Herbal Haven Reviews 

476
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful selection of healthy plants, noting that they arrive fresh, vibrant, and perfectly prepared for planting in pots or garden beds. People also love the careful packaging and protective covers, which keep everything secure, moist, and well-protected during transit. Consumers appreciate the exceptionally fast delivery service and find the online store very smooth and easy to use when placing an order. Some reviewers were not happy with occasional courier failures, noting that a few plants arrived damaged, heat-stressed, or unable to survive the postal journey.

What people talk about most

Product

Users describe positive interactions with product, expressing immense delight with the healthy, vibrant... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the healthy plants and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and... See more

Service

Consumers find service to be positive, highlighting reliable support, fast delivery, and very helpful staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful little plants. Not just seedlings or straggly little misfits, they are proper young beautiful herb plants. Tucked in with wooly covers fur moisture and excellent protection covers during d... See more

Company replied

Rated 5 out of 5 stars

Great herb plants, great selection to choose from the internet, excellent delivery. And - a double blessing - our garden birds LOVED the wool protective collars which we put out by the bird feeder... See more

Company replied

Rated 5 out of 5 stars

Ordered herbs online before and I can honestly say nothing has come close to this company. Herbs arrived quite quickly, packaging was excellent really happy with the quality and condition of the plant... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. I ordered some herbs from this company, which unfortunately did not arrive due to courier service failure. But I can't fault Herbal Havens . Lorraine who, once advised tha... See more

Company replied


Company details

Written by the company

Established over twenty years ago, Herbal Haven is a specialist and family-run herb nursery offering a fantastic range of culinary, medicinal and aromatic herbs for sale. Grown naturally and in harmony with the seasons as well as the local environment and wildlife, Herbal Haven produces strong and healthy plants that flourish in your home or garden. As well as making it easy to order popular herbs to your door, the Herbal Haven team also provide expert advice to help you maintain and get the best out of your plants.


Contact info

4.9

Excellent

TrustScore 5 out of 5

476 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(476)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best place for herbs

Over the last 3 years i have been ordering herbs from Herbal Haven and never once have i been disappointed by the service i have received and the quality of the plants.

October 28, 2026
Rated 4 out of 5 stars

All herbs healthy…

All herbs I purchased are healthy and arrived, well packed, as promised. Many herbs showing as unavailable. Hopefully this will be addressed in the Spring.

October 27, 2026
Rated 5 out of 5 stars

All plants arrived in very good…

All plants arrived in very good condition and we'll package good strong roots and very healthy will definitely order more from Herbel heaven and my garden progresses

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Good information re arrival

Good information re arrival. Well packed healthy plants ready for going in the garden straight away. Very good price. Would order again as I have done many times in the past. Well done.

October 6, 2026

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