Wow. HETAS proves that regulatory orgs can work. I had reason to raise an issue regarding an install and HETAS complaints unit went above and beyond in assisting/reassuring me. I would like to say... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS. The help and advice I received was above and beyond what I expected. It transpired my burner was regi... See more
Company replied
I have recently dealt with a lovely lady called Julia who helped me with my new application, which was quite daunting due to the amount of new paperwork I had to submit. She was very patient and her r... See more
Company replied
Abbie Bennet, thank you very much for your assistance today. Due to a clerical error, my license to trade had been suspended. After speaking to Abbie, for less than five minutes. She found the issue,... See more
Company replied
Company details
- Certification Agency
- Association or Organization
- Chimney Service
- Boiler and Heating Service
- Non-Profit Organization
Written by the company
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Contact info
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, United Kingdom
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4.8
Excellent
765 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Services at its finest
I made a call to HETAS today to discuss a renewal quote. I was put through to a lovely lady called Abbie. Abbie was so polite and very helpful an absolute pleasure to talk with. Abbie delt with my issue quickly with no fuss, A+++ for customer service she's a credit to the organisation.
April 10, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Stuart. We're pleased to hear that Abbie was so helpful to you and resolved your issue quickly. We've passed your wonderful feedback on to her. Please do get in touch again if we can assist you any further, we'll be happy to help.
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Certificate
Spent the day trying to find my certificate required by our buyers solicitor and was helped by Breeze who saved the day.
Many thanks for your help it was really good of you.
Regards
April 9, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Nigel. We're pleased to hear that Breeze helped resolve your enquiry. Please do get in touch again if we can assist you any further. Breeze and the team will be happy to help.
In February came installer from HETAS…
In February came installer from HETAS (recommended by HETAS) to sign off stove installation. All tests was done,he provided any inspection certificate and metal plate stick to fuse box. All was good and he said -We can use the log burner, and registration certificate will be sent by HETAS. Is 7th of April and still nothing, complaint already done.
Job was made by KM Building Solutions.
mob 07527127268.
Absolutely NOT recommended, scammer laying to HEATS office for example 10KW stove fitted but is 7KW with all certificates.
I think court will be best place to solve problems with the scammers.
February 8, 2025
Unprompted review
Reply from HETAS
Thank you for taking the time to review HETAS, Konrad. We're sorry that you've had a negative experience. We’ve spoken with our complaints team, and we understand that they are currently assisting with your concerns whilst following our complaints process. We will continue to assist you in finding a resolution; however if we can support you further in the meantime, please get in touch with us.
Julia was very helpful in answering any…
Julia was very helpful in answering any questions I had with my registration form.
March 27, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Jordan. We're pleased to hear that Julia was very helpful in helping you with the registration process. Please do get in touch again if we can help you any further. Julia and the team will be happy to help.
Thank you julia for your patience and professionalism much appreciated
Julia from hetas has made it alot easier for me to register me and has helped me from start to finish, Many thanks from dave at strathbogie stoves and logs
March 28, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, David. It's great to hear that Julia was patient whilst assisting with the registration process. Please don't hesitate to get in touch again if we can help you out further. Julia and the team will be happy to help.
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A big thank you to Billie and the team…
A big thank you to Billie and the team at HETAS registrations who have performed brilliantly from start to finish in getting my registration sorted without any problems . Five star rating from me for top drawer assistance and prompt service 👍.
Terry Kelly
Amethyst stoves and fires .
March 26, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Terence. We're so pleased to hear that Billie and our team provided you with brilliant and prompt service! Please do get in touch again if we can help you out any further, we'll be happy to help.
Transfer of account for new company details
Lyn Olsson was a great help when we needed to update our company information and arranged for new logins and emailed everything so the transfer was seemless, HETAS are always spot on with letting us know what updates are needed and helping on the phone with registrations etc, thank you
March 20, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Philip. It's great to hear that Lyn was great help while assisting with your enquiry. Please don't hesitate to get in touch again if we can support you any further, the team will be happy to help.
Quick and Efficient Assistance
Abbie dealt with my problem quickly and efficiently - she was really helpful and I'm very grateful.
March 18, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Kate. It's great to hear that Abbie dealt with your problem quickly and efficiently. Please don't hesitate to get in touch again if we can assist you further, the team will be happy to help.
Reply from HETAS
Thank you for reviewing HETAS. We're pleased to hear that Julia was super helpful while assisting you. Please do get back in touch again if we can help you out any further.
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Diligent
Billie has been non stop in her communications to help us get fully registered - great work !!
March 14, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Brian. We're pleased to hear that Billie has been great at communicating with you throughout the registration process! Please do get in touch again if we can assist you further, Billie and the team will be happy to help.
Were really helpful and made the…
Were really helpful and made the process a lot easier than I first thought.
March 12, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, William. We're pleased to hear that our team were really helpful while assisting you. Please do get back in touch if we can help you out any further.
Julia made the process easy to perform
Julia made the process easy to perform. And everything was done well and thorough.
March 11, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Colin. We're pleased to hear that Julia made the process easy for you. Please do get in touch again if we can assist you further, we'll be happy to help.
Huge thanks to Julia and the team for…
Huge thanks to Julia and the team for making the whole process simple and easy
Many thanks
Ian Puddick
Leakbusters Limited T/as London Boiler Company
March 11, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Ian. We're pleased to hear that Julia and the team made the registration process easy for you. Please do get in touch again if we can assist you any further, we'll be happy to help.
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Compliments all round
I must compliment the HETAS staff for their efficiency, patience and prompt service during a recent dispute with an installer. They were clear about what they could or could not do, but firm with the company about meeting their obligations. It was resolved eventually after an inspector came and viewed the issue, writing a clear and honest account. Thank you to all HETAS staff.
March 10, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Neil. It's great to hear that our team were efficient, prompt and clear whilst supporting you with your issue. We've passed your feedback onto the team directly. Please don't hesitate to get in touch again if we can help you out any further.
Really helpful
Breeze was amazing, so kind and helpful. A real credit to your organisation.
March 7, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Linda. We're pleased to hear that Breeze was helpful while assisting you. Please do get in touch again if we can help you out any further, the team will be happy to help.
Hetas Application Team
Had a number of calls with Julia who was most helpful and polite making the whole process extremely easy.
March 4, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Mark. We're so pleased to hear that Julia was helpful and polite whilst assisting you. Please do get in touch again if we can help you out any further.
Very helpful staff and useful website…
Very helpful staff and useful website and service, much appreciated.
March 4, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Simon. We're pleased to hear that our team were very helpful to you. Please do get in touch again if we can help you out any further.
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Excellent service
March 4, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Thomas. We're pleased to hear you received excellent service from our team. Please do get in touch again if we can help you out any further.
Abbie
I spoke with Abbie today who explained things to me and helped me sort out some mislayed records. Polite, professional and a pleasure to talk to.
March 3, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Andrew. We're pleased to hear that Abbie was polite and professional whilst assisting you. Please do get in touch again if we can help you out any further.
Amazing support when changing my…
Amazing support when changing my company name . Swift service and great advice . Always recommend hetas
March 1, 2025
Unprompted review
Reply from HETAS
Thank you for reviewing HETAS, Neil. We're pleased to hear that our team provided you with swift service. Please do get in touch again if we can help you out any further.
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