We were in need of a new freezer, after looking at some in a major retailer just to get an idea of size & cost etc and to be advised of a delivery charge, we returned to Herne Bay Domestics once m... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Needing a replacement washing machine as my AEG integrated.model had finally died after 25 years hard use, I simply called Herne Bay.domestics and asked Nick to recommend a suitable replacement. He r... See more
Company replied
Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on b... See more
Company replied
Absolutely superb. Bought a tumble dryer: arranged next day delivery at time slot that worked for me. Dryer delivered correctly on time with care. Herne Bay Domestics (HBD) team then sorted out an i... See more
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Company details
Written by the company
Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.
Contact info
89 High Street, CT6 5LQ, Herne Bay, United Kingdom
- 01227 361536
- sales@hernebaydomestics.co.uk
- hernebaydomestics.co.uk
5.0
Excellent
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fridge/Freezer.
I needed a new Fridge/Freezer.
I firstly went on their website, to compare models and prices.
Having earmarked a couple of models, I went into the shop to make my final decision.
The member of staff was helpful without being "in my face"
Having made my purchase, a delivery time and date that best suited me.
The delivery staff were polite, and ensured that the item was correctly installed, as well as explaining a few do's and don'ts.
Herne Bay Domestics are everything that a retailer should be, and I wouldn't hesitate to recommend them.
January 2, 2025
Unprompted review
Reply from Herne Bay Domestics
Hi Roy, thank you for taking the time to leave this fantastic review! It's great to hear that you found our website helpful for comparing models and prices, and that our HBD staff provided you with the right balance of assistance. It's great to know that your delivery experience met your expectations, with polite staff who ensured professional installation and offered valuable tips. We appreciate your recommendation and are delighted to have been part of your appliance shopping experience at Herne Bay Domestics!
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I rarely leave reviews
I rarely leave reviews, but had such a great experience with this company, felt I needed to shout about it!
From ordering via their clear and easy website, through to the delivery and installation, the whole process was seamless and straight forward, a rarity for some companies nowadays. They were comparable price wise with curry’s and AO and I wouldn’t hesitate to use them again. Well done Herne Bay Domestics!
December 23, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Mark, thank you for taking the time to share your wonderful experience with us! We're delighted to hear that you found our website clear and easy to use, and that the entire process from ordering to installation was seamless. We aim to provide competitive pricing and a personal service, and your feedback reaffirms our commitment. We appreciate your kind words and look forward to serving you again in the future. Thank you for chossing Herne Bay Domestics!
Replacement fridge
Needed a replacement fridge ASAP was able to call in the Herne bay shop order and pay then drive down to the minster warehouse and collect,all done in less than an hour. Great service.
December 23, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Robert, thank you for your fantastic feedbak! We're so glad to hear that the HBD team supported with the purchase of your replacement fridge, and that the collection from our Minster warehouse was quick & seamless. We aim to provide great service and make your experience as smooth as possible. We appreciate your feedback and look forward to assisting you again in the future! Thank you for choosing Herne Bay Domestics!
I have never used this company before wonderful Sevice
I have never used this company before, but I'm so glad i did. I recieved excellent service, my order was processed quickly and efficiently the new tumble dryer arrived on time, I will be using Herne Bay domestics again 😀
December 14, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Jackie, thank you for your wonderful review! We're thrilled to hear that you received excellent service from HBD and that your order was processed quickly & efficiently. We truly appreciate your feedback and are delighted that you plan to use Herne Bay Domestics again. Thank you for you support!
Excellant service when purchasing in…
Excellant service when purchasing in the shop. Replicated service whilst fitting by Dave and Dale.
December 18, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Maria, thank you for your kind feedback! We're very glad to hear that you experienced excellent service both during your purchase and the fitting with our installation engineers, Dave & Dale. It's wonderful to know that their efforts made a positive impact on your experience, and we will make sure your feedback is passed on! We appreciate your support and look forward to serving you again in the future. Thank you for choosing Herne Bay Domestics!
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Great perdsonal service
Easy to order online.
Competitive Price.
Personal service and excellent quick installation
December 13, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello and thank you for your kind review! We’re extremely glad to hear that you found our online ordering easy and our prices competitive. It’s great to know that our personal service and quick installation met your expectations. Customer satisfaction is our top priority, and we appreciate hearing this feedback. We look forward to serving you again in the future. Thank you for choosing Herne Bay Domestics!
Excellent customer service from start…
Excellent customer service from start to finish. Ordered what I wanted at the best price on the market, booked in quickly and a brilliant kitchen fitter. The result is beautiful and makes the whole kitchen look new! I love it 😀
December 13, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Sam, thank you for taking the time to leave this wonderful review! We're thrilled to hear that you experienced excellent customer service from start to finish and found the best price on the market. It's great to know that the overall installation and our experienced kitchen fitter contributed to a beautiful result that revitalized your kitchen. We appreciate your support and are delighted that you love it! Thank you for choosing Herne Bay Domestics!
Excellent service
Excellent service, our old tumble dryer blew up on the Saturday evening so ordered a new one online with Hernebay Domestics. It was delivered on the Monday morning. The gentleman phoned me first thing to confirm he would be delivering and it was delivered a shirt while later was very impressed! The guy was very polite, helpful and a genuinely nice guy. Will definitely use them again!
December 9, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Mr Field, thank you for taking the time to leave your excellent review! We’re so glad to hear that you received your new tumble dryer so promptly after your old one packed up. It's great to know that our HBD delivery team made a positive impression with their polite & helpful service. We strive to provide exceptional customer experiences, and we appreciate your kind words. We look forward to serving you again in the future! Thank you for choosing Herne Bay Domestics!
Purchased small appliance delivered by…
Purchased small appliance delivered by them directly.
Same excellent service as we have received with large white appliances
December 5, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello and thank you for your kind review! We're thrilled to hear that you had the same excellent service with the delivery of your small appliance. Customer satisfaction is extremely important to us, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again in the future! Thank you for choosing Herne Bay Domestics!
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Shop locally!!
Just Brought an integrated dishwasher and larder fridge!! I found all the staff to be so kind and helpful and the delivery drivers that installed the appliances were very professional!!
I would highly recommend shopping locally for such great quick service!!
November 27, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello and thank you for your lovely review! We're so pleased to hear that you found our HBD staff kind & helpful during your purchase of the integrated dishwasher & larder fridge. It's great to know that our delivery drivers made a professional impression while installing your appliances. We truly appreciate your recommendation to shop locally and are delighted to provide such quick service. Your satisfaction is our priority, and we look forward to serving you again in the future! Thank you for choosing Herne Bay Domestics!
Great on price and service
Searched online for a tumble dryer and found this shop met the cheapest price and had free delivery. Excellent service. Got a phone call to confirm order and then a text tor delivery time. The tumble dryer was delivered on time and the guys were very helpful. Will definitely use them again .
December 3, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello John, thank you for taking the time to leave this fantastic review! We're thrilled to hear that you found our prices competitive and appreciated our free delivery service. It's great to know that our HBD team provided excellent service by confirming your order and ensuring timely delivery. We strive to make the customer experience as seamless as possible, and your feedback reassures us that we're on the right track! We look forward to serving you again in the future. Thank you for choosing Herne Bay Domestics!
Purchase of Fridgemaster Freezer
This is the second item I have bought from Herne Bay Domestics. On both occasions ordering on line was simple and prices as good if not better than Currys,Argos and AO. Delivery is also free, compared with up to £30 for the others and turns up when they say it will. In short a pleasurable experience all round. I shall continue to use HBD for my future purchases.
November 28, 2024
Unprompted review
Reply from Herne Bay Domestics
Hello John, thank you for your wonderful review! We're thrilled to hear that your online ordering experience was straightforward and that our prices are competitive with Currys, Argos, and AO - thank you for choosing to shop local. We are delighted to have provided you with a pleasurable experience! It's great to know that our free delivery service met your expectations. We appreciate your loyalty and look forward to assisting you with your future purchases at Herne Bay Domestics!
Caring Local company
The Company, took a lot of time and trouble, trying to source a new part for my Rangemaster Fridge Freezer.
The part was was shown as available on Rangemasters spares website, but this was shown in error and not available, which Rangemaster have now removed it from thier site.
November 14, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Dave, thank you for taking the time to leave this kind review! We appreciate your understanding regarding the availability of the part for your Rangemaster Fridge Freezer. We apologize for any confusion caused by the error on the spares website, and we’re glad to hear that you found HBD dedicated to trying to source the part. Your patience is greatly valued. If you need further assistance, please don’t hesitate to reach out. Thank you for choosing Herne Bay Domestics!
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Dishwasher door repair
Leo repaired the door closure on my Bloomberg dishwasher. He then realised that the machine was not fitted well .. space not quite big enough! He did all he could to try to rectify the issue and gave me advice on what needed doing.He was very pleasant and extremely helpful.
November 7, 2024
Unprompted review
Reply from Herne Bay Domestics
Thank you for for taking the time to leave this wonderful feedback! We're thrilled to hear that Leo was able to repair the door closure on your Blomberg dishwasher and provided helpful advice. We appreciate your recognition of his efforts and are glad you had a positive experience with our service. We will make sure Leo receives your feedback. Please don't hesitate to reach out if you need further assistance. Thank you for choosing Herne Bay Domestics!
Reply from Herne Bay Domestics
Hi Fiona, thank you for your fantastic review! We are so glad to hear that you experienced exceptional service from start to finish. The HBD team is dedicated to providing the best possible experience, and your feedback motivates us to keep up the great work. We appreciate your support and look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Thank you so much for your wonderful…
Thank you so much for your wonderful service and getting my machine up and running again. The gentleman that came out was extremely nice very professional and very kind. I would have no hesitation to recommend you to people, I’ve also told my friends about your wonderful customer service.
Thanks again one very happy customer
Yours gratefully Dawn x
October 31, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Dawn, thank you for your wonderful feedback! We are thrilled to hear that we were able to get your machine up and running again. It's great to know that you found our engineer to be professional and kind. Your recommendation means a lot to us, and we appreciate you sharing your positive experience with your friends. We strive to provide outstanding customer service, and we are delighted to have made you one very happy customer. Thank you for choosing Herne Bay Domestics!
Professional friendly and reliable
Fantastic friendly, professional service as always. Good competitive range of appliances to replace broken one. Delivery very fast and great care taken by the installers.
October 31, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Alison, thank you for your kind review! We're so glad to hear that you experienced friendly & professional service from the HBD team, along with a competitive range of appliances. It's great to know that our delivery & installation service met your expectations. Thank you for your support and we look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
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Just to say how pleased and impressed I…
Just to say how pleased and impressed I was this morning with the repair service provided by you. The gentleman who attended was outstanding in every respect. I was also surprised at how reasonable the final cost of repair was. I would definitely recommend your company in future.
October 24, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Mike, thank you for your wonderful feedback and for taking the time to leave this review! We're so glad to hear that you were pleased & impressed with our repair service. It's fantastic to know that our engineer made a positive impact and that you found the cost of the repair reasonable. Your recommendation means a lot to us, and we look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Broken oven fixed promptly
Having used Herne Bay Domestics in the past, we had no hesitation in contacting them again when our oven failed on Monday. Using their website to book an engineer to visit was simple enough and we booked a slot for Wednesday. We were notified Tuesday of the time frame which was between 8 and 10 am. The engineer called about 7.50 on Wednesday morning to confirm he would be with us in 5 to 10 mins. He arrived on time and efficiently diagnosed the problem (heating element broken). He went to his van and found the spare part which he fitted efficiently, despite the fact that he had little room to work in. This same engineer fixed our dishwasher a year or so ago and in addition to recommending the company, we can also recommend Leo who is very helpful, knowledgeable and friendly. Thank you Leo.
October 23, 2024
Unprompted review
Reply from Herne Bay Domestics
Good morning and thank you for your wonderful review! We’re delighted to hear that your experience with Herne Bay Domestics was positive once again. It’s great to know that Leo efficiently diagnosed and resolved the issue with your oven, and we appreciate your recognition of his helpfulness, knowledge, and friendly demeanor - we will make sure Leo receives this kind feedback. Your continued trust in our services means a lot to us, so thank you. We look forward to assisting you again with any future appliance needs if you need us. Thank you for choosing Herne Bay Domestics!
Amazing service
Amazing service. The filter on my washing machine had got completely jammed, phoned up had amazing customer service was booked in straight away. Had Leo come out and he fixed the issue within no time. Would highly recommend this company.
October 19, 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Chloe, thank you for taking the time to leave this great review! We're very glad to hear that you received a prompt & professional service from HBD. It’s great to know that Leo was able to fix the jammed filter on your washing machine quickly, and we will make sure Leo receives this kind feedback. Your recommendation means a lot to us, and we strive to provide the best service possible. We look forward to assisting you again in the future if you need us. Thank you for choosing Herne Bay Domestics!
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