Spoke to Ash today who took me through step by step using video footage to set up our broadband from scratch with reset password. Was great speaking to a fellow country citizen. Thank you.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
Company replied
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... See more
Company replied
Firstly, my service has been up basically 99.9% of the time since install (18 months) in Farnham. Very fast as expected. When I've had any issues the tech support team have been great, including sendi... See more
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pedro was efficient and really friendly…
Pedro was efficient and really friendly - wifi has been working with no issues since his installation.
July 7, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Abi,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Technical issues with landline following equipment change...
Technical issues with broadband required engineer visit. This involved renewing fibre connection and connector and also a change of the modem and router. When the landline re-connected subsequently I found that we had a repeat of an issue dealing with any number that connected to a switchboard offering a 'menu' for different departments. I called HeyB and was put through to Daniel H in 'tech support'. He was very helpful, patient and professional, analysing and dealing with the issue via two or three calls, a home-test and then remote adjustment of our new router, finally waiting on a mobile call while I rechecked that the landline then functioned correctly. Took a while - but very happy with the outcome.
July 7, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Peter,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Daniel from support team give me a…
Daniel from support team give me a great advice and smoothly solve my problem.
July 7, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Mr Stachowski,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellott
Chris Bellott, done amazing job with connecting us to Hey Broadband ! Very kind, polite, friendly, good knowledge in what he is doing. Got job done very fast and very neatly. I would highly recommend this lovely engineer! Thank you very much Chris !
Gunita
July 7, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Gunita,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Amazed at how quick my request was actioned
Amazed at how quick my request to use my own router was actioned, put into bridge mode and instructions emailed within minutes. Very happy with service.
July 6, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Carol,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Gurjant,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Mr Chris bellot have done the new…
Mr Chris bellot have done the new waifai at our house. I’m very pleased with him that he don a good job.
Thanks
July 7, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Shahbaz,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
No phone line since midday
No phone line since midday. It's now 7pm and our number has still not ported over from SKY. I have no way of contacting the emergency servicesand am concerned about this. Hey!B tell me it should be ported by the "end of the day" whatever that means. Response. The number ported to a temporary number for a while. I had not been told it would do this as a matter of course. Next day that was rectified and it was pleasing to know that I had not "lost" our old number. Obviously this is something that I wasn't told in advance and the staff need training to ensure they tell customers.
July 6, 2026
Unprompted review
Reply from Hey!Broadband
Hi J,
We're sorry to hear about your experience and appreciate how concerning it must have been to experience a delay with your phone number port.
Having reviewed your account, we'd like to provide some additional context. The initial port was unfortunately unable to complete due to an existing open order with your previous provider. As a result, a new port request had to be submitted. Whilst we coordinated this as quickly as possible, the porting process also relies on the previous provider and is not something Hey!Broadband can complete unilaterally.
We can confirm that the second port was successfully completed shortly afterwards.
We'd also like to reassure prospective customers that, during this period, you still had alternative means of contacting the emergency services, including access to a mobile phone, and we had also provided a backup device to enable your VoIP service where required.
We appreciate that the delay was frustrating and apologise for the inconvenience caused. We remain committed to making the switching process as seamless as possible for all of our customers.
All the best,
Khushi
H!B
Hey!Broadband really care about keeping…
Hey!Broadband really care about keeping you connected. Majority of the time we have not had any trouble; but on those few occasions we have, Hey!Broadband have got it fixed and up and running again in not too long at all. I think when our fiber cable got broke it took a few days for an engineer to be available but we was bake up and running in under a week. They are the best company I have ever had fiber with and at a very good price also, which helps keep the budget in check.
June 29, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kirsty,
Thank you for taking the time to leave us such a thoughtful review.
We're delighted to hear that you've had a positive experience with Hey!Broadband and that, on the occasions you've needed us, our teams have been able to restore your service as quickly as possible. We understand how important it is to stay connected, so it's great to know you felt supported throughout.
It's also fantastic to hear that you value both the performance of your broadband and the great value it offers. Comments like yours mean a great deal to the whole team.
Whilst we're grateful for your 4-star rating, we're committed to delivering the 5-star experience we strive for. We hope that, by continuing to provide reliable service and excellent support, you'll consider updating your review and rating in the future.
Thank you again for choosing Hey!Broadband.
Best wishes
Khushi
H!B
Resolved my issue through WhatsApp
I was able to resolve my billing issue over WhatsApp - Sandile Mhlanga helped me. My situation was a little convoluted but they understood what I needed and were able to sort out what I needed. I'm very pleased at how easy and efficient the service is.
July 6, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Rachel,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Friendly and efficient service
Chris Bellott was very friendly, knowledgeable and efficient.
Explained everything really well and set everything up - working perfectly. Thanks again!
July 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kevin,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Great experience from start to finish
Great experience from start to finish. Installation was excellent by civil team and Chris Bellott who did a fantastic job with house installation. He was excellent. Broadband is fast and stable.
June 30, 2026
Unprompted review
Reply from Hey!Broadband
Hey! MG,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Sandile was very polite and helpful
Sandile was very polite and helpful. He handled my query quickly and efficiently.
July 4, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Paul,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Well done job.
I've to express my gratitude to Mr CHRIS BELLOTT for his responsiveness and a great professional attitude.
July 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kremena,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Yadwinder very professional
Yadwinder very professional, kind, helpful person. Done amazing job
July 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Malgorzata,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Good communication customer service…
Good communication customer service skills and completed job on time.
Chris Bellott is wonderful engineer and respectful person
July 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Mohamed,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Very good service
Very good service, Chris Bellott attended my internet and all is working remarkably well, tanks
July 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sourav,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Yadwinder worked with our electrician…
Yadwinder worked with our electrician to solve the install problem.
July 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Dan,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Yadwinder is very good with customers…
Yadwinder is very good with customers and work professionally
July 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Gurmeet,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Good customer service.
No long waiting time to speak with customer service agent. Agent Sandile Mhlanga dealt promptly and fully with my request. No need for me to call back.
July 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Audrey,
Many thanks for taking the time to leave us a 5 star review. We are always striving to deliver an exceptional customer service to our streamers! Thanks for choosing us to stay #happilyconnected.
Don't forget, you can use your referral code to share the full fibre greatness with friends and family to earn reward vouchers!
Best wishes,
Khushi
H!B
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