Heritage Parts Centre Reviews 

943
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 216 reviews, reviewers had a great experience with this company. Many loyal customers frequently praise the exceptional quality of the automotive parts and mention that everything always fits their vehicles perfectly. Consumers also appreciate the remarkably swift shipping services, competitive pricing, and helpful guidance provided by knowledgeable staff when choosing components. However, some customers also noted quite frustrating delivery delays caused by external couriers, even when paying extra for fast shipping. A few people additionally experienced rather annoying issues with damaged packages, missing components, or receiving incorrect items that failed to match their vehicles.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as top quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast shipping times and... See more

Quality

Users describe positive interactions with quality, noting that items arrive correct, fit well, and function... See more

Order

People report ambiguous experiences with order processes, reflecting a high level of disagreement among... See more

Price

Clients share positive opinions on price, highlighting that the products are offered at competitive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 4 out of 5 stars

Good website and order process with comparable pricing. Good packaging and communication. Whilst expedited delivery was paid for, the courier used had delays in achieving the target. Luckily this did... See more

Rated 4 out of 5 stars

Very good for parts that are in stock/easily available. At least you are kept informed if delivery is delayed, and usually if it’s not in stock the lead time is on the page. Everything I’ve had has be... See more

Rated 4 out of 5 stars

Products and Staff are 1st Class Let down by delivery company Why give options for ‘Safe Place’ to leave if it’s just dropped ( yes dropped ) over gate onto drive. Luckily Starter motor survived an... See more


Company details

  1. Auto Machine Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.2

Great

TrustScore 4 out of 5

943 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(943)

244 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Heritage is the best

Heritage is the best! Great quality products/well priced. Keeping my V-dubs on the road/looking good. Not sure what I would do without them 👊

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

EMPI ICT dual 34s ICT Carbs

Just be aware of the quality issues
of the EMPI carbs Herritage Parts provide and level of real world support of they offer, I recently purchased a kit (34ICT duals) for my rebuilt T1 1641 motor. Not only did they ship with 150 mains supposidly bolt on for 1300 to 1600cc (where a 1641cc on there website suggest 145s which are smallse so the are miss jetted), but the pump housing machining is substandard / miss drilled causing them to leak baddly, also the brass vacum pipe pickup pipe pulled out of the housing when trying to remove the vacuum to
distributor pipe (apparently its my job to push it back in??) To get any solution the only option offered is to removed and retun the entire kit leaving my car unusable. I will be avoidong EMPI products and Herritage where possible, not easy in the UK. Lesson learned - buy genuine, not chinese copies if you value your sanity. A V O I D

April 25, 2026
Unprompted review
Rated 2 out of 5 stars

Hello

Hello, no, I'm disappointed because you state on your website that the belts I bought were 9.5 mm wide, and you're sending 10 mm belts. I have a 1991 Golf 1 Cabriolet, and the original belt should be 9.5 mm, not 10 mm, so yes, I'm very disappointed. Sincerely,

April 10, 2026
Unprompted review
Advertisement
Advertisement
Rated 4 out of 5 stars

excellent quality, good price and delivery, website part descriptions could be better

The parts were excellent quality, good price and delivered swiftly - thank you!

The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be helpful. For example, I tried to find the O-ring that seals the TD5 rotor housing to the oil cooler - not possible on the Heritage Parts website unless you already know the part number, because there are about 20 different O-rings listed for TD5 Defenders, all of which are just described as "O-ring"; no way of knowing from the description which one is for which purpose. Other parts suppliers' websites are much more helpful in this regard.

March 30, 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi there, if you need assistance with finding items on our website do call us on 01273 444000 or email us via help@heritagepartscentre.com

Advertisement
Rated 4 out of 5 stars

Very good for parts that are in…

Very good for parts that are in stock/easily available. At least you are kept informed if delivery is delayed, and usually if it’s not in stock the lead time is on the page. Everything I’ve had has been good quality and delivery good too.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

No rush with delivery times never met

The website states 2-3 working days, yet it takes well over that time to receive your goods. Only use if you’re happy to wait, wait and wait some more for your goods. This wasn’t a single isolated experience as I placed numerous orders with the same delay in delivery. Customer Services states it’s 3-5 working days to despatch the order. Although the website itself doesn’t mention this. No apology given from Heritage Parts.

April 6, 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi Sophie, thank you for shopping with us. I have checked our email chains and can see that your order was delivered within 4 working days and our CS team apologised to you. Whilst this is not ideal, we do offer next day and express delivery services, if you need your parts faster you can always select these services next time.

Advertisement
Rated 5 out of 5 stars

Quality Parts that fit

I always use Heritage Parts Centre for all my parts needed for my many VW restoration products. Parts needed are usually in stock and delivered within a few days. Everything I purchase just fits. They are more expensive than other places, but the products are of good quality and I’ve never had a problem. Would definitely recommend.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

89 VW Golf

Shipping was a little pricey, but the package arrived 4 days after I placed the order, overseas. The box the parts came in would have withstood an elephant standing on it. Lots of care and detail to ensure the package would arrive safely.

March 19, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look