Simple, straightforward I am happy with the service, my bank had delays I turned to HeptaPay and they delivered. For first time user expect some delays due to security and verification before payment.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple and convenient, procceses are initiated and completed within a minutes for the first time but less than a minute for subsquent use
Company replied
Fast , convenient and trustable , in 3 mnts the money was with the receiver momo account in Rwanda , only the 1 star less for the rate it can be better
Company replied
I registerd with HeptaPay , I tried three times to send money to m pesa but it failed. I put the correct card details but it dont work. I wrote a e mail and get a answer on Sunday in less than two hou... See more
Company replied
Company details
- Mobile Money Agent
- also in
- Card Processing Service
- Currency Exchange Service
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Written by the company
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Contact info
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenya
- +254114558252
- support@heptapay.com
- heptapay.com
4.1
Great
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Please check theseI need help immediately, no need to wait too long. FOR EXAMPLE, WORKING WITH YOUR STAFF. two transaction…
Please check these two transaction codes for me; I haven't received a response yet:
HP-082626OHE8
and
HP-08262601IN
to RWANDA via MTN/MOMO
August 26, 2026
Unprompted review
Reply from HeptaPay
Thanks for reaching out. Both transactions were cancelled and refunded because the required KYC verification sent to duongngoctoan97@gmail.com was not completed. Please check your inbox and spam folder for our verification request, and contact our support team if you need help completing KYC for a future transaction.
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Reply from HeptaPay
Thank you, Ullrich! We’re glad you found HeptaPay fast and reliable. We appreciate your support and look forward to serving you again.
Reply from HeptaPay
Thank you, Moureen! We’re happy to hear you’ve had a remarkable experience with our service. We truly appreciate your kind words and support! 💗
They are legit company that fulfils…
They are legit company that fulfils payments on time. I love their services and I have been using them since two years ago without any hiccups. Keep the good 👍😊 job.
August 20, 2026
Reply from HeptaPay
Thank you, Isabell! Your continued trust over the years means a lot to us. We’re glad HeptaPay has consistently delivered a reliable and timely service for you. Thank you for the review!
Great service no delay at all.
August 17, 2026
Reply from HeptaPay
Thank you, Johana! We’re glad your transfer was quick and hassle-free. We appreciate your confidence in our service.
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Easy money withdrawal to Mobile money.
Easy money withdrawal to Mobile money.
Safe and trustworthy for transactions.
August 20, 2026
Reply from HeptaPay
Thank you, Moses! We’re glad you found the service easy to use, safe, and trustworthy for mobile money withdrawals. We appreciate your feedback and support!
Intuitive user experience
The best simple easy to use east Africa money transfer supporting wide area cases , few clicks then they do the rest
August 18, 2026
Reply from HeptaPay
Thank you, Abou! We’re glad you found HeptaPay simple, intuitive, and easy to use. We appreciate your support and are happy to make money transfers across East Africa as seamless as possible.
sent payment from my card and now with…
sent payment from my card and now with held for 10 days due to 'fraud' as they stated in their response yet its my details on the card and i also did a transaction with them the previous day the irony...so yeah avoid
August 18, 2026
Unprompted review
Reply from HeptaPay
Hi Brian. Each transaction is assessed independently, and a previously successful transaction does not automatically exempt a later payment from additional security or fraud checks. The use of multiple cards as you have been doing is one such instance where a transaction might be flagged to protect both the sender and recipient. We're happy to review the specific transaction with you through our support channel.
Reply from HeptaPay
Thank you, Benjamin! We’re glad you had a great experience transferring money with us. We truly appreciate your support!
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Reply from HeptaPay
Thank you, Eniola! We’re glad your experience was fast and seamless. We truly appreciate your support!
services are really great and the…
services are really great and the payments are on time
August 6, 2026
Reply from HeptaPay
Thank you, Diyan! We’re happy to hear you’ve had a great experience and that your payments have been delivered on time. We truly appreciate your support!
Reply from HeptaPay
Thank you, Patrick! We’re glad you found HeptaPay easy to use. We appreciate your support and feedback!
Reply from HeptaPay
Thank you, Muhire! We’re glad you found the service professional, quick, and trustworthy. We truly appreciate your support and confidence in HeptaPay.
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The site not transparent on how long…
The site not transparent on how long it takes before payment is received by other party. I have no updates on when the transaction will clear.
August 7, 2026
Unprompted review
Reply from HeptaPay
We have investigated this review and cannot find any verified transaction associated with "Barbara Bangetuny" or a valid HeptaPay transaction ID linked to this complaint.
The transaction details connected to this matter are associated with Kevin Morara Atandi kevinatandi580@gmail.com, +254 746 450 951 (KEVIN MORARA), not the name used for this review. We take attempts to misrepresent transactions on our platform seriously, and we have retained the relevant records.
Reply from HeptaPay
Thank you, Zakariya! We’re glad you found the service easy to use, quick, and user-friendly. We appreciate your feedback!
Works for Kenya
Works for Kenya. The first transaction took a while, but every transaction after has been super quick. I recommend.
August 3, 2026
Reply from HeptaPay
Thank you for the recommendation! We’re glad everything went smoothly and that your transactions after the initial verification have been quick. We appreciate your trust in us.
Reply from HeptaPay
Thank you, Ella! We’re delighted to hear you found our service fast, secure, and high quality. We truly appreciate your support.
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I receive the transfer but its not…
I receive the transfer but its not automatically. I send an email before. It take a lot of time.
If you can ameliorate it, i will be happy.
August 2, 2026
Reply from HeptaPay
Thank you for your feedback, Corinne. First-time transactions can take up to 3 hours while we complete the required verification. We understand this can feel slow, and we're continually working to make the process faster and more seamless. Once verified, subsequent transactions are instant!
Reply from HeptaPay
Thank you, Yusuf! We’re glad you found the service fast, convenient, and flexible. We truly appreciate your feedback and support.
A very necessary service
A very necessary service. Easy and convenient. Confirmation messages/emails are sent. I appreciated the communication.
January 28, 2026
Reply from HeptaPay
Thank you for the wonderful 5-star review! We’re glad you found HeptaPay easy, convenient, and reliable. Clear communication is important to us, so we’re especially pleased that you appreciated the confirmation messages and emails.
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