Hertz Autohellas Reviews 46

If I could give them a ZERO, I would. Worst leasing experience I've had. Once they got my deposit there was no communication whatsoever, misleading time lines (they delayed my car by 1.5months) and when you ask your agent for assistance they tell you to do things yourself. An absolute disgrace of a company. Stay away.

The worst leasing experience I’ve had.

Until recently, I was a customer of Ayvens, with whom I had absolutely no issues. Hertz offered a seemingly better deal, which in reality turned out to be misleading — a lower initial price to attract you, and then they make their money through overpriced extras.

The service is disappointing. The car was delivered with only one key and in poor condition (worn-out, low-quality floor mats), which is unacceptable for a professional leasing company. In addition, servicing is carried out at locations that are far from convenient, creating unnecessary hassle in day-to-day use.

A clear example of their pricing policy: I was quoted an excessive €620 + VAT just to install a rear-view camera.

Overall, my experience with Hertz has been negative, and I would not recommend them, especially when there are clearly more reliable alternatives in the market.

I rented a car from Thrifty (Autohellas) in Chios, Greece (Booking.com reservation no. 620795395). At pick-up they took 850 EUR on my debit card as a “deposit”. I was told it would be released after I returned the car in good condition. I returned the car with no issues and the staff confirmed this, but the 850 EUR has never come back to my account.

My bank investigated and issued an official signed and stamped statement: the transaction was processed as a completed SALE (“AUTOHELLAS – SALE – 850.00 EUR ≈ 42,278.30 TRY”), and there is no refund, reversal or cancellation from Autohellas/Thrifty at any date. Pre-authorisation of this type is not even possible on my debit card.

Despite this, Autohellas/Thrifty keeps telling me the amount was “released” and is “no longer under their control”, and they refuse to provide any proof of a refund. I have now had to file complaints with European consumer authorities. If you are considering renting from Thrifty/Autohellas in Greece be extremely careful because you may never see your “deposit” again.

I am always trying to book a rental way in advance in order to get the best deals, so when I received a voucher from DiscoverCars I used it to book a car with Hertz, only to have it cancelled a few days later with no excuse!
Really disappointed and realised Hertz is not trustworthy.

Extremely Disappointing Experience with AutoHellas!

I had a very frustrating experience with AutoHellas. From the beginning, there was a lack of transparency regarding what was included with the vehicle.
Critical information about essential components such as charging cables was not clearly communicated, forcing me to figure things out on my own.
This created unnecessary risk and uncertainty before even taking delivery of the car.

Customer service was unhelpful when I raised these concerns, and I was effectively told that my issue would be passed to their legal department simply because I wanted clarity and a fair resolution.

This approach felt dismissive and unprofessional.
I expected a reputable rental company to provide complete, accurate information upfront and to support customers rather than create legal hurdles. I cannot ever recommend AutoHellas based on my experience.

I am a gold member and paid top whack for an upgraded car and nearly £200 additional insurance. Collection of the car took over an hour and the staff were unhelpful. I got a puncture last night and it is now 13.20 pm and and still waiting to hear when it will be fixed. Communication is awful and there is no information in the vehicle nor pack as to how to deal with this situation. Also no spare tyre in the boot. Very poor.. I've wasted a day of my holiday.

This was shocking and humiliating. The Hertz desk agent was rude from the start – first trying to push a €600 SUV when we only needed a small car. Later, when we booked a confirmed €200 small car through Booking.com (confirmed by BOTH Booking and Hertz, and already charged to my card), she refused to honor it. She shouted at us, saying we “went behind her back” because she wanted to make money off her overpriced offer.

Then her colleague joined in, and both of them shouted at us, telling us it was our fault for not booking directly with them. They made it clear we would get no car at all. It was Saturday evening, Booking did not answer the phone and told us they would only get back to us the next day. We couldn’t possibly sleep in the airport, so we had no choice but to rent from another company.

All this while, the exact model we booked was sitting in the Hertz parking lot. Whether or not those cars were allocated, the way the staff chose to handle the situation was outrageous: no respect, no solutions, only aggression. To make things worse, right after we left, Booking still showed our car status as “in trip” — meaning the car was actually allocated to us, yet Hertz staff never even looked at our reservation.

In the end, I lost money, wasted time, and started my vacation stressed and angry — all because of the abusive and dishonest behaviour of Hertz staff.

For such a large company to let employees like this be the first point of contact with customers is disgraceful. Totally unprofessional, disrespectful, and humiliating.

In fact everything is OK, but... the windows inside! They are like covered with butter. You can not see a thing! Why?

I landed at Chania airport where, despite being the only agent at the desk and facing a long queue, Vasilis from Hertz immediately recognised my Gold Plus/Five Star membership. He managed my car rental with remarkable efficiency, professionalism and warmth, even offering me a choice between two available cars. His service was outstanding, and I am truly grateful to him.

Rhodes airport July 30th - August 6th.The worst car hire I have ever experienced. Chose Hertz as expected them to be honest
Robbed me Euros 850 for "damage" on rear bumper. We have the photo top prove it! I went back to the car and wiped the so called damage away with a wet finger. The arrogant lady, just claim on your extra damage policy, they will refund you. I dont need all this cheating hassle Told me we have emailed you pictures from the start and end. Not true nothing received.

I waited with my family for three hours in the terminal for the car I ordered. A Peugeot is not a substitute for the BMW I booked. We had to eat in the airport without knowing when the car would arrive. When I finally got it, there was no fuel. I had to waste more time finding a gas station in a foreign country.

The car provided was an Audi Q1, not the BMW I ordered. At least it was in the same class, but it was the lowest trim I have ever seen. It felt stripped of every feature possible. I rented an Audi Q1 from Europcar two months ago, and it was a completely different model.

I chose Hertz because I believed they are the largest rental car company in the world. My experience felt like renting from someone with two cars in their parents’ garage.

Hertz-Skiathos-Airport: Themis is very professional & helpful. I did a lot of recommendations only because of him. He ist the face of Hertz-Skiathos. He speaks different languages and welcomes his Hertz-Guests in the right T-shirt (Italy, Austria....) :-)
As long as Themis is there, I will recommend Hertz. THX

Absolute disgrace they steal your money by telling you you haven’t put enough petrol in the car at the end of your use and unless you have photographic evidence they certainly don’t take any and charge you €30 for the privilege. Have hired many cars from many companies and disgusted with this company I will never use again. I think I can only call it theft. Staff are rude when you try to explain and basically what they say goes haven’t even bothered getting back to me when I took the complaint even higher so it’s an all over company thing I assume what a disgrace.

Terrible customer service. Employee on the phone started shouting when he was politely asked to get in touch with a rental that was illegally parked blocking a garage entrance.

Actually, I was confused and very unpleased to decide, how to rent a car on Creta. Suching in the "jungle" of different companies and prices, we chose through Booking a car from Hertz-Autohellas. We very ready to spend hours to check the car and get it on the road. But it started with a very friendly and polite woman in the reception, "you are upgrated to bigger car with aut gear! Getting the car was easy and again most friendly staff. a quick check-out, scared me - for sure they will be much more sharp to look at the car, when we hand it back. BUT - no worry. they had the same friendly attitude and the day after, back in Denmark - the deposit amount has been cancelled. THEREFORE, i highly recommend to use this compny.

I was interested in the Flexidrive option, offered by Hertz, as I required a vehicle for a longer time.
I made an enquiry via email to Hertz only to be told that I could only book a car through Flexidrive a maximum of 5 days before the physical pick-up of the vehicle.
I booked a car on 26 June, 4 days before pick-up and I'm still waiting for response. It is the first of September now.
Not good enough!
At least Centauro rent a car came to the rescue and I was able to get a vehicle through Centauro's subscription program.
Centauro customer service was outstanding and I can highly recommend Centauro for vehicle rental.

Not surprised to read all the negative comments in here ... I have been overcharged to the tune of over 400 Euros for 1) excess kilometers I did not do (proved with pictures already shared with Customer relations) 2) a higher price than the price I had agreed at the booking stage for the return to different location. It's been a week since I returned the car, I've sent multiple emails and still the issue is being looked into and I might get SOME of my money back (they have refused part of it already despite being at fault). Meanwhile, on other social media where I posted this review the Social Media team is replying with lies saying that the issue has been resolved. If they also reply here, please note that at the time of writing Hertz has REFUSED to solve the issue. Hertz team please also don't reply to ask me to contact Customer Relations - Customer Relations are aware and have so far been totally unhelpful. STAY AWAY FROM HERTZ.

Would be 0 stars if possible.
Upon returning the car the man checked it all over and informed us that all was fine and our refund would be returned to us in full (a deposit we were never told we would have to put down until we actually arrived) when the refund came through it was missing £24 I rung to query this and was told we didn’t return it with the same petrol! We did and made sure of this. I even have a receipt of the petrol we put in. I was told that I should have queried this when I took the car back (the reason I didn’t was because I was told it was all fine and would be refunded all the money) when I rung to speak to that man at the shop we used (kos town) he was so rude to me moaned at me for ringing etc. really horrible man with no customer service. just awful! It’s clearly a money making this they do as they know they can get away with it! AVOID AT ALL COSTS

One day car hire in Corfu on the 12 June. Paid €150 deposit. So here we are, July 17... still no refund of my deposit. What Business requirement is there to retain my deposit for as long as this? This comment will appear repeatedly on a daily basis, or maybe more often, until someone contacts me to sort this out.

A very poor experience of Hertz, Kalamata airport. I pre booked and was charged 70 euros for a satnav that did not work. 2 hertz employees agreed that the item was faulty and the manager agreed to refund. On claiming the refund I was advised that the satnav was working on collection and drop off of the car. The manager has lied and the refund denied. I expect a premium service for this premium price company. They fall well short. Never again.