Bought the first abby box over a year ago. Some learning curve but not much and not difficult. Can only grow auto flowers without moving to a tent as anything else literally outgrown the box. We liked... See more
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Review summary
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Reviews shaping this summary
The perfect product for beginners and those who wanna dive into growing at all. Very helpful and supportive services. I do have one complaint though. The Abby store needs to be updated and refined and... See more
My experience with the box and customer has been really good so far all of the agents are helpful. I would like to talk to someone at times for faster service thst would be my only ask.
Company replied
Dislike: I accidentally started the flush mode to early. No way to take it back. I just have to ignore Abby instructions and it keeps telling me to FLUSH but plant needs another week of Autoflower/Veg... See more
Company replied
Company details
- #4 of 5 best companies in Hydroponics Equipment Supplier
- #55 of 66 best companies in Electronics Company
- #6 of 7 best companies in Garden Building Supplier
Written by the company
Harvest any plant at home with Hey Abby. Through a core team of leading technicians, designers, and marketing experts from all around the world, Hey Abby create the world’s first automated home Grow Box. Hey Abby want home growing to be sustainable and possible for anyone, no matter their experience level. And build a community of growers who support, and learn from one another on their journey. Our vision is to help 50 million people worldwide become home growers, and make the automated Grow Box the new essential home accessory.
Contact info
3505 Cadillac Ave, 92626, Costa Mesa, United States
- (888)621-4777
- support@heyabby.com
- heyabby.com
3.6
Average
762 reviews
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service.
Prompt and polite customer service. I had an issue with logging into the app, I sent a email and the issue was resolved quickly. Thank you
February 27, 2025
Unprompted review
Reply from heyabby.com
Thank you for your great feedback! We're glad we could quickly resolve your issue and appreciate your support. Happy growing!
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Reply from heyabby.com
We’re always happy to provide step-by-step guidance to make your growing experience smooth and enjoyable! Let us know if you ever need assistance—we’re here to help.
Fast responses and overall good…
Fast responses and overall good communication between team members.
February 20, 2025
Unprompted review
Reply from heyabby.com
We appreciate your feedback! Glad to hear you had a great experience with our team. Happy growing!
Good help!
Placeholder. Title says it all. Issue resolved in a timely manner.
February 18, 2025
Unprompted review
Reply from heyabby.com
Glad we could help and resolve your issue quickly! Happy growing!
Error with light team helped resolve it
I had a problem with the app showing that the light has an error the heyabby team was very helpful and sorted the issue as soon as possible and kept me in the loop 5 stars great team thank you heyabby
February 14, 2025
Unprompted review
Reply from heyabby.com
Thank you for your kind words! We're glad we could resolve the issue quickly and keep you informed. Appreciate your support—happy growing!
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Bought one came dented box tried to…
Bought one came dented box tried to contact but only by E mail wouldn’t refund or replace had to take a 100 dollar credit still doesn’t work errors on temp gauge for water says 98 degrees but temp is only 65 gave piece and f shit wouldn’t recommend to anyone! Reached out to then and still no response! 6 days later still nothing! Now going on Feb19 2025 and still no response in there product this review backs my decision on writing it poor customer service don’t buy from them!
June 18, 2024
Unprompted review
Reply from heyabby.com
We take customer concerns seriously and want to better understand your case. We have submitted a request through Trustpilot for basic information that would allow us to verify your order and any communication with our support team. Without this information, we are unable to investigate your claims or provide an appropriate resolution.
That being said, we want to clarify a few key points:
1. Shipping insurance is automatically included with all orders to ensure a hassle-free purchase experience. If a shipping issue occurs, we always guide customers to file a claim with the insurance provider immediately to secure a resolution—whether that’s a replacement, full refund, or partial compensation based on the actual damage.
2. If there are functional concerns with your unit, we are happy to assist with troubleshooting to determine the issue and provide support accordingly.
Please respond to our Trustpilot request with your basic information and order details so we can review your case further and work toward a resolution.
You can also reach us via live chat, 1-on-1 support through the Hey abby app, by email at support@heyabby.com, or simply give us a call at 888-621-4777 whenever it’s convenient. We are committed to ensuring our customers have a fair and satisfactory experience.
Worst product I have ever spent over…
Worst product I have ever spent over $1000 comes in broken doesn’t even work tried to talk to support they told me I either need to buy a completely new one or spend around $700 to fix the one I have. Keep in mind I haven’t even started to use it yet but some how I’m the reason it’s broken and won’t work… worlds shittiest company product everything they need to be shut down asap!!!
Also when I did talk to customer support I was politely told to f off multiple times.
February 6, 2025
Unprompted review
Reply from heyabby.com
Hi Peter,
We take customer concerns seriously, but we could not find any purchase record or email correspondence under your name. To better understand your case, we have submitted a request through Trustpilot for basic information that would allow us to verify your order and any communication with our support team. Without this information, we are unable to investigate your claims or provide an appropriate resolution.
That being said, we want to clarify a few important facts:
Shipping insurance is automatically added to all orders to ensure our customers have a hassle-free purchase experience. If a shipping issue arises, we always guide customers to file a claim with the insurance provider immediately to secure a resolution—whether that’s a replacement, full refund, or partial compensation based on the actual damage.
In rare cases where a customer opts out of shipping insurance, compensation for shipping damage is not covered. However, we still believe in supporting our customers by conducting a full assessment to determine whether the damage affects the functionality of the grow box. If needed, our engineering team works to find the most cost-effective solution to restore the unit rather than forcing a full replacement.
Additionally, we have zero tolerance for rude or inappropriate behavior from our support team. Our customer service records do not reflect the behavior you described, and we take such accusations very seriously. If you have actual evidence of mistreatment, we encourage you to provide it so we can investigate properly.
We are happy to assist all genuine customers, but without any record of your order or communication, your claims appear to be unfounded. Please respond to our Trustpilot request for basic information so we can look into this further.
Great product
Great product, unbelievably well thought through.
Customer services are incredibly helpful and really easy to deal with if you need help or advice.
February 6, 2025
Unprompted review
Reply from heyabby.com
Thank you for your great feedback! We're so glad you're enjoying Hey abby and that our team could be there for you. Happy growing!
Always rapid response to any question
Always rapid response to any question, and follow up to see issue is resolved. Communication is amazing.
February 3, 2025
Unprompted review
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Always helpful advice for a new user of…
Always helpful advice for a new user of the hey Abby.
February 1, 2025
Unprompted review
Reply from heyabby.com
We truly appreciate your kind words! So glad we could help—wishing you a wonderful growing journey with Hey abby!
Horrible customer service
Purchased the growbox. Comes with limited instructions. You can not even use the grow boys unless you connect it through the app. The box will not connect to the app so it is sitting there like a worthless piece of junk. They do not answer the phone any time I call the number to get this resolved. Do not purchase from them.
January 31, 2025
Unprompted review
Reply from heyabby.com
We understand your frustration and truly appreciate you sharing your experience. The Hey abby Grow Box is a smart, automated system designed to make indoor growing easy and fully controllable through the Hey abby App. To unlock its full functionality and benefits, it does need to be connected to the app. That’s why we provide simple step-by-step instructions to help you get set up quickly.
We looked into your case and saw that you emailed us on Feb 1st, mentioning that you were unable to connect your grow box. When you called outside of our service hours, our system notified you that we couldn’t take the call at that time. We completely understand how frustrating that must have been, and we sincerely apologize for the inconvenience.
That said, within just three hours of your email, our customer support team reached out to assist you. They asked if you could send a short video showing the issue so our engineering team could quickly diagnose and resolve it. Additionally, they provided you with detailed step-by-step connection instructions and a link to video guidance. Unfortunately, we haven’t received any response from you since then.
We genuinely hope you were able to successfully connect your grow box using those instructions. If you're still experiencing difficulties, please don’t hesitate to reach out—we’re more than happy to help! Rest assured, once your grow box is connected, you’ll gain access to a fully automated system with guided instructions and growing calendars to support you throughout the entire grow cycle.
Also, don’t forget to take advantage of our 1-on-1 grower support—free for the first three months! You can send us pictures of your plant anytime for personalized growing advice, tips, and suggestions to ensure the best possible results. For any issues with your grow box or plant, we highly recommend sending pictures or short videos to demonstrate the issue. This helps us provide the most efficient and accurate solution to get you back on track quickly.
Don’t be intimidated by technology—Hey abby is designed to be easy, fun, and beginner-friendly! Whether you’re tech-savvy or not, we’ve built this system to be enjoyable for all growers. Let us know how we can assist you further, and we’d love to help you get growing!
Charyza was able to answer my questions
Charyza was able to answer my questions
January 25, 2025
Unprompted review
Reply from heyabby.com
Glad to hear that Charyza was able to help! We’re always here if you need anything else. Happy growing!
The team provided simple and easy to…
The team provided simple and easy to understand explanations and answers for me as I’m a very first time grower
January 17, 2025
Unprompted review
Reply from heyabby.com
We’re so happy to hear that our team made things easy for you! Growing for the first time should be fun and exciting—enjoy the journey!
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Easy to contact and pretty good advice
January 20, 2025
Unprompted review
Reply from heyabby.com
So glad you found us easy to reach and our advice helpful! We're always here for you. Happy growing!
Love this machine makes life so easy…
Love this machine makes life so easy since I’m out of town 4 days out the week I recommend it for any person who has the time to watch a couple YouTube videos and you can literally let the machine do its job amazing product only thing that can go wrong is user error
January 17, 2025
Unprompted review
Reply from heyabby.com
We’re so happy to hear Hey abby makes growing easy for you, even with a busy schedule! Thank you for the great recommendation—happy growing!
They have great tech support!
January 15, 2025
Unprompted review
Reply from heyabby.com
Thanks for the love! We’re always here to help. Happy growing!
They are always willing to help you at…
They are always willing to help you at all hrs no matter the questions they will help new to the game so it’s all new and have learned a lot from the team
January 15, 2025
Unprompted review
Reply from heyabby.com
We’re so happy to be here for you every step of the way! Thank you for your kind words—happy growing!
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This company has bamboozled me out of…
This company has bamboozled me out of my money and now is trying to stop me from writing a review.. I ordered an hey abby with the impression of receiving it before Christmas.. to later be told I was put on back order.. no one put my money on back order that was taken from my account immediately... I have written to this company on many occasions any to get an automated machine asking me to upgrade my machine and I could receive it within a week..I fell for one false advertisement now they expect me to put more money on top of a machine I haven't even received yet..I would like to take legal action for false advertisement and stealing my money.. do I have grounds? My order number is(21130) the name on the account is Brandon diaz.. I have real concerns and did real business with you're.
January 10, 2025
Unprompted review
Reply from heyabby.com
We have submitted a request through Trustpilot for basic information to help us identify your purchase or any communication you’ve had with us. Unfortunately, we couldn’t find any purchase record or email correspondence under the name Gregory Weaver. Without basic information, we’re unable to investigate the issue further or provide an appropriate resolution.
We also want to clarify a few important points:
1. Our customer service team consists of real people, not automated systems.
2. We cannot prevent anyone from leaving a review on Trustpilot, nor do we attempt to do so. However, Trustpilot has policies in place to ensure reviews remain fair and authentic. If a review is removed, it is because it violated Trustpilot's guidelines, not due to any decision from our side.
If you provide us with your order number or email address, we will review your case promptly and offer an efficient solution.
Update:
Hi Gregory,
Thank you for providing your email address and order number. After reviewing your case, we found that the order was a pre-order placed by Brandon using a different email address on December 2, 2024. The estimated shipping date for that pre-order was February 2025.
When Brandon contacted us for a shipping update on December 11, our customer support team confirmed the estimated shipping timeframe and also shared an exclusive deal available at that time. Following the initial email, our team sent three follow-up emails but did not receive any responses.
Demand for our grow boxes has been overwhelming, far exceeding our current supply. Our stock levels and pre-order availability are updated regularly on our website. We strongly recommend customers check the product detail pages and place their orders as soon as possible, as orders are processed and shipped on a first-come, first-served basis.
For security and the protection of all customers, any changes to an existing order must be requested directly by the original purchaser. If you have any further questions or concerns, please feel free to reach out—we’re always here to help.
Horrendous customer service
Horrendous customer service. Received 2 grow boxes, both damaged from shipping. One I may be able to take apart and salvage. The other appears cosmetic.
Contact customer service, response is if you bought insurance, contact them, otherwise you should have. Happy growing!
No suggestions for repair, advise how to possibly get it to function, discount, offer to purchase a new one with a discount. Nothing!
Quite literally contact insurance. If you didn’t get it, you should have.
I would strongly advise anyone and everyone to avoid a company with this little care.
Edit for response.
You did none of that. You offered no solutions or help. I sent all pictures with a detailed description. Your response to the review is to cover the lack of customer service.
January 9, 2025
Unprompted review
Reply from heyabby.com
We sincerely apologize for the frustration and disappointment you’ve experienced. Your feedback is very important to us, and we’re committed to making this right.
When shipping claims arise, our standard practice is to guide customers to file a claim with the insurance provider as soon as possible to ensure a timely resolution. However, in cases where insurance was not selected, we believe in supporting our customers by confirming whether the shipping damage impacts the functionality of the grow boxes.
Here’s how we typically assess:
1. Check if the grow boxes connect and boot properly.
2. Ensure the doors close securely and the LED lights function as expected.
If these components work well, the grow box is generally fully functional despite cosmetic damage. For minor cosmetic issues like paint scuffs, a simple paint spray can be used for touch-ups. For more significant parts, such as a wooden top, bottom, or legs, replacement parts are available for purchase and can be easily swapped out.
We understand how important it is to feel supported, and we’re here to assist you every step of the way. If you’re willing to give us another chance, we’d love to help you assess your grow boxes and provide guidance or replacement options if needed.
Thank you for sharing your experience—we’re always working to improve.
Great service
Great service! I had added an item to my order by mistake. They helped to correct the order so I didn’t receive a product I didn’t need.
December 4, 2024
Reply from heyabby.com
Glad we could help straighten out your order! Thank you for your kind words—happy growing!
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