Hey Harper Reviews 

love this brand and love their service. they are not unreasonable and the quality is amazing.

Extremely friendly and efficient! Immediately confirmed my issues and solved them with no problems. 10/10 customer service!

Signed up to a 12 months subscription given the website advertised signing up to their newsletter and getting the whole 12 months half price so £9 per month. Paid the first month up front then what a surprise, the first monthly payment came out at £19.... Emailed customer service to raise the issue saying I want to cancel given they haven't stuck by their terms for me entering this contract to be told it's a 12 months subscription so I can't. Absolutely no attempt to address the fact this was supposed to be for £9 per month for the 12 months. Even when I brought this up, again. Absolutely zero customer service. The items are awful too. My first, a bracelet, is worn by my 6yr old as I wouldn't. The second, an anklet, doesn't even fit around my ankle. Have subsequently cancelled the card authorisation through my bank. Would avoid at all costs. Plenty nicer choices for jewellery online where customer service exists

One of the rings lost its color. After emailing them, I received a really regretful, understanding and kind response within 20 minutes. The customer service offered me a discount for the entire amount of the ring which could be used on any product.
The understanding way this was handled combined with the very approachable style of communication built huge trust for me towards the brand. I am very grateful and will happily continue shopping with Hey Harper in the future.

The earrings are supposedly hipoallergenic but I had a really bad allergic reaction to them.

I ordered the Daphne earring and one of them arrived broken and unable to be worn. I requested to exchange for wearable jewelry and where I had to submit a video of the broken earring. I was denied the exchange and told to keep the broken earrings.

I have never left a bad review before but this company are absolute robbers !! I stupidly signed up for the monthly box not realising I would be locked in for 12 months the earrings they sent turned my ears green !!!! But I stuck with it like a fool the next necklace was a ugly copper looking thing and the next two necklaces were equally ugly I have stuck with this for four months and frankly it isn’t getting any better asked to cancel got ignored they then tried to take payment so I again asked them to cancel I got a very short reply telling I had to continue to pay for and receive there tat for the next eight months!!! I have given this company 4 months I believe that’s long enough for me to be robbed

I bought my wife jewelry from Hey Harper for Mother’s Day. It never arrived and when I checked the shipment tracking, it said it was lost. I contacted their support team to see if they would offer any type of discount since it was a Mother’s Day present and they refused to provide even a 5% discount. The only way to contact their support team was through email and every email I received from them made it seem like there was no problem at all. One of the most frustrating customer service experiences I’ve ever had.

I’ve ordered many different products from this company and love every single one! The quality of their jewelry is top notch and I always get compliments.

I had to reach out to customer service when one of my necklaces had an issue. The answered in minutes on a weekend morning. They were so kind, professional and stood by their product 100%! It’s rare to find such great customer service and I will continue to be a customer and recommend people to buy from this company.

I bought the red Pasta Bracelet and was really disappointed by how small and non-inclusive the sizing is. It has absolutely no give. When I reached out to customer service to explain the issue, they unhelpfully sent me a link to a bracelet extension that literally doesn't even fit this specific style of bracelet.
When I pointed this out and asked for a return, they just dropped a generic link to their return form. No apology for the mistake, no attempt to actually help, just zero effort. For the price they charge, the customer service should be much better. I’m returning it and won't be buying from them again.

I am a huge fan of the brand, have been buying since 5 years ago. Now I have a subscription plan, that recently I started to use as an excuse to add more things and enjoy the same shipment.
After a couple of days having issues contacting the Customer Support, Swathi answered with a quick, easy and simple solution, and I am as happy as usually.
Amazing products that make my days prettier and happier!

I absolutely LOVE hey harper jewelry. The quality is amazing I basically live in it and only two of my pieces have slightly begun to tarnish after never taking them off for months lol. I contacted customer support about it and they’re sending me replacements because of their color warranty. Amazing customer service they’ve been so kind and quick with responses and sending me the replacements fully free of charge. I would 1000% recommend this brand trust me you won’t regret it!

I have bought from Hey Harper for the longest time, but I feel their quality has dropped over the past year or so. The earrings I got that clasp together very quickly broke. It’s disheartening because I love Hey Harper, but with the 3 earnings no longer clasping together, I’m hesitant to buy more.

This company is great! They respond quickly and address your concerns with kindness.

I would not recommend signing up with this brand based on my experience.
I signed up for a 12-month membership at £19 per month, receiving one jewellery item each month. Unfortunately, the quality and variety have not matched the price. Five months in, I had received five very similar pairs of earrings despite the website advertising a range of jewellery including rings, bracelets, necklaces, and earrings.
I contacted customer service multiple times to raise concerns and request cancellation, but they refused because of the 12-month commitment. Their solution was to switch me to a “necklace package,” which missed the point entirely — I wanted variety, not repeated versions of the same item type. Even after being assured this would improve, I am now 7 months in and have still only received earrings.
I understand I agreed to the contract, but I also expect the company to provide the variety they advertise. Instead, I was told I could only cancel by paying a £56 fee.
In the end, I contacted my bank to block further payments.

My first order got lost, but HeyHarper handled the situation immediately. I love the earrings! I wear them all the time - I take them out for hair washing. I had a problem with one clasp of my earring - HeyHarper provided helpful video instructions to fix it!
Legit and great products and service!

Thank you!

I am loving my monthly subscription box! Allows me to have new jewelry and try new pieces that I might not buy on my own otherwise. Support service has also been excellent when I had to contact them. I would recommend!

Couldn’t have been better customer service!

My item came already tarnished and with black stain and they said it was normal. I tried to do a return or a refund but they didn’t let me. Plus the items looks pretty cheap and with this weird brownish color. I would not recommend this brand although very popular.

I love hey harper