. Her professionalism and helpfulness are greatly appreciated.
Thank you very much.

October 30, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your kind review!

Rated 5 out of 5 stars

Great service

Amy is a great asset to HS - always goes the extra mile to help with products and getting information when required. We can message her about anything usually with immediate replies. Thanks - Woodlands Dental Ansdell.

October 30, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your lovely feedback! We’re delighted to hear that Amy has been so helpful and responsive. We’ll be sure to pass on your kind words to her and the team at Henry Schein.

Rated 5 out of 5 stars

Reliable rep

I’ve had the pleasure working with Tom for sometime, and can confidently say he is incredibly knowledgeable about the products he represents and is always willing to share his expertise in a clear and helpful manner. He is professional, friendly and efficient in responding to my queries.
Working with him makes the process seamless and enjoyable.

Nasim
Omid Sobhani Dental Practice

October 28, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your kind words! We’re delighted to hear that Tom has provided such knowledgeable, professional, and friendly support. It’s great to know he’s made your experience seamless and enjoyable - we’ll be sure to share your lovely feedback with him.

Rated 5 out of 5 stars

Tracy has always looked after us…

Tracy has always looked after us fantastically! She answers any questions we throw at her and researches everything we ask of her. We would be listening without her. Thank you

October 22, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you so much for your lovely feedback! We’re delighted to hear how well Tracy has looked after you. We’ll be sure to pass on your kind words, which she’ll really appreciate!

Rated 5 out of 5 stars

Best Rep

Cheryl Russell is amazing at her job, I have never felt so updated with everything that is going on or available at Henry Schein.

Cheryl goes above and beyond to ensure you have everything you need.
If I am ever stuck on trying to find a product, it's just a simple message to Cheryl, and she deals with it instantly.
I am very happy with the service Cheryl provides she is very helpful, accommodating, and friendly. Thank you for all your support and hard work, its much appreciated.

August 27, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your kind words! We’re delighted to hear how well Cheryl has supported you. She truly goes above and beyond to look after her customers, and your feedback will mean a lot to her. We really appreciate you taking the time to share your experience - thank you for your continued support!

Rated 5 out of 5 stars

A massive Thank You to Sally Dawson

A massive Thank You to Sally Dawson. She is always so knowledgeable and helpful. 5 star professional and efficient service.

October 29, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you so much for your wonderful feedback! We’re delighted to hear that Sally has provided such knowledgeable and efficient support. We’ll be sure to pass along your kind words - she’ll be thrilled to know she made such a positive impression.

Rated 5 out of 5 stars

Joey Whitby has been amazing ,so…

Joey Whitby has been amazing ,so professional and has been so supportive and helpful especially regarding starting my aligners journey , helping me at every stage and with getting me in touch with other reps.So lucky to have met him.

September 16, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for your feedback!

Rated 5 out of 5 stars

Tom is an excellent agent and asset to…

Tom is an excellent agent and asset to Henry Schein. He is quick to respond, personable and a willingness to help you as a client, to deliver the best care to your patients. Thanks Tom for all your support when setting up our new clinic, and I look forward to working together in the years to come!

October 1, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you for taking the time to provide your kind feedback! We will be sure to share this with Tom.

Rated 5 out of 5 stars

Fantastic support

I work at a few different locations in London and Tom Guy from Optident is always happy to come out to see me, wherever I am, to give me support with products. He's been so helpful and I know I can message him anytime I need to order stock or assist me with products- his knowledge of the materials and products is amazing! Most recently he has been instrumental in getting a new Aquacare ordered and set up at one of the clinics. I absolutely love it! Highly recommend Tom and the team at Optident and Henry Schein!

October 23, 2025
Unprompted review
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Reply from Henry Schein UK

Thank you so much for taking the time to share such wonderful feedback! We’re thrilled to hear that Tom has been so supportive and accommodating across all your locations. It’s great to know his product knowledge and assistance made such a difference, especially with your new Aquacare setup. We’ll be sure to pass on your kind words to Tom and the Optident team.

Rated 5 out of 5 stars

Roxanne went above and beyond to keep…

Roxanne went above and beyond to keep me posted on the new release of Loupes and ensured I had my order processed asap

October 23, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your lovely feedback! We’re delighted to hear that Roxanne went above and beyond to keep you updated and ensure your order was processed quickly. We’ll be sure to pass along your kind words.

Rated 5 out of 5 stars

Tom from Henry Schein been always a…

Tom from Henry Schein been always a massive help. I have received very good service from HS and Tom for the past couple of years. Can’t recommend enough .Marta

October 20, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much! We’re so pleased to hear that you’ve consistently received great service from both Tom and the wider Henry Schein team. Your kind words and recommendation mean a lot to us - we’ll be sure to share your feedback with Tom!

Rated 5 out of 5 stars

Great team

We work very closely with HS and in particular Optident

All of the representatives are amazing and have become great friends. They are incredibly knowledgeable, helpful and all so willing to help

Whether as a clinician or educators, I couldn’t do what I do without them

Particular shout out to Bal & team. So lucky to work regularly and with amazing people - Petra, Roxy, Tom, Steve, Rich and team

October 23, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve built such a strong relationship with the Optident team. It’s great to know that Bal, Petra, Roxy, Tom, Steve, Rich and the wider team have been such a valued support to you. We truly appreciate your kind words!

Rated 5 out of 5 stars

Wonderful team behind this company

Wonderful team behind this company that truly go above and beyond for their clients.

Tom is our representative and he has always been engaged and excited about our growing business. I really appreciate his suggestions and consideration to our wider team. He is a credit to HS UK.

October 22, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your lovely feedback! We’re thrilled to hear that you’ve had such a positive experience with the team and that Tom has been so supportive and engaged with your growing business. He’ll be delighted to know his efforts are appreciated.

Rated 5 out of 5 stars

We have used Henry Schein for many…

We have used Henry Schein for many years and have always been impressed. We have a great relationship with our rep Sally Dawson which appears to be rare these days. She is at the end of the photo for whenever we need help or advice. Sally is there to support us with all our buying needs ensuring a smooth service everytime.

October 23, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your kind words and long-standing support! We’re delighted to hear that you’ve had such a positive experience over the years and that Sally has been there to provide the support and advice you need. We’ll be sure to pass along your lovely feedback to her.

Rated 5 out of 5 stars

Absolutely amazing as always!!

Absolutely amazing as always. As a clinic we have worked with Henry Schein for a very long time and have always had outstanding service. Tom Guy our Optident rep is as always amazing and super helpful. Super speedy with orders and his product knowledge is absolutely phenomenal. Thank you guys:)

October 15, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve continued to receive outstanding service from the team over the years. It’s fantastic to know that Tom has been such a great support - we’ll be sure to share your kind words with him.

Rated 5 out of 5 stars

Cheryl is always so helpful and…

Cheryl is always so helpful and knowledgeable on the products and services offered. Always quick to respond and has given me helpful tips on budgeting along the way

October 22, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your wonderful feedback! We’re delighted to hear that Cheryl has been so helpful and knowledgeable in supporting you. It’s great to know her quick responses and budgeting advice have made a difference. We’ll be sure to share your kind words with her.

Rated 5 out of 5 stars

Great company and products

Great company and products. Tom Guy is always so helpful and approachable too. He's helped me numerous times with general advice, events and facilitating networking. An asset to the team!

October 22, 2025
Unprompted review
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your lovely feedback! We’re so pleased to hear that you’re happy with our products and service. It’s fantastic to know that Tom has been so helpful and approachable - we’ll be sure to share your kind words with him.

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