Hey Harper Reviews 

I’ve been shopping with this brand for years - they never miss, they’re the original non-tarnish jewellery brand, I’ve tried the others and the quality just can’t match! Not only that but the customer service is impeccable - love this brand!

Updating my review because my experience ended up being very frustrating. The PVD color quality is a total lottery—the bracelets look okay under direct sunlight, but inside the house, they turn into a heavy, dark, brownish-yellow shade that looks cheap and doesn't match other gold jewelry. Moreover, when I tried to return the item due to this color defect, customer service used tricky promotional math from my original invoice to avoid giving me a cash refund, even though I kept enough items to qualify for the promo. Be careful with their return policy and color inconsistencies

Great experience with the customer service. Fast and helpful replies.

I contacted the customer support because discoloured rings and asked about the colour warranty. I received a response almost instantly offering to replace the products. Very friendly and fast support!

Lovely and friendly customer service, situation resolved so fast. My new jewels are sooooo divine and excellent quality, I'm obssessed!

Cannot recommend Hey Harper enough. Absolutely fab in every single way. Have been purchasing their jewellery for years and recently had to use the 'color warranty' - smoothest process ever, no catches, no quibbles. Amazing service.

I had an issue with one of the ordered products and after contacting their customer support, they offered advice on how to best take care of the products and also offered a replacement of my product in the end. Swathi from the customer support team was super friendly and supportive and offered a great experience, which shows how Hey Harper really cares for their customers. Will definitely buy from them again!

They really care about their customers! Definitely love their jewelry and I will be buying more!

The customer service I received following a query re a faulty item was exceptional. Thank you Janice. Really fantastic, I will be returning and recommending hey harper to everyone.

Bought earrings and 2 ear cuffs, they’re all really nice but the ear cuffs are way too big sadly and 1 fell off and I lost it wearing it for the first . Really good customers service though, they provided a refund for them. Can’t fault them.

Not only is the product as advertised, I was so grateful for their team’s support when I reached out after losing an earring. They very kindly offered a code to help me get a replacement, and now they have a customer for life! Thank you!

Hey Harper have been amazing start to finish! I got great bargains in their sale and all the jewelry I received was beautiful and exactly as described. I sleep in it ,shower in it and no tarnishing ! Unfortunately whilst showering one of my earring backs fell off of my ear and straight down the plug hole . I messaged via email to see if I could purchase a new back for the earring and the customer service team acted quickly and immediately sent me a discount code for a brand new pair of earrings for free! 100% recommend , amazing service !!

DONT BUY FROM HEY HARPER. Honestly don’t buy anything from here nothing actually turns up and the customer service team are so rubbish they don’t help or resolve anything and they don’t cancel the subscription so you pay every month for nothing literally nothing to turn up it’s ridiculous. I dont recommend at all to anyone not even as a one off not worth it at all .DO NOT BUY ANYTHING FROM HERE

This company's customer service is very hostile. I had written in to ask questions via their live chat many times without receiving answers, then had to circle back to continuously try to get my questions answered. When I finally did, I placed an order. When I did receive my order (which I did enjoy the products that's why 2 stars instead of 1), there was a free promotional pair of earrings omitted. I wrote to customer service again to let them know, and stated that I understand things happen, but wanted to offer that feedback. They asked me to send a photo of missing earrings, (which is not possible) along with a signed letter stating I did not receive them. I was fine going without the promotional earrings, but at this point I just didn't want to work with this company anymore, so I sent an email kindly asking for my monthly subscription to be cancelled and they told me I was locked in FOR A YEAR. Never has a monthly subscription (billed monthly mind you) been a yearlong commitment. When I questioned this they told me I'd have to ask them to switch me to monthly and only after that would I be able to request a cancellation. They'll do anything to keep you on the hook. It's...a lot of hoops to jump through for some jewelry. I own a small retail business and I could never imagine interacting with customers this way.

Literally best customer service EVER!!
Not only is their product amazing, but when needed, they've replaced items with no questions asked. No requirement to ship back the defective jewelry and they just help me quickly! I will always buy my gold jewelry from them!

I originally wrote a 2-star review because one of the pieces I ordered arrived with broken hardware. (A messed up O-ring connecter..)

But, the Hey Harper customer service reached out to me immediately! They were very sincere and gave me a discount code for future purchases. I'm very satisfied with the piece, it's very cute and even with the warping from fixing it myself!

The bracelet I ordered is very comfortable and light, it looks stunning in any lighting, and the fish motif is adorable!

I love the Hey Harper Jewelry, and their Support! My jewelry box came slightly damaged and I let them know with videos and pictures of the damage. They immediately helped and let the other branch of the company know to ship me a new one :)

Thank you so much!!!

I bought earrings in 2022 from Hey Harper. Loved them for years. Then one pair lost its colour. I didn’t know why, because I always wore them together with a smaller pair and they didn’t have it.
So I looked for the confirmation email and luckily I saved it. I sent an email asking what to do and Hey Harper gave me a discount code for the FULL price of the earrings. The customer service was perfection. Fast, no fuss and kind.

I bought some more jewellery with the voucher, because I support these kind of businesses. ;)

Super helpful with an immediate refund and help when that refund went wrong with my bank. Great CS. Awesome designs. I have nothing but good things to say about Hey Harper. Tysm for all your help.

Beautiful products, fast delivery, cute packaging, wearing everyday even in water for last last few days, no tarnishing noticed!