Heritage Parts Centre Reviews 

941
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast shipping times, secure packaging, and the remarkably high quality of the parts they received. People deeply appreciate the competitive pricing and find the online store very easy to navigate when purchasing components. Some reviewers were not happy with occasional delivery delays, missing packages, and unexpected shipping complications. A few consumers also noted frustrating problems regarding incorrect items supplied or orders being cancelled after weeks of waiting. Others felt that certain products were quite expensive compared to alternative suppliers available on the market.

What people talk about most

Product

People report positive experiences with product, noting that items generally arrive in good condition and fit... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and items... See more

Quality

Reviewers mention positive feedback about quality, noting that items arrive correct, fit well, and look... See more

Order

Users describe ambiguous interactions with order, reflecting a split opinion on the ordering process. While... See more

Price

Reviewers highlight positive aspects of price, often describing costs as reasonable, competitive, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 4 out of 5 stars

Very good for parts that are in stock/easily available. At least you are kept informed if delivery is delayed, and usually if it’s not in stock the lead time is on the page. Everything I’ve had has be... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more

Rated 5 out of 5 stars

My VW T2 van failed it’s MOT as the offside wing mirror fell off when I adjusted it on route to the testing station. Typical! Heritage parts had one in stock and it was delivered next day and MoT pas... See more

Company replied


Company details

  1. Auto Machine Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.2

Great

TrustScore 4 out of 5

941 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(941)

242 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor panel quality

The heater channel i purchased for my beetle had metal across all the chassis fixing captive nuts so no bolts would go in.
I had to drill the metal that was in the way and then tap the holes to enable me to bolt to chassis.
I did email heritage about it and they said some things arnt checked for quality as they come from supplier ready for shipping striaght out.

May 18, 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Neil, sorry to hear this. I cannot see any emails from our team to you regarding this panel but I am sorry for your experience.

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Rated 2 out of 5 stars

Absolutely horrible packaging

Absolutely horrible packaging, the quarter panel was just put in a standard cardboard box with a couple strips of brown paper in it, then shipped internationally. Shocking. Part was bent up and the package was torn open so badly DHL had to tape it back up. Then the part itself was not nearly as well formed as the original part, soft creases, rippled flanges. They are the only game in town so they will stay in business but there needs to be a higher quality competitor. For $600 with shipping this is a joke.

May 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service!

Great Customer Service!
Ordered some sun visors for my beetle restoration but they were damaged in transit. Contacted the team explaining the problem. They immediately sent replacements without quibble. Thank you

May 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Great website

Good value, essy to navigate the website and identify the right part. Delivered as promised.

April 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Heritage goes above and beyond

Heritage goes above and beyond. Being in the UK, and sending parts to Texas, I expected a long delivery window, but it did arrive quicker than I thought. One thing that happened was that the package came in cut open, with no parts (Customs I assume). I reached out to Heritage to let them know of the situation. Not one pushback, they resent the same parts again. This time the package will be delivered within 3 days of me reaching out. This is so AWESOME! Heritage was the only place I could find a special lug bolt for may car. They are too good to do this for me. I will be back for more parts!

April 28, 2026
Unprompted review

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