Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Speed is amazing and fairly consistent (nearly always over 900mb/s up and down). Reliability is good, only a few issues with down time in the very beginning when they 1st move into my area. Custome... See more
Company replied
After some difficulty getting the service installed (due to the existing bt route to the house being compromised) once it was finally installed it's been 100% rock solid. 900 up, 900 down, i've had it... See more
Company replied
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... See more
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Broadband installation
The engineer (Pedro) kept us informed when he was expected to arrived. He was very polite and left the area clean and tidy.
August 7, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Oskar,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Chris bellott was very kind and helpful…
Chris bellott was very kind and helpful did his job perfect it was very nice clean and tidy. Good job
August 7, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Mario,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Great job done.
Pedro Brito arrived within time schedule and completed quickly and without any mess. Amazing job done.
August 7, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Patricia,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Excellent installation by Pedro Brito
Clean, tidy and quick service provided by engineer Pedro Brito. Arrived on time, explained step by step and did not leave until helping me connecting everything. Definitely recommend!
August 7, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Paul,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Yacine,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Since i joined Hay Broadband i never
Thanks for dealing with my query in no time. Since i joined Hay Broadband i never had problems. Their Customer Service staffs are very well trained. They are always polite and helpful. I will stay with them as long as i can. I am sure in my next renewal they will give me a good deal.
August 6, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Jay,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Great service
Great service! Chris Bellott installed our broadband and was highly professional throughout , punctual, efficient, and thorough. Everything was set up correctly and working perfectly. Very satisfied with the quality of work. Highly recommend!
August 6, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Amit,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Chris Bellot was the engineer who came…
Chris Bellot was the engineer who came to set up our broadband. He was polite, efficient and made sure we were happy with everything.
August 6, 2026
Unprompted review
Reply from Hey!Broadband
Hey there,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Hey!Broadband Telephony Account
I had an account-based issue related to Hey!Broadband's telephony service. It had a level of technical detail that needed to be linked to my account and was associated with number portability. All questions were quickly answered and to my satisfaction.
The medium of contact was via the online chat function.
August 6, 2026
Unprompted review
Reply from Hey!Broadband
Hey! John,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
I had a lovely and pleasant experience…
I had a lovely and pleasant experience when I called to speak to the customer service. Mr Sandile Mhlanga was quite friendly and pleasant to talk to. He was very polite and professional. Excellent customer service and my needs attended to promptly.
August 6, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Ala,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
We are very happy with service of Mr…
We are very happy with service of Mr chris bellott.
August 5, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Manish,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Good work chris bellott
August 5, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sarbjit,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Engineer chris bellott
Engineer chris bellott, done a very good job at my internet at home, very professional, recommended.
August 5, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Jessica,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Engineer Chris bellott attended my wifi…
Engineer Chris bellott attended my wifi today, and everything is working great, thanks
August 5, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Chris,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Evrithing custemer service price…
Evrithing custemer service price solution
August 4, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Stefan,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Hey broadband.
Andre Amaral installed our broadband he was pro in doing his job. Now we have a fast internet.
August 4, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Allan,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Chris Bellott was very good at work…
Chris Bellott was very good at work very pleasant voice works very nice . And Hardeep was also good. 4/8/26
August 4, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Papesh,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Pedro was great
Pedro was great. Professional, thorough and did everything quickly with minimal disruption!
Honestly a great engineer!
August 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Arsalaan,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us getting #happilyconnected
Happy streaming, gaming and working from home with your new trusted, reliable, ultrafast full fibre broadband!
Best wishes,
Khushi
H!B
chris Belloh installer was excellent…
chris Belloh installer was excellent and diagnosed the fault clearly and logically, very friendly manner and went the extra mile, tthanks Chris
August 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! P Gill,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us getting #happilyconnected
Happy streaming, gaming and working from home with your new trusted, reliable, ultrafast full fibre broadband!
Best wishes,
Khushi
H!B
Amazing service and very good person as…
Amazing service and very good person as well
August 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Mr Abhishek,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us getting #happilyconnected
Happy streaming, gaming and working from home with your new trusted, reliable, ultrafast full fibre broadband!
Best wishes,
Khushi
H!B
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