Bought the first abby box over a year ago. Some learning curve but not much and not difficult. Can only grow auto flowers without moving to a tent as anything else literally outgrown the box. We liked... See more
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Review summary
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Reviews shaping this summary
The perfect product for beginners and those who wanna dive into growing at all. Very helpful and supportive services. I do have one complaint though. The Abby store needs to be updated and refined and... See more
My experience with the box and customer has been really good so far all of the agents are helpful. I would like to talk to someone at times for faster service thst would be my only ask.
Company replied
Dislike: I accidentally started the flush mode to early. No way to take it back. I just have to ignore Abby instructions and it keeps telling me to FLUSH but plant needs another week of Autoflower/Veg... See more
Company replied
Company details
- #4 of 5 best companies in Hydroponics Equipment Supplier
- #55 of 66 best companies in Electronics Company
- #6 of 7 best companies in Garden Building Supplier
Written by the company
Harvest any plant at home with Hey Abby. Through a core team of leading technicians, designers, and marketing experts from all around the world, Hey Abby create the world’s first automated home Grow Box. Hey Abby want home growing to be sustainable and possible for anyone, no matter their experience level. And build a community of growers who support, and learn from one another on their journey. Our vision is to help 50 million people worldwide become home growers, and make the automated Grow Box the new essential home accessory.
Contact info
3505 Cadillac Ave, 92626, Costa Mesa, United States
- (888)621-4777
- support@heyabby.com
- heyabby.com
3.6
Average
762 reviews
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The problem is support
The problem is support. You are on their timeline. If you ask a question they usually come back with a question and then repeat same question even when you respond. If the grow is not matching the app there is nothing you can do but to keep contacting support. It is not a good set up that you cannot manually make adjustments.
In response to the review. I replied back two times with serial number and asked for adjustment and in the end finally we cannot help you because you are in pro mode which we did not chose. Also an adjustment was done in beginning and we were not on pro and this was never bought up. I understand the delay in response but the not helping in any of the responses is not helpful.
May 11, 2025
Reply from heyabby.com
We’re really sorry to hear that you feel this way, and we truly understand how frustrating it can be when you're looking for quick solutions during your grow. Your feedback is important, and we’d like to provide a bit more clarity to help.
Our support team operates across 2–3 shifts on weekdays and 1 shift on weekends, and we aim to respond to most questions within the same shift. In cases where your inquiry needs input from our engineering or supply chain teams, it may take a little longer—but we always try to resolve things as efficiently as possible.
In reviewing your recent inquiries, we noticed that your initial request didn’t include the serial number (SN#) of your grow box, which is essential for us to identify your unit and assist accurately. For a smoother experience, we highly recommend including your SN# whenever your question involves a specific grow box—this allows us to help you faster and with more precision.
Regarding manual control of the grow box, we do offer a Pro Mode, which is ideal for users who prefer to fully manage their grow independently, including making manual stage adjustments. However, please note that in Pro Mode, our team is unable to make changes or guide stage transitions, as you’re in full control.
If you’d rather have our support team assist with stage management, we recommend using Auto Mode—which is preferred by 99% of our users for its balance of automation and support. In Auto Mode, if your grow box needs a stage reversal or update, just message our support team with your SN# and the stage you’d like to move to, and we’ll take care of it for you.
We’re here to help, and we appreciate the opportunity to improve your experience. Thank you again for sharing your feedback.
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A review from a real customer
I work with and build cold storage units. I understand how the units are maintained and diagnosed. My issue was solved swiftly! I plan to make videos in the future to promote your ease of use and stellar costumer service!
May 9, 2025
Unprompted review
Reply from heyabby.com
Thank you so much for your kind words! We're thrilled to hear your issue was resolved swiftly, and we truly appreciate your support and expertise. We’d be honored to see your future videos—so glad you’re enjoying the ease of use and our customer service!
As a first timer I like having someone…
As a first timer I like having someone knowledgeable being able to give me pointers and double check things. You only get 1shot each grow!
April 23, 2025
Unprompted review
Reply from heyabby.com
Absolutely—we couldn’t agree more! Every grow is a special opportunity, and we’re so happy to be here to support you along the way. You've got this, and we're cheering you on every step of the journey! Happy growing!
Only uses 2.4 ghz WiFi when clearly…
Only uses 2.4 ghz WiFi when clearly (everything is 5g), I bought OG $1800 with shipping. Connection issues, a lot of errors first 3 days out the box. On the fourth day updated firmware. Now app wants Bluetooth, precise location set to always allow, WiFi still won’t connect. Furthermore it’s trash absolute scrap metal.
May 5, 2025
Unprompted review
Reply from heyabby.com
We’re sorry to hear about the issues you’ve experienced. In order for us to verify your purchase and review any communication you’ve had with our support team, we’ve submitted a request through Trustpilot for your basic information. Once received, we’ll be able to investigate your case thoroughly and provide the support you need.
We also want to take a moment to clarify why our smart grow boxes use 2.4 GHz WiFi. Most IoT (Internet of Things) devices—including smart plugs, thermostats, and grow systems—are built to use 2.4 GHz because:
1. It provides wider range and better wall penetration, which is ideal for home environments;
2. It’s more stable for low-bandwidth devices that don’t need high-speed internet, just a steady connection;
3. Many routers support both 2.4 GHz and 5 GHz simultaneously, and most users can easily switch or enable both bands.
While we understand this may cause some initial confusion, once connected, the system is designed to run smoothly with automated features, expert guidance, and full app control.
We’re here to help you get the best out of your investment. Please respond to the Trustpilot request so we can assist further and ensure you have a successful growing experience.
I ordered the hydro box
I ordered the hydro box. It’s very sturdy, cool looking and holds in smells and sounds. The problem is it doesn’t work. It hasn’t worked since i got it. During my first grow the app stopped connecting to the machine and it took support 3 weeks to finally fix it because they only answer questions once a week and nada on the weekend. Second grow now 3 months in and the lights won’t turn off, filter won’t filter and water level says low all the time. I’ve been attempting to get it fixed now for 2 weeks and my plant is on its last leg about to die again. They send me a picture of a hand pulling a wire from somewhere and tell me to fiddle with it. No instructions and then no response when i ask where and how to get to these wires. And now it’s the weekend so i won’t get any support. I ordered an $18 hydro seed starter on Amazon and the two plants in that are thriving vs my plant in Abby for $600 is almost dead. 5 months of growing wasted. If they can get better support that they don’t make you pay for and right the wrongs faster they will be the best solution for home growing but the amount of issues and a lack of solution driven customer service makes the money not at all worth it.
May 3, 2025
Unprompted review
Reply from heyabby.com
We take customer concerns very seriously and want to fully understand your situation so we can assist properly. To do that, we’ve submitted a request through Trustpilot for basic information that will help us verify your purchase and any previous interactions with our support team.
Please respond to that request when you can. This will allow us to thoroughly review your case and work toward a resolution. We appreciate your cooperation and your patience.
We’d also like to clarify how our customer support operates:
1. On weekdays, our team works across 2–3 shifts, and on weekends, we have 1 shift.
2. Most inquiries are responded to within the same shift, unless the issue requires further investigation or input from our engineering team.
We understand how frustrating it must feel to experience repeated technical issues during your grows, and it’s certainly not the experience we aim to provide. Once we’re able to verify your information, we will escalate your case for a full review and ensure it’s handled with priority.
Thank you again for your feedback. We’re committed to improving and to supporting every grower on their journey.
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The app doesn’t work consistently
The app doesn’t work consistently. It will randomly lock me out & I have no access to 1-1 support. I have had this issue since my 1st subscription and none of the customer service suggestions work. Love the grow box itself, but the app makes the process frustrating and needs work.
April 3, 2025
Reply from heyabby.com
Thank you for your feedback.We're really sorry to hear about the trouble you've had with the app. We've escalated your case and will have our App Team look into this issue. They’ll get back to you as soon as possible with a resolution.
We're glad you’re enjoying the grow box itself, and we’re committed to making sure the app delivers the same reliable experience. Thanks again for your patience and support!
I recommend the Hey Abby to everyone…
I recommend the Hey Abby to everyone that wants to grow, beginner level or professional level as well. Can’t never go wrong with it.
April 4, 2025
Reply from heyabby.com
Thank you so much for the amazing recommendation! We're thrilled to hear Hey abby is working great for growers of all levels. Wishing you continued success—happy growing!
My first item came defective and the…
My first item came defective and the second was never delivered and they keep trying to make it out to be my fault instead of just giving me my money back like I originally asked and can prove
April 4, 2025
Reply from heyabby.com
We’re really sorry to hear about the trouble you’ve experienced, and we completely understand how upsetting this must be. After reviewing your case, we found that the replacement BudCam was marked as successfully delivered on April 9 by USPS.
Since the package was handed over to the postal service, our support team kindly recommended reaching out to USPS for further details if you haven’t received it, as they’re best equipped to locate or investigate the delivery. Please know that we’re not trying to place any blame. We just want to help.
Prompt responses are always helpful!
Prompt responses are always helpful!! Thank You.
April 28, 2025
Unprompted review
Reply from heyabby.com
Thank you! We're so glad we could help—always here when you need us. Happy growing!
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Love the extra help provided
Love the extra help provided. My plant is going to thrive with their support.
April 24, 2025
Unprompted review
Reply from heyabby.com
So happy to hear that! We’re excited to be part of your growing journey—your plant is in great hands.
After going back and forth and changing…
After going back and forth and changing the door lock, I took the panel off inside of the box and realized that one of the wires that went from the door lock to the mother board wasn't pushed all the way in. I really think your company needs to be better with quality control prior to shipping your products. I do appreciate you attentiveness and attempts at trying to rectify the problem.
April 16, 2025
Unprompted review
Reply from heyabby.com
Thank you for sharing your experience—we truly appreciate your patience and the time you took to troubleshoot the issue. We’re glad it’s now resolved, but we completely understand your frustration and take your feedback about quality control seriously.
Your input helps us improve, and we’re committed to ensuring a better experience moving forward. Thank you again for your understanding and kind words about our support team.
Thumbs up 👍 to customer service.
Had a problem with the app I think. With some confusion at first and then some patience my problem was taken care of. Customer service did a great job!
April 21, 2025
Unprompted review
Reply from heyabby.com
Thank you for your patience and understanding—we’re so glad our team was able to get things sorted out for you! Always here to help. Happy growing!
Amazing experience with hey abby
The product is amazing and the 1-1 help is perfect would highly recommend
April 22, 2025
Unprompted review
Reply from heyabby.com
Thank you so much! We're thrilled to hear you’re loving the product and finding the 1-on-1 help valuable. Appreciate the recommendation—happy growing!
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I luv my hey abby so much
I luv my hey abby so much! Highly recommend checking them out
April 16, 2025
Unprompted review
Reply from heyabby.com
We’re so happy to hear that you’re loving your Hey abby! Thanks so much for the recommendation. Happy growing!
Really helpful interaction with the…
Really helpful interaction with the support team. Very pleased with my Abby so far.
April 16, 2025
Unprompted review
Reply from heyabby.com
Thank you for the kind words! We’re so glad you’re enjoying your abby and had a great experience with our support team. Happy growing!
You want this product
i'm impressed by this product sleek elegant, and works you can use pro mode if you're seasoned or use their automatic mode that will help you through the whole process for beginners to expert. This is a great little add-on to any Garden bedroom lab or even kitchen or living room
April 14, 2025
Unprompted review
Reply from heyabby.com
Thank you for the kind words! We're so glad you're enjoying the sleek design and versatility of Hey abby. Whether you're a beginner or a seasoned grower, it's awesome to hear it's fitting right into your space. Happy growing!
Reply from heyabby.com
Thank you for your great feedback! We're so glad to hear that—always here to help. Happy growing!
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Never had a problem with Abby and if…
Never had a problem with Abby and if there was they fixed slowest progress would of been shipping but hey Abby sorted it as for the hey Abby it’s amazing it’s fully sick and and plants seem to be out of this world and growth rate is so fast you will sh**t your self thanks hey Abby if you read this I love my hey Abby
April 14, 2025
Unprompted review
Reply from heyabby.com
Thank you for your enthusiastic feedback! We're thrilled to hear that you're enjoying your Hey abby and that your plants are thriving. It's fantastic to know that the growth rate has exceeded your expectations.
We appreciate your patience regarding the shipping process and are glad we could resolve any issues promptly. Your satisfaction is our top priority, and we're committed to providing you with the best growing experience possible. Happy growing!
Great grow support!
April 13, 2025
Unprompted review
Reply from heyabby.com
Thank you for your great feedback! We’re so glad to hear that—always here to support your grow! Happy growing!
Great company!
March 5, 2025
Reply from heyabby.com
Thank you so much! We truly appreciate your support. Happy growing!
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