Simple, straightforward I am happy with the service, my bank had delays I turned to HeptaPay and they delivered. For first time user expect some delays due to security and verification before payment.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple and convenient, procceses are initiated and completed within a minutes for the first time but less than a minute for subsquent use
Company replied
Fast , convenient and trustable , in 3 mnts the money was with the receiver momo account in Rwanda , only the 1 star less for the rate it can be better
Company replied
I registerd with HeptaPay , I tried three times to send money to m pesa but it failed. I put the correct card details but it dont work. I wrote a e mail and get a answer on Sunday in less than two hou... See more
Company replied
Company details
- Mobile Money Agent
- also in
- Card Processing Service
- Currency Exchange Service
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Written by the company
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Contact info
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenya
- +254114558252
- support@heptapay.com
- heptapay.com
4.1
Great
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Reply from HeptaPay
Thank you for the 5-star review! We’re glad you found our team attentive and our service quick. We truly appreciate your support and look forward to serving you again.
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Fast and secure
July 3, 2026
Reply from HeptaPay
Thank you for the 5-star review! We’re glad you found HeptaPay fast and secure. We appreciate your trust and look forward to serving you again.
The biggest problem I sometimes face is…
The biggest problem I sometimes face is that when I need a service, I find it unavailable for two or three days, for example in Uganda and Kenya.
July 4, 2026
Reply from HeptaPay
Thank you for your honest feedback. We’re sorry that our Kenya and Uganda services are sometimes temporarily unavailable. Due to high demand, our available payout float can occasionally be exhausted while we replenish it. We are actively working to improve float availability and reduce these interruptions so that our services remain consistently accessible.
The money was delivered within 24 hours…
The money was delivered within 24 hours in full amount.
July 4, 2026
Reply from HeptaPay
Thank you for your 5-star review. We’re glad the full amount was delivered successfully within 24 hours. HeptaPay applies strict verification and security checks to every transaction to protect both senders and recipients.
My experience is that this side is very…
My experience is that this side is very legit and I never knew it before but thank to my Artificial friend - AI (Chatgpt) for recommending me this side.... As it was my first time but I trust and they fulfilled it just with 3hours my money arrived to my Mpesa well.. Thank for that.
July 3, 2026
Reply from HeptaPay
Thank you for trusting HeptaPay for your first transaction! We’re delighted that your money was delivered safely to your M-PESA account within three hours. We truly appreciate your 5-star review and look forward to serving you again.
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i didn't get help
i didn't get help, my transactions kept on getting rejected all through.
July 4, 2026
Reply from HeptaPay
We’re sorry we couldn’t complete your transactions. Transactions may be rejected when they do not pass our security, verification, or compliance checks. Any unsuccessful transaction is refunded, and our support team can help explain the specific reason where possible.
Reply from HeptaPay
Thank you for the 5-star review! We’re glad you found HeptaPay fast and effective. We truly appreciate your support and look forward to serving you again.
They always give me refunds since sing…
They always give me refunds since sing this i've never done a successful transaction
February 11, 2026
Unprompted review
Reply from HeptaPay
We’re sorry you’re dissatisfied. Our records indicate that your transactions did not pass our verification and compliance checks, so the funds were refunded rather than processed. HeptaPay prioritizes customer safety and cannot complete transactions that do not meet our security requirements.
Reply from HeptaPay
Thank you for trusting HeptaPay! We truly appreciate your patience and are glad our communication and support helped resolve the slight delay. We look forward to serving you again.
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Great and fast service
June 18, 2026
Reply from HeptaPay
Hi Dennis, thank you for your 5-star review. We’re glad to hear that you found Heptapay’s service great and fast. We appreciate your feedback and your trust in us.
I’m so disappointed
I’m so disappointed. I have been waiting for more than 10hrs for my transaction to go through even after being given a reference number. What’s happening? No communication from you guys either. It’s urgent
June 17, 2026
Unprompted review
Reply from HeptaPay
Please note that, for security reasons, Heptapay does not allow the use of another person’s card which you were trying to do.
Reply from HeptaPay
Hi Rico, thank you for your 5-star review. We’re glad to hear that you found Heptapay simple and easy to use. We appreciate the 10/10 recommendation and your trust in us.
It was quick and cheaper too
It was quick and cheaper too , at first I was a little skeptical but now am not.
June 14, 2026
Reply from HeptaPay
Hi Paul, thank you for your 5-star review. We’re glad to hear that you found the service quick and affordable, and that your confidence in Heptapay has grown. We appreciate your feedback and your trust in us.
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It is a very good application and the…
It is a very good application and the process is very secure
June 13, 2026
Reply from HeptaPay
Hi James, thank you for your 5-star review. We’re glad to hear that you find the application good and the process secure. We appreciate your feedback and your trust in Heptapay.
Timely transactions
June 9, 2026
Reply from HeptaPay
Hi Tabitha, thank you for your 5-star review. We’re glad to hear that you’re happy with the timely transactions. We appreciate your feedback and your trust in Heptapay.
Reply from HeptaPay
Hi Mary, thank you for your 5-star review. We’re glad to hear that you’re happy with the speed and accuracy of the information provided. We appreciate your feedback and your trust in Heptapay.
You have failed me terribly.
You have failed me terribly when I needed you the most. "Unable to load secure checkout. Please try again." Since Yesterday
June 9, 2026
Unprompted review
Reply from HeptaPay
We're truly sorry for the frustration and inconvenience you experienced when you needed to complete your transaction. This can sometimes happen when security verification checks are unable to complete successfully. Please see this troubleshooting link to help you resolve this as quickly as possible: https://heptapay.com/ke/help/card-payment-not-working
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Grateful for this. Great Experience so far.
So far, so good. I have combed the internet several times looking for a service like this but when I found HeptaPay, I was so grateful. I have used it three times and I have not been disappointed. It’s fast, quick and straightforward.
June 4, 2026
Reply from HeptaPay
Thank you so much for your wonderful feedback. We’re delighted to hear that you found HeptaPay after searching for a reliable service and that your experience has been fast, quick, and straightforward. We truly appreciate your trust and are glad we have not disappointed you. We look forward to serving you again.
Great work you are doing.
June 6, 2026
Reply from HeptaPay
Thank you for your kind words. We're glad you had a good experience with HeptaPay and appreciate your trust in us.
The timely delivery of money
June 5, 2026
Reply from HeptaPay
Thank you for using HeptaPay. We’re glad we could support your M-PESA payment to Kenya and appreciate your trust in our service.
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