Herb Affair Reviews 624

*Update(I was emailed again by someone else offering to honor the offer. Free shipping and even expedited the process to make everything stress free.
I really appreciate that.
Really went above and beyond to make it right.)

Didn't honor a 50% coupon so they removed the whole item from the order even though it appears in the order confirmation.

2 units for $64 is what I paid for.

Instead I will receive 1 unit for 45 which makes no sense at all..

Good prices and GREAT customer service! I had a problem with a coupon code and it was taken care of in less than 2 hours of me contacting them. Can't ask for any better service than that!

I recently purchased the Capsule-It and found it very easy to use. I made 600 00 capsules without a flaw.
The customer service is amazing. They helped me get my discount. They have contacted me to make sure I am happy and I am very happy 😊

The customer service is 10/10! I forgot to put in my discount code and they issued me a refund THE NEXT DAY. You can't ask for a more responsive team!

Did not apply the auto discount for giving sms info, messaged about it and the other order suggested to me to cancel order. There is no option given to cancel the order, messaged right after placing when saw went through without the 15% off discount supposed to be applied. No phone # to be found for them, send messages buy no response as I read on other reviews on here, as I am searching for an actual ph# to call. They try to make it hard to edit your cart or cancel. Kinda shady. They do the same with a $2 fee supposedly tied to shipping, yet it is not shown in ur cart as a charge with option to take it off. You have to catch it when you start the order where they auto apply it on there. If you don't catch it, it gives you no option to edit it off the order.
They should not offer a discount if give info then not apply it on the order. Whole thing is kind shifty, not like most online companies thar make it easy to edit your cart, cancel an order, and clear ph# to call for customer service

The products they

Absolutely love, my Capsule-It filler! The products and customer service at Herb Affair is top-notch. I’ve reached out to them a couple of times with general questions about the products I’ve ordered. Their response time and knowledge was very helpful and informative. Definitely will continue to do business with this company.

Order arrived fast, but the caps for my 00 capsules were missing. They sent me a new replacement fast and without delay. Also the capsulating machine is hardy and works great. Great quality service and products.

I bought 3 of Capsul-it units and 6 bags of capsules. Come to find out the Capsule-it did not match the capsule’s I ordered, my mistake. The company response was for me to watch a video, no returns over 60 today’s, and ended the email to me with the word Cheers. Knowing I was I was very frustrated, Cheers was that appropriate? My issue is the site is not real clear on matching unit to capsule when you order. Herb Affair didn’t offer any discount for me to order new capsules, just their last word of Cheers. Even thou at time of my complaint I noted they offered a 10% discount on the internet. No mention of this discount on the e-mail sent to me . Good luck in trying to get hold of anybody. I called and left messages with no one calling back. Finally an email after many attempts. This company all it cares about is the dollar. Beware is my warning to you, maybe you will have better experience then I. My recommendation for this company is to make it more clear when ordering, the names Capsul-it and the Capsule in sizing of, 0,00,000 is not very distinguishable, how about something more universal like, sm, med, large, even the name unit would be better then Capsule- it. I also highly recommend your person responding to the customer’s issues learn some manners. Herb affair finally got in touch with me. Offered to take the unopened pkg back and 20% off 2 new Capsule- it units. That’s still 60$ plus more I have to give this company all because their sizing and matching filler is confusing on their site. I asked if they could do better then 20%. As I spent so much money already. Have not heard a word from them…assuming answer is no. I asked Herb Affair what happen to quality control when Capsule-it is not matching the Capsule, why send if wrong. Basically the excuse was company got to big they out source it now. So much for their satisfaction guarantee. This company gets a big fat F. I will my capsules on Amazon, never a penny to this company! BUYER BEWARE especially if your a senior, you will never match up the sizing. Seniors are always the forgotten group.

Customer service was amazing! I made an error and they fixed it quickly! Can’t wait for my product to arrive!

Thank you for helping me change my order so quickly!

Please read this honest and fair review before ordering from this company. I placed a $146 order a week ago and my card charged at that time. I was shocked my order is still sitting in the unfulfilled category due to the 24 hour shipping policy. I finally reached out after a week of no updates or tracking number. I will say they replied quickly to my concern, however the reply was very disappointing. Copy and pasted reply below:
"Thank you for reaching out and I am sorry that your order hasn't shipped yet. We are in the process of moving to a new warehouse which is why the order hasn't shipped. These will ship once we finish setting up our new facility, probably next week."
Probably next week? No thank you, I have already waited a week and had to reach out to you, I really was expecting them to tell me a glitch happened and they will get it out today, but instead they said it depends on when they get done setting up their new facility and maybe they will get to it next week? I have asked for a refund and they said it was issued and will reflect on my account in a few days, so we will see. I would think they would post shipping delays due to moving on website and allow customers to make an informed decisions if they want to pay for something and wait for weeks. I went back to website to see if maybe I missed it, but nope the 24 hour shipping policy still in place. I did give two stars for the quick response to my emails, however owning a wellness business myself, this is not a company I want to do business with. Very disappointed. In all fairness I would like to say the lady in customer service did respond quickly to my emails, its just not what you want to hear.

On a recent order, I forgot to enter my Discount Code. They promptly replied to my email and manually processed a refund for the difference. Great customer support and products. This is a great small family-run company you can feel good about supporting.

I've been using Pure Bliss whenever I have bad anxiety for about a year now and it's helped a lot. Recently, I had trouble ordering it through the site so I emailed them and they took care of everything!

I have been using these products for years through Amazon. They don't offer my favorite one anymore so I wrote directly to the company. The customer service is quick and thorough. Very friendly thoughtful people. Will ALWAYS recommend this company.

Great to be able to make my own herbal remedies and know exactly what’s in it. Love the product!

Good product, responsive customer service

I love the ease of creating supplements that are pure. The customer service has set the bar higher than I’ve ever experienced. Relieved to have a company of this standard to do business with.

Excellent products and outstanding service are trademarks of Herb Affairs. I did business with this company a few times and always completed my purchases without problems. Small issues are resolved quickly, thanks to prople like Christine.

Excellent Customer Service. I forgot my discount code and asked for assistance and they applied the discount after the purchase. Very appreciative. I love the capsule maker.....100 capsules....so easy!