Hewlettpackard Reviews 

I have a HP 6220 printer that is about 20 months old.
This is the 2nd one of these as the first failed after a similar amount of time.
Be warned that this company has a woeful approach to customer service and charge you over £20:00 for each question asked regarding any problem with their printers after the warranty period has expired.
My machine is not used a great dealof the time and was connected to the hp cartridge subscription service, which worked well.
I spent over 7 hours trying to contact them to resolve my issue but have now cancelled my subscription for ink and decided to try another manufacturer.
I did note that they have a Black Friday deal on the replacement machine with a wopping £00.02 pence of the original price.
I rest my case!

Had what was suspected as a small hardware fault on an all in one. instead of rejecting it in the 30 day period as I should have done I let them spend ages messing with updates then returning it to flextronic their their tech fixers who did nothing but ship it back. Eventually we got legal and a full refund was made. It was however a very disjointed process with 3 different bodies of hp involved and it took so much time. They are not in sync with their couriers either as they would turn up unannounced. We went back to an apple device which do seem relatively reliable

I have had a HP laserjet printer for about 6 years. It has given me an "error code 17" and will not work at all. The online manual suggests a hardware problem and advises contacting HP to discuss it with them. To date I have spent 2 hours trying to work my way through a labyrinth of their website to encounter nothing but brick walls. eg having to register the product as an individual, and then again as a business. Giving details (error code 17) to a chatbot that did not understand the question. Completing yet a further form, where it asked me for my chosen language and telephone number, but did not let me enter them. And would not let me proceed until I had entered them. I would have been perfectly happy to spend a couple of hundred quid getting this fixed but I can't find how to do it. I can't find a replacement that uses their cartridges (I have 2 unused colour cartridges) as the model is now obsolete. I am going to have to let it go, ditch the machine and get something else. It won't be a HP.

Like many other people on here, I would also choose to rate HP lower than the minimum 1 star rating due to their morally poor attitude - knowing that they continue to sell laptops that cannot be repaired, even a few months down the line, and refusing to answer letters of complaint; this being the only way that customers are able to complain to HP.

I purchased an HP Envy 13 touchscreen laptop last November (2021) with an extended warranty. A lovely little laptop which I really enjoyed using. Unfortunately, in May of this year, the screen became broken. When I contacted HP customer support, I said that the damage was manmade, but it is equally likely to have been a fault with the screen. All i know is that the last time I used it the screen had been perfect, the next time I went to use it the screen was cracked right across. There is no point of impact on the screen, so nothing could have hit it as such, and with no children in the house, and a husband swearing that he never went near it, who knows!

Anyway, I contacted HP customer support in May 2022, and said that the damage was man-made, and that I would therefore pay the cost for repairs. The agent I spoke to said that my laptop would be collected, repaired and returned to the address it had been collected from. I asked for a ball-park figure as to how much a new screen would cost me, and was told "Upwards of £200", which I agreed to. I was told that I would receive an email to make payment for the repairs, and then another to inform me of the date of collection. The first email arrived with a cost of over £452 attached. I called HP support again to query this based on my previous conversation, and the repair cost was immediately dropped by 15%. Isn't that amazing!

Following my paymnet, the promised email about collecting my laptop did not arrive, and a driver arrived, unexpectedly, to make the collection. As I was not there at the time, my friend refused to hand over the laptop as she didn't know what had been agreed. The driver said that he would be back again the following day to make the collection. He did return, but not until 2 days later.

After a few weeks, during July 2022, I received an email to say that my loptop would not now be ready until the end of August as they were having trouble getting the parts necessary. Really!!!!! How uncommon is a damaged laptop screen?

A couple of weeks later, I received a further email stating that my money had been repaid to my bank account and that my laptop was due to be returned unrepaired, as the repair centre at HP UK had not been able to source a new screen.

At this point, I again contacted HP Customer Support and spoke to one of their agents, stating how unhappy I was with this service, and that surely HP have some obligation towards myself as a customer having bought a late model laptop that could not then be repaired 7 months down the line. Imagine if this had been a new car - "Sorry madam. We are unable to repair your new car. You will need to buy a new one!"

I was put through to speak to Ms Santos, the Head of the Customer Relations Team. I again tried to explain how morally wrong this situation is, and that I would be happy to again pay for the repair if HP were to meet me half way and supply me a new laptop. Ms Santos stated that she was not able to help me further as my case had now become a complaint. The only method of contact with the HP complaints department in the UK is via written letter. Apparently, there is no email address and no telephone number that I could use to make my complaint known. Ms Santos also informed me that I should look to other HP service/ repair centres to get my laptop repaired. Seriously! I did try a couple, even though I knew that this would be a waste of my time and theirs. One of people I spoke to actually laughed at me. "If HP, at the top of the tree, cannot get the parts, how do they expect us to get them? We don't keep stock. We order parts as we need them."

I searched the internet to try to find a phone number connected to the address that Ms Santos had sent across to me, and I found one! I called it, and was quite dismayed when someone answered the phone and greeted me with "Hello Jane." My phone number had been logged!!!!!! I was given the same response. 'You need to write to the address supplied'. So I did. In August. I am still waiting for a reply, even though I included my email address and my telephone number to make it easier, and more time efficient, for someone to contact me.

Having not received a reply by the beginning of October, I contacted Trading Standards, who unfortunately came back to me and said that HP do not have any legal obligation to do anything as they haven't refused to help me. BUT, SURELY, THERE MUST BE SOME MORAL OBLIGATION TO PUT THIS RIGHT!!

I WILL NEVER BUY FROM HP AGAIN, AND STRONGLY RECOMMEND THAT NO-ONE ELSE LINES THEIR POCKETS EITHER. ABSOLUTELY APPALING SERVICE!

Excellent, clear and easy to install!

Bought a 2100e printer. Worst printer i have ever had. every other printer in the known universe can just plug and play. this useless thing cost me many hours to set up and tweak and still didn't work. Finally, it met its maker today when I pricked it up and threw it very hard at the ground. A fitting end for a useless piece of ... NEVER buy an HP printer

Can I choose 0 stars? agree with all of the bad reviews here, shocking customer service, a faulty expensive laptop that we are still waiting to be collected over a week after informing the company! Nothing but thieves hiding in a giant organization.

Can confirm what a lot are saying here. HP printers are absolute garbage.
Broke after about 9 months with very little use, was still using the original small cartridges that came with it. Phoned their support, who sent a replacement printer. This did not work either straight out the box.

Called them again to get another replacement. They wanted me to call my internet provider as they were blaming them for the new printer not connecting on wireless. Told them this was not happening. Was promised a call back from HP. They did not call back.

Awful products. Awful customer service.

My HP Envy lap top, supposedly high end, failed within a year - sound volume dropped so that I am struggling to use it. After diagnostics and repair the issue is worse. I am trying to get a full refund because the laptop and the service have both been awful. How do you complain? Apparently, you are not allowed to. I won't use HP again, ever.

If I could give less than 1* I would. Hewlet Packard have altered their softwear to my printer which means I now need an official account to use. PROBLEM IS THEY WILL NOT LET ME SET UP A NEW ACCOUNT FOR A PRIUNTER I HAVE BEEN USING FOR OVER 2 YEARS. CONGRATULATIONS HP! YOU HAVE LOST ME AS A CUSTOMER...BRILLIANT CUSTOMER SERVICE....OR HOW REDUCE YOUR PROFITS!

Numerous complaints on the online forum with same problem. Paid to have technical advice and despite giving my phone number if we were cut off ( which happened after 12 minutes ) no one called back. On a further call to the “technical support” ( in Serbia ! ) the technical officer couldn’t even advise how to get back to factory settings. I asked if there was a manager to speak to, was informed no one more senior could deal with my problem. I’ve spent more on two replacement colour cartridges and technical support than a new printer would cost, which would include two full cartridges…….what a monumental rip off . MY VIEW IS TO AVOID HP PRINTERS AT ALL COST.

Has to be the very worst customer services of any company I have ever come across. Agents clearly given a script to stick to and have absolutely no idea what to do if your complaint isn't on it.
No understanding of British Consumer law, never heard of the Consumer Rights Act 2015
Re Laptop bought 18 May 2020.
Clause 9 Goods to be of Satisfactory Quality
Clause 10 Goods to be fit for purpose
The time period under this Act is six years not as HP Agents insist until your warranty ends!!
Perhaps someone from HP who does understand British Law can contact me before I have to resort to legal action?
Personally, as you can see from my review, avoid this company at all costs. I wish I'd bought ANY other model.

HP smart app not so smart.Frustratinglky have to sign into HP account whenever you want to scan anything,doesnt ''remember me'' ,and unisntalling and reinstalling the HP smart app doesnt fix this.

I have had this laptop for a little over five years now. I must say, quite a reliable product, and respectable performance for its size and age.

I regularly play Counter Strike: Global Offensive on online multiplayer servers on it (but run it on the lowest settings to reduce lag). It also renders videos at reasonable rates on Sony Vegas Pro 14.
On the other hand, it is not powerful enough to run digital frame interpolation programs (DAIN or RIFE).

As much as I like this product, in hindsight, as the laptop is rarely used anywhere else than in my room, a desktop PC may have been a better investment.

Bought a new Pavillion All-in-One desktop computer. It had a fault which prevented the keyboard and mouse from working. Tried technical support with no joy. Returned the unit and currently waiting for the replacement to be delivered. Over 7 days now since the return was acknowledged. When trying to get to speak to someone on their phone line constant messages about wait times. First 10 minutes, then 7 minutes, then 5 minutes, then 2 minutes...then back to the start all over again....

Why is it necessary to irritatingly waste time signing-in just to use a scanner? Very annoying.
And now HP Smart app is down. How complicated does it need to be to scan and print a document??

We have an HP printer and subscribe to their instant ink programme. Until recently this worked well. We are billed for the number of copies we print and new ink cartridges are sent when we run low. Last month we were billed for a much higher number of pages than we printed. I tried to contact HP customer service only to discover there's only a robotic system for getting help. This just didn't work. The alternative is to phone HP which is not a free call for us. To be overcharged and then to have to incur more costs to try to recoup the money is not acceptable. Very disappointed.

SPECTRE X360 do not purchase, my previous Spectre failed just after 3 years cannot be repaired as no longer in production.

Bought another Spectre £2299.00 opened box looks very cheaply made called in for return and told cannot return as purchased on business.

Customer service very unhelpful.

Never again will I purchase a HP product ever.

Extremely poor ordering system with very little help from on line or in office sales team almost as if they do not want to sell. If after service is as bad as the buying experience then don't bother

Dear Hewlett Packard, I know you will not respond to this review but I really would love to know why my laptop that I purchased from you for over £400 and is just over 2 1/2 years old, is now so slow that I need to log on and wait for 30 minutes before I can even get onto a search engine. I am retired and a light user with full security on my computer and I know there are no corrupt files. I have reverted back to my 10 year old packard bell which loads and is ready to go within 4 minutes. So sadly based on my own experiences I would never purchase one of your products ever again.