Been a client of Herbal Apothecary for over 20 years. Products are brilliant and they have worked very hard to keep up to date with modern times without losing sight of quality, customer service and... See more
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Such a lovely brand customer service is top notch . The response on time my package came intact, well packaged, clean thank you .
Very helpful and responsive company with a great range of high quality herbal products at competitive prices. Delivery is usually fast. Rarely any problems but once when there was an issue with a slow... See more
Company replied
This is my second time purchasing from Herbal Apothecary and once again I’m very impressed. They were very responsive on queries prior to my ordering and quick to get back on deliver and tracking quer... See more
Company replied
Company details
Written by the company
We supply one of the largest ranges of herbal products in the UK, including tinctures, fluid extracts, capsules, organic & biodynamic products, whole, cut, and powdered herbs to practitioners, and other businesses. Part of Nature's Laboratory, along with Sweet Cecily's and BeeVital. A family business wholly committed to the principles of natural medicine and to serving the user. We also have retail product ranges such as teas, and creams. We also provide Product development services, contract manufacturing services, Chromatographic Analytical services, and Regulatory Services. We are ISO9001:2015, Biodynamic Organic, HerbMark Certified Manufacturer.
Contact info
3b Enterprise Way, YO22 4NH, Whitby, United Kingdom
- 01947 602346
- info@herbalapothecaryuk.com
- herbalapothecaryuk.com
4.6
Excellent
542 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
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I was able to order the specific number…
I was able to order the specific number of items I needed ~ ienot have to overorder.
Delivery was quick ~ and it's the Christmas period.
Thank you.
December 13, 2024
Absolute rubbish delivery!
Absolute rubbish delivery!
Its hard when supplier do not care about its clients experience and this is the company. They state the dates when the last orders need to be made for holiday season yet delivery seems doesn't bother them and the fact that clients will have problems with the delivery to clients who actually need help with their health conditions is just beyond indifferent. Not even mentioning hearing from colleagues that the quality of herbs is going down and they got delivered moulded herbs. I'm just furious! Thanks God we have other suppliers!
December 18, 2024
Unprompted review
Excellent service as Usual
December 3, 2024
Poor Shipping Experience: Slow to dispatch and missing tracking info
The dispatch time was disappointing — despite placing the order on Thursday, it wasn't shipped until the following Monday. I didn’t receive any dispatch email with tracking information, as promised, and had to call to obtain it. It’s clear that their shipping systems need a current review, as there’s a noticeable gap between customer service expectations and the actual shipping service that Herbal Apothecary provides.
November 27, 2024
Unprompted review
Excellent as per usual
November 21, 2024
Not received order yet!
November 14, 2024
Good quality
I am very happy with the quality of the herbs
The customer service very efficent I had a few issues signing in to my account and and it was sorted straight away.
October 28, 2024
Long wait time for delivery
I ordered herbs nearly 2 weeks ago and they still haven't arrived. The postage cost was very high.
October 18, 2024
Speedy efficient and great quality
October 22, 2024
Arrived within 24 hrs
Arrived within 24 hrs. Exact product I was looking for. Easy to order.
October 2, 2024
A good range of products with fast…
A good range of products with fast delivery. A go to place for us as we like to keep smaller quantities in stock. This helps us have a more broader range of products
September 30, 2024
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