Herschel Supply Co. Reviews 

Ordered 1 item and their website glitched and out through 3 orders. I called customer service within 15 mins of seeing the error and they said "too bad, nothing we can do"

Appalling service! I'll be returning all 3 items.

They are a fake company, they attempt to hire based on applicants chasing them, bombarding you with demands during interview phase and then blocking you when you are not available to meet their demands. The position isnt even amazing and they act like you are doing them a favour. They tell you to download and speak on Hangouts with some random biotch hirer who ignores multiple emails and has serious attitude issues. Filed with the Better Business Bureau

I wish I’ve read the reviews before purchasing. Disappointing experience to say the least. After ordering a suitcase I received an email saying the item is out of stock. I’ve waited 7 business days as they told to receive my money back, but with no luck. Now they are saying I will need to wait 30 business days to get my money back because I used PayPal. Really, a month? Ridiculous.

Terrible customer service. Ordered a bundle for my son. Backpack, lunchbox and settlement bag. They proceeded without notification to ship me the lunchbox and settlement and only 3 days later received an email that the backpack was not in stock although it showed being in stock when I ordered it. Waste of time! Will buy from reseller next time

Quality is good and enduring, but customer service was excellent. Delivery fast and without any additional cost to myself.

Can't get anyone to answer my call to Customer Service at 9:15 AM EST and no one is available on Live Chat at the same time

Pissed Customer

I purchased a backpack that I thought was good quality . The straps I thought were leather turned out not to be . They have slowly disintegrated over time flaking off on everything . I'm disappointed they cut corners and I can't even get someone on the phone for any type of compensation . I have a duffle bag of theirs as well but they have lost a customer due to bad quality and no-existent customer service .

I ordered a backpack for my daughter for Christmas. Unfortunately I ordered the wrong colour and she didn't want it. When I tried to return it, after a lengthy delay in responding, they said that the time-frame for returns had expired. Even though I did subsequently purchase the correct colour, they wouldn't take the other one back so I'm left with a backpack that nobody wants. I'm disappointed with the return policy and don't plan to deal with this company again. Quality of the backpack is fine but there are other manufacturers out there - they should be aware of that.

If it would be possible to give no star at all, I would do so because I have never heard anything from the support. I sent them my pictures and explained that the relvant backpack is just a few months old and that it was already broken after 2-4 weeks and well - never got an answer. Thanks for nothing, never experienced anything worse than this. I will never buy anything from them anymore and can't recommend this brand.

Very frustrated. Ordered three bags in November for Xmas. As of 12/22 order still hasn't arrived. Reached out on live chat and wish I didnt. NiamH was assigned to me and instead of reacting with a modicum of empathy just sent copy and paste responses to all my statements. I ended up more angry than when I started.

Terrible customer service. Emailed companies customer service 3 times about a wheel that broke on my new suitcase I was using for the very first time. No return email. Look at their reviews before you buy. Don’t make the same mistake I made.

I bought the item from a European website. I only started wearing it 6 weeks later after the purchase when I realized it is faulty. I sent pictures and proof to customer service to show them how I cannot use the backpack and they decided the item is fine, I should just contact the retailer for a refund (clearly not doable based on European regulations). Bad product, even worse customer service.

Dont take a voucher as a refund, take the cash. They never have stock of the good stuff on their site. You're stuck with a voucher, and the frustrating thing is that the third party sites have stock of the good stuff. It's like the main site is just for offloading the crap using refund vouchers.

I wanted to return the backpack I ordered, however there is no address given to return the item. I emailed, no reply. 4 days later I contacted them on their live chat, the item had to be authorised for a refund, they eventually gave me the address. I then had to pay £15 to send it back to them. I emailed after 7 days asking about the refund no response. I contacted them on their live chat as I have still have not refunded my order, it has now been 10 days. They would not confirm when I will be receiving a refund or if they have logged it into their warehouse.

Ordered a wallet online. The package was lost in transit (stuck at registered), however, after a short back and forth with the customer support I was sent a new wallet with express shipping at no extra cost. Amazing customer service!

Do not buy it just because it looks pretty they will rip you off. I hated my pack so I request return and they came up with ridiculous reason why I can no return the pack. They don't give a crap about customers no joke. This greedy guys want just your money. Very armature company.

Recently made an order from Herschel (love their stuff). However, when my chapter bag came, the stitching was pulled out and I didn’t want to mess with it as I thought it may risk the integrity of the bag and it was a gift for someone..

So I emailed the customer service team who were extremely helpful and sorted the situation immediately so my disappointment turned into appreciation very quickly.

Great service! And will continue to order from 😊

I bought his a month ago and had asked if there was any way to change the color before it shipped although I was fine getting the color I ordered. Instead, they said it was too late, which was fine, until it got halfway to me then they intercepted it. They took it back and issued a refund without notifying me and I only found out when I saw the refund in my account. So I waited around for a month for something they didn’t bother telling me they were taking back. Kind of an awful experience. They also blocked my bad review from their website. It says a lot about a company when they don’t want to accept your less than stellar review.

I bought a backpack for my son and he was happy abought it until a buckle broke. The product is quite nice but their european service in the UK is a nightmare! I was unable to buy a spare part, communication was tideous and just a waste of time. They keep coming back with more requests for weeks now of fotos, form-sheets, receipts and now a video?? I hope Herschel will get a better service department soon, until then I do buy their products. It is to much of a huzzle and very upsetting.

I bought a backpack from them probably like 5 years ago and up until now I am still able to use it when going on local and foreign trips. The leather straps are worn out though (peeled) but I don't mind it, kinda giving it a vintage look. Overall, I ma pleased with Herschel quality. I recently got a small and a medium camo soft luggage. I'll provide an updated review after my summer trip.