Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Speed is amazing and fairly consistent (nearly always over 900mb/s up and down). Reliability is good, only a few issues with down time in the very beginning when they 1st move into my area. Custome... See more
Company replied
After some difficulty getting the service installed (due to the existing bt route to the house being compromised) once it was finally installed it's been 100% rock solid. 900 up, 900 down, i've had it... See more
Company replied
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... See more
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Chris Bellott he has provided good…
Chris Bellott he has provided good service and is really nice and a hardworking and kind person .
August 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Dharminder,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us getting #happilyconnected
Happy streaming, gaming and working from home with your new trusted, reliable, ultrafast full fibre broadband!
Best wishes,
Khushi
H!B
Chris Bellott
Chris Bellott
He works hard and is kind; he's a wonderful person, I recommend him.
August 3, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Customer Mirgaani,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us getting #happilyconnected
Happy streaming, gaming and working from home with your new trusted, reliable, ultrafast full fibre broadband!
Best wishes,
Khushi
H!B
Excellent service provided by Chris…
Excellent service provided by Chris Bellott. He is very quick and efficient in his work. Really good experience.
August 1, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Simranjit,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us getting #happilyconnected
Happy streaming, gaming and working from home with your new trusted, reliable, ultrafast full fibre broadband!
Best wishes,
Khushi
H!B
Chris Bellott have done a great job…
Chris Bellott have done a great job today.
A very friendly guy and open to answer any question regarding the broadband, highly recommended.
August 1, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Malik,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us getting #happilyconnected
Happy streaming, gaming and working from home with your new trusted, reliable, ultrafast full fibre broadband!
Best wishes,
Khushi
H!B
Our engineer
Our engineer, Chris bellott, completed our internet install so quickly and quietly we barely knew he was there. In a flash he was done and showing us how to get connected. Excellent service
July 31, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Tyler,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us getting #happilyconnected
Happy streaming, gaming and working from home with your new trusted, reliable, ultrafast full fibre broadband!
Best wishes,
Khushi
H!B
Chris Bellott came today
Chris Bellott came today. Very friendly guy and a great experience with his.
July 31, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Nitika,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us getting #happilyconnected
Happy streaming, gaming and working from home with your new trusted, reliable, ultrafast full fibre broadband!
Best wishes,
Khushi
H!B
Chris bellot help solve my issue with…
Chris bellot help solve my issue with my Internet swiftly and efficiently
July 31, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Ibrahim,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us getting #happilyconnected
Happy streaming, gaming and working from home with your new trusted, reliable, ultrafast full fibre broadband!
Best wishes,
Khushi
H!B
Amazing service from Chris ballot
Amazing service from Chris ballot, WiFi working great
July 31, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Valanka,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us getting #happilyconnected
Happy streaming, gaming and working from home with your new trusted, reliable, ultrafast full fibre broadband!
Best wishes,
Khushi
H!B
Horrendous experience so far
The installation process has been the worst of any internet provider I’ve used, and I’m appalled at the complete lack of care from both the installation team and customer service.
The first technician was due between 8–12. He called at 10 to say 1pm, called again citing traffic for 2pm, then finally showed up at 3pm—after I’d had to leave and rush back to the flat. When I returned, I found he had gone to the wrong address, distressing my elderly downstairs neighbour who was deeply concerned by a strange man in her front garden. To top it off, he couldn’t perform the installation because it required a civil team (why weren’t they sent initially if you’ve never provided broadband here before?). He promised to arrange them ASAP and said I'd get a call to confirm.
I heard nothing until 10am four days later, when I was told the civil team was arriving that day with zero prior warning. Thankfully I was working from home. I requested a call on arrival so we could assist with access. Heard nothing all day. After multiple calls with a customer service rep who couldn’t actually connect me to the installation team and had to call them directly, it turned out they had come earlier, gone to the wrong address again, distressed my neighbour again, made no attempt to contact me, and left. Customer service offered to send a supervisor to check the address; I explicitly said not to bother and to just book the installation for next week as we were away and couldn’t book in the date they offered later that week.
A supervisor appeared anyway the following day - going to the wrong address yet again and bothering my neighbour. My partner caught him before he left. When he said they would be coming to install two days later(despite my earlier call), my partner clearly told him we’d be away and to book it for next Tuesday.
Today, I received another call saying the installation is booked for tomorrow. Once again, I had to re-explain that we’re away and it must be next week.
I’m still without internet and have no confirmed installation date - potentially next week, over a week late. No email confirmations, no updates, no apologies. I have zero confidence this will actually happen, and chances are they’ll go to the wrong address again. Tempted to sack it all off and switch to Virgin.
July 29, 2026
Unprompted review
Reply from Hey!Broadband
Hi Tom,
We're sorry to hear that your installation journey was so frustrating and appreciate you taking the time to share your experience.
We fully understand how disappointing it must have been to experience delayed appointments, communication issues and repeated confusion regarding the installation address. This is not the standard of service we aim to provide, and we're sorry for the inconvenience caused.
We're pleased to see that your installation has now been completed successfully. Whilst we're glad we were ultimately able to get your service up and running, we recognise that this does not undo the frustration you experienced along the way.
Your feedback regarding the installation process and communication has been shared with the relevant teams, as experiences such as yours help us identify where improvements are needed.
We remain committed to delivering the 5-star experience we strive to provide to all of our customers and hope that, now your service is live, we'll have the opportunity to restore your confidence in Hey!Broadband.
All the best,
Khushi
H!B
Chris Bellott
Chris Bellott
Chris Bellott fixed our WiFi and internet and actually made it better. He explained to us what the problem was. He was friendly and did his job.
July 29, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Abdullahi,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Phone Problems
This morning I had a problem with my phone lines, not being able to receive or make calls. My contact was Daniel who dealt with the issue with great efficiency and courtesy. He was most patient in the way he talked me through necessary procedures and resolved the issue for which I am very grateful.
Full marks to Daniel.
July 29, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Stephen,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Door knockers ….
Once again Hey Broadband door knockers in the Ruscote area of Banbury 0x16 . Ignoring the NO COLD CALLER signs! I mean come on they’re bright yellow and next to the door bell .
How many times are they going to do this ? Hey Broadband please train your employees. I’m totally sick of them now , once is a mistake, twice is irritating three times is frankly unacceptable. And this was the fourth time .
July 28, 2026
Unprompted review
Reply from Hey!Broadband
Hi LJ,
We're sorry to read your review.
We fully appreciate how frustrating it must be to receive repeated doorstep visits after making it clear that you're not interested, particularly where you have displayed a clearly visible "No Cold Callers" sign.
Our representatives are expected to respect residents' wishes, act professionally at all times and leave immediately if someone indicates they do not wish to engage. The experience you've described is not in line with the standards we expect from anyone representing Hey!Broadband.
Unfortunately, as we have not been provided with any further information, we have been unable to identify the representatives involved or investigate the repeated visits.
We would appreciate the opportunity to look into this further. Please contact us at info@heyb.co.uk, quoting your review and providing your full address, along with the approximate dates and times of the visits. This will allow us to investigate the matter thoroughly and take any appropriate action.
Thank you for bringing this to our attention. Feedback such as yours helps us improve and ensure our doorstep activity is carried out professionally and respectfully.
Best wishes,
Khushi
H!B
Chris Bellott did a fantastic job.
July 28, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Ramindur,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
It was a very kind hearted worker and…
It was a very kind hearted worker and he was very helpful, i say this because he kindly asked for a bag to create no mess and he cleared everything out in the end
July 28, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sonu,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Chris Bellott made installation…
Chris Bellott made installation smooth,neat and clean. Thanks Chris
July 27, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Satnam,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Chris Bellary attended today my…
Chris Bellary attended today my Internet, all great up and running, very thankful
July 28, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Satwinder,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Chris Bellot cable engineer he is so…
Chris Bellot cable engineer he is so humble and doing really good job 👏
July 27, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Baljeet,
Many thanks for taking the time to leave us a review! Its so nice to hear you have had a 5 star experience with us. This is exactly the 5 star service we strive for at Hey!Broadband.
Don't forget, you can share your referral code with friends and family and earn and share voucher rewards - Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Nqobile was great
Nqobile was great - got me the info I needed for two questions and all sorted quickly.
Thank you
July 27, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Adam,
Many thanks for taking the time to leave us a review! Its so nice to read you have had a 5 star experience with us here at Hey!Broadband. This is exactly the 5 star service we strive for.
Don't forget, you can share the love (+ full fibre) and earn reward vouchers for each successful referral. Win win!
Best wishes,
Khushi
H!B
Engineer Chris Bellott
Engineer Chris Bellott , attended my internet installation today very professional and good speeds, recommend
July 27, 2026
Unprompted review
Reply from Hey!Broadband
Hey! S Varma,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Chris ballott very nice nd friendly…
Chris ballott very nice nd friendly person
July 27, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Waranjeet,
Many thanks for taking the time to leave us a review! We are so pleased to hear you have had a 5 star experience with us here at Hey!Broadband. Don't forget, you can share your referral code with friends and family to share the love (+ full fibre) and earn voucher rewards when they sign up! Win win!
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
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