Been a client of Herbal Apothecary for over 20 years. Products are brilliant and they have worked very hard to keep up to date with modern times without losing sight of quality, customer service and... See more
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Such a lovely brand customer service is top notch . The response on time my package came intact, well packaged, clean thank you .
Very helpful and responsive company with a great range of high quality herbal products at competitive prices. Delivery is usually fast. Rarely any problems but once when there was an issue with a slow... See more
Company replied
This is my second time purchasing from Herbal Apothecary and once again I’m very impressed. They were very responsive on queries prior to my ordering and quick to get back on deliver and tracking quer... See more
Company replied
Company details
Written by the company
We supply one of the largest ranges of herbal products in the UK, including tinctures, fluid extracts, capsules, organic & biodynamic products, whole, cut, and powdered herbs to practitioners, and other businesses. Part of Nature's Laboratory, along with Sweet Cecily's and BeeVital. A family business wholly committed to the principles of natural medicine and to serving the user. We also have retail product ranges such as teas, and creams. We also provide Product development services, contract manufacturing services, Chromatographic Analytical services, and Regulatory Services. We are ISO9001:2015, Biodynamic Organic, HerbMark Certified Manufacturer.
Contact info
3b Enterprise Way, YO22 4NH, Whitby, United Kingdom
- 01947 602346
- info@herbalapothecaryuk.com
- herbalapothecaryuk.com
4.6
Excellent
542 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
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I’ve used the Herbal Apthecary for many…
I’ve used the Herbal Apthecary for many years and always found the quality of the products exceptional. Customer service is equally good with quick delivery and excellent communication. Highly recommended.
September 24, 2024
Very nice quality perfect baking on…
Very nice quality perfect baking on time delivery thank you
September 16, 2024
Fast delivery,secure packaging and I…
Fast delivery,secure packaging and I will definitely buy again. Thank you
August 20, 2024
Rubbish delivery service
I’m only giving 2 stars due to your Choice of courier. I ordered this item 6 days ago and I’ve yet to receive it. I keep getting tracking updates saying they couldn’t find my house but they are trying to deliver 15 miles from where I live. I know your company has my correct address. I have tried to contact DHL but there is just automated recordings telling me to go online which is where I found their number in the first place- gah! There is an online form to fill in but it doesn’t work.
Other couriers like DPD are extremely reliable and always get items here when they say they will. This is just so frustrating. I have not had this problem ordering from herbal apothecary before, you anre usually really helpful with prompt delivery. I think DHL have really let you and me down.
August 21, 2024
Good service
Good service, just a few out of stock products I was looking for (ICF1 & 2)
August 9, 2024
Herbs arrived in less than 24 hours…
Herbs arrived in less than 24 hours with normal shipping, amazing job
May 30, 2024
The tincture is benefitting already
The delivery was prompt, well packed. The tincture is working and benefits are already showing.
April 26, 2024
no complaints
April 4, 2024
QUALITY THROUGHOUT
Great customer liaison. Quality products at affordable prices. Well packaged
April 3, 2024
Good communication
Good communication, prompt service and ease of use. Very happy to recommend.
April 4, 2024
Great for allergy season
Dried nettle leaf. Well packaged, good quality product. Sent promptly.
March 28, 2024
Delighted and very grateful.
I have used this company for many years and have received via a colleague’s order for economy. However I needed the products quite urgently. I ordered on a Sunday and received within 2 working days. This was very efficient and straight forward. Thank you. I will be using you again.
January 29, 2024
Excellent product and service
January 29, 2024
One of the items arrived damaged
One of the items arrived damaged. I have contacted them via email and am awaiting a response. Hoping for a swift resolution.
February 2, 2024
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