Spoke to Ash today who took me through step by step using video footage to set up our broadband from scratch with reset password. Was great speaking to a fellow country citizen. Thank you.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
Company replied
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... See more
Company replied
Firstly, my service has been up basically 99.9% of the time since install (18 months) in Farnham. Very fast as expected. When I've had any issues the tech support team have been great, including sendi... See more
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and efficient service
Chris Bellott was very friendly, knowledgeable and efficient.
Explained everything really well and set everything up - working perfectly. Thanks again!
July 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kevin,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Great experience from start to finish
Great experience from start to finish. Installation was excellent by civil team and Chris Bellott who did a fantastic job with house installation. He was excellent. Broadband is fast and stable.
June 30, 2026
Unprompted review
Reply from Hey!Broadband
Hey! MG,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Sandile was very polite and helpful
Sandile was very polite and helpful. He handled my query quickly and efficiently.
July 4, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Paul,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Well done job.
I've to express my gratitude to Mr CHRIS BELLOTT for his responsiveness and a great professional attitude.
July 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kremena,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Yadwinder very professional
Yadwinder very professional, kind, helpful person. Done amazing job
July 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Malgorzata,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Good communication customer service…
Good communication customer service skills and completed job on time.
Chris Bellott is wonderful engineer and respectful person
July 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Mohamed,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Very good service
Very good service, Chris Bellott attended my internet and all is working remarkably well, tanks
July 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sourav,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Yadwinder worked with our electrician…
Yadwinder worked with our electrician to solve the install problem.
July 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Dan,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Yadwinder is very good with customers…
Yadwinder is very good with customers and work professionally
July 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Gurmeet,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Good customer service.
No long waiting time to speak with customer service agent. Agent Sandile Mhlanga dealt promptly and fully with my request. No need for me to call back.
July 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Audrey,
Many thanks for taking the time to leave us a 5 star review. We are always striving to deliver an exceptional customer service to our streamers! Thanks for choosing us to stay #happilyconnected.
Don't forget, you can use your referral code to share the full fibre greatness with friends and family to earn reward vouchers!
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Kajal,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Gobind,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Sandile Mhlanga was really helpful
Sandile Mhlanga was really helpful with my query.
July 2, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Laura,
Many thanks for taking the time to leave us a 5 star review. We are always striving to deliver an exceptional customer service to our streamers! Thanks for choosing us to stay #happilyconnected.
Don't forget, you can use your referral code to share the full fibre greatness with friends and family to earn reward vouchers!
Best wishes,
Khushi
H!B
Chris Bellott was really helpful and he…
Chris Bellott was really helpful and he installed the WIFI connection perfectly for me . Very helpful and polite
July 2, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Drill,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Pathetic people and company
July 1, 2026
Unprompted review
Reply from Hey!Broadband
Hi Rehman,
We're sorry to read your review.
Whilst we fully appreciate that not every customer will have a positive experience, we do feel it is important that reviews provide enough detail for us to understand where we fell short and where possible, put things right.
Following your review, we reached out via Trustpilot to request further info so that we could investigate your concerns. Unfortunately, we did not receive a response, which means we have been unable to identify your account or understand the circumstances that led to your experience.
Constructive feedback helps us improve and gives us the opportunity to resolve issues for both existing and future customers. If you would still like us to investigate, please contact us at info@heyb.co.uk quoting your review and we'll be happy to look into the matter.
We remain committed to delivering the 5-star experience we strive to provide to all of our customers.
All the best,
Khushi
H!B
The best WiFi fitting experience I have…
The best WiFi fitting experience I have ever had dragos was carry respective and kind
July 1, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Gvido,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Nice work
Nice work, Chris Bellott attended my installation today all great and online, thanks
July 1, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sayer,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Very efficient quick service from Chris
July 1, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Robert,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Chris ballet work very well.
Chris bellott , work very well in my WiFi today great speeds.
June 30, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Prabhjot,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Great service
Chris Bellott, attended my internet at home, Great service, recommended
June 30, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Simran,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
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