hello i ordered ps4 1tb with 25games on June 29th order no #147983 I am still waiting for it not delivered yet giving 3 star only for they at least they respond to my messages. Their website also show... See more
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Their product quality is good and trusted.Problem is that it is their delivery system and communication.After placing the order they had not replied for 15 days about the order after paying the money... See more
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I ordered my ffb wheel for cheaper than usual i order open box then canceled it and ordered new but still recived open box with sign of use and i payed the full amount on new one . The thing that disa... See more
Company details
Written by the company
Happy Gaming World is is an online store and virtual supermarket dedicated in trading new and pre-owned gaming consoles online, covering all current consoles (PS4, PS3, Xbox One, Xbox 360, PS2 and Nintendo Switch) at price never before for sure with best unbeatable price and quality guaranteed in India. HGWORLD offer you the free local pickup points available at 27 cities. HGWORLD will offer you unique experience that you can check product before paying and pay only after Receiving, Checking and Verifying the product to meet your satisfaction. Beware of scammers who ask innocent buyers to pay first because customer satisfaction is our top most priority. “Your Trust is our Success” HAPPY GAMING. THANK YOU!
Contact info
D1, Bhawani Mata Mandir Road, Beside Hanuman Mandir, 440035, Nagpur, India
- 8793789089
- support@hgworld.in
- hgworld.in
2.8
Average
351 reviews
Replied to 78% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chasing customer care will be your 2nd job
The single biggest reason for frustration for an online customer of Happy Gaming World (HGW) will be their horrible after-sales support. This is not to completely discredit HGW by saying that they do not care. At the very least, their support personnel is polite. However, resolutions to issues come after inordinate delays, EVERY SINGLE TIME!
I have had multiple instances of delay in my case. In the first instance (faulty PS4 controller), I was told that it was due to a staff member being on medical leave. The whole episode took a little more than a month to be resolved. But yes, it was resolved. And they also shipped a second controller as compensation. However, during the period, nobody reached out to me or even answered my calls.
In the second instance, the refund for shipping back a hard drive (which was supposed to contain all the games that I had requested as part of my actual order, but wasn't sent) was issued after 20 days of multiple messages and calls.
In the third instance, when I sent back the hard drive to get back my security deposit of 1500/-, it took them a month from receiving the hard drive to process my refund. (And this only happened after writing a nasty review on Trustpilot)
In the fourth instance, when my PS4's internal 1 TB hard drive got corrupted, they replaced it with a 500 GB internal and a 500 GB external hard drive without informing me. The rationale for this move, according to them, was that 1 TB ones are more prone to failure. Notwithstanding the nonsensical rationale, this episode has shown me how broken their support system is. To top it off, I still haven't received the refund for the shipping charges for the pick up from my location as part of the warranty. Whenever I get through to them on this issue, they keep telling me that it will be credited by 8 PM EOD. I am still waiting for 8 PM. (Edit: 24 days after the first request and a few days after posting this review, I have received the refund)
Should you buy from HGW?
--------------------------------
If you live close to their physical store, then perhaps yes. In-person visits may speed up the resolution process.
However, if, like me, you live away and only have access to their online store and support, DO NOT purchase anything from them. Anybody who has anything worthwhile to do in their life SHOULD NOT be spending so much time on fixing things that shouldn't have been broken in the first place or running around for refunds.
What's the easiest way to get a response from HGW?
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In my experience with HGW, sharing your legitimate concerns at Trustpilot, along with a bad rating, is the only foolproof way of making their customer support team do something. Otherwise, I do not think the team has enough manpower or a proper system in place to handle the volume of queries they receive.
August 21, 2025
Unprompted review
Reply from Happy Gaming World
Dear Sreeraj ji,
We are very sorry for the repeated delays you faced, and we fully understand your frustration. Let us share the complete facts clearly for you and for everyone reading this.
🎮 First Case – Controller Issue
Your PS4 controller had a fault. At that time, our technician was on medical leave, which slowed down replies. But once available, we acted immediately:
✔️ Arranged your shipment
✔️ Refunded your courier charges in full
✔️ Sent you a second PS4 controller free of cost as a goodwill gesture
📦 Second & Third Cases – Refunds
You had sent back a hard drive and also returned your console for security deposit refund. In both cases, the refunds were given in full, but they were delayed (around 20–30 days). We admit this delay openly and apologize. Still, it is important for readers to know that the refunds were completed in full — never denied.
💾 Fourth Case – Hard Drive Crash
Your PS4’s 1TB hard drive failed. Normally, no company covers data loss. Still, HGWorld provided:
✔️ Free replacement of the drive
✔️ Reinstallation of all your games at no extra cost
✔️ 500GB internal + 500GB external (more reliable and safer than 1TB only)
🧠 Why Delays Happened
We fully agree that there were delays. But we want to clarify: our intention was never to ignore you or deny service. The main reason was a sudden jump in daily orders — from about 300–400 per day earlier to now crossing 1000+ per day. Along with courier service gaps and a medical leave in our team, this created a backlog.
⚙️ What We’re Doing for the Future
To make sure such delays do not repeat, we have already hired new team members. Their training is ongoing and within the next 2–3 months, they will be fully ready. This will ensure faster responses and smoother after-sales support for all customers.
❤️ HGWorld’s Promise
Since 2009, we have served over 50 lakh customers. We do not claim to be perfect, but we guarantee resolution. Every genuine customer — like you — gets either refunds, free replacements, or added support until the issue is solved.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
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Two regretful purchases from Happy gaming world
Two purchases. Total disappointment. Zero or half stars is what I want to give it. But there's no option for that.
My previous review has been taken down by them as I cannot see it when I try to access it online. That shows how transparent and accountable they are. Offline they might be good, but I do not have a personal experience, so friends, purchase at your own peril. But I can tell you with certainty, their online service is incompetent at all levels except at their payment gateway and their website design which gives a so-called professional look to unsuspecting victims.
Purchase number 1:
I bought an OLED switch from them. But what they advertised online is not what they provided. after purchase when I tried to contact them, they did not reply immediately. They took their own sweet time to reply and even in that, those replies have not been adequate or helpful to me in anyway. But since they replied they seem to call that inadequate response a service. And to top that they call their delayed service unintentional due to lack of personnel. If unintentional, why do they publicize false advertising in their timelines on service and response?
A pathetic service is what they provide, and they know it. For the OLED switch, they said they would schedule a pickup through one of their representative Mr. Rupnarayanan. That also has not yet happened. It has been nearly a year. I do not think that pickup is going to happen.
They lie a lot.
After payment. Their true colors come out. They are like an Angel of light.
The second purchase was a psn india card. They advertised instant WhatsApp delivery if purchased during working hours. Knowing their nature from my previous encounter, immediately after purchase I sent their sales Representative Mr. Rishi Agarwal a msg telling him to keep his company's promise of instant delivery or at the very least delivery within a few hours or that day. There were no replies. But after the working hours were over, an automated reply came from this person to contact during working hours. This is what they are. I tried contacting via phone thereafter. But there was no reply whatsoever. Not on WhatsApp calls or messages, nor on SMS and nor on regular calls through cellular network. They maintained radio silence for the day. Do not buy online from this group. They are incompetent and will make your life miserable instead of happy. It's an irony that their website is called happy gaming world and they claim that providing gaming through their platform is their passion. If this is how they treat their passion I shudder to think how they treat other things on a personnel level. It's not their passion. It's just that they advertise that Gaming is their passion so that really passionate people can fall in their trap and then make a purchase they will regret.
happy gaming world does not make Gaming a happy experience for you, instead it makes Gaming miserable for those who purchase from them. This is my online experience. I do not know about offline service.
Edit- After posting publicly about the above issues attempts were made to right the wrongs.. I am happy with that..but a public outcry shouldn't be necessary for proper customer service..
July 29, 2025
Unprompted review
Reply from Happy Gaming World
Dear Nevin ji,
We’re genuinely sorry to read your review, and we fully respect your disappointment. For clarity—both for you and every reader—we want to transparently share every detail about your experience and our support so far.
🎮 1. Nintendo Switch OLED (Preloaded Console) Order
Your Experience:
You faced a technical issue within the last month of use.
What We Did:
Our technical team responded promptly with step-by-step guidance and remote support. When the issue could not be resolved remotely, we offered a free pickup from your location, to get your console fixed by our in-house technicians and return it to you fully working—at no extra cost.
Pickup Status:
We’re pleased to share that you have confirmed your availability for pickup, and our team has now scheduled it.
The process is active and your product will be collected shortly. Once the console is fixed by our team, it will be returned to you in perfect working condition.
Why the Delay?
The pickup process was delayed due to temporary resource gaps and some delays in mutual confirmation—not due to intent. For this, we sincerely apologize, as we never want our customers to wait longer than necessary.
🛒 2. PSN India Card (Digital Delivery) Order
Your Expectation:
You ordered the code during working hours and expected instant delivery.
What Actually Happened:
Our PSN vouchers are manually sourced from official partners. In 95% of cases, codes are delivered instantly—but in rare 5% of cases, server delays or other external issues can cause a slight delay. In your case, the code was delivered after support hours and shared as soon as our team resumed the next day. We also followed up to ensure your code worked.
Policy Transparency:
If any digital code is ever delayed, you are always eligible for a full refund on request—no questions asked.
🧠 Why Do Such Gaps Happen?
HGWorld ships 1000+ orders daily. In 95%+ cases, everything goes perfectly—thanks to our experienced team and strong systems. But yes, in rare 5% cases, delays or confusion can occur—because we are humans, not machines.
What matters most: We never run from problems, and we resolve every genuine issue with 101% commitment.
❤️ Our Promise
We never remove or block negative reviews—platforms manage reviews independently.
We are a family-run Indian brand, serving 50+ lakh gamers since 2009—committed to transparency, ethics, and customer-first action.
Your pickup is now scheduled and will be completed shortly. Your satisfaction is our top priority.
If anything else is pending, we’re still here—one message or call, and your case will be handled on priority, with full dignity.
We don’t claim perfection, but we guarantee resolution—always.
Warm regards,
Team HGWorld
🎮 Lifelong Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
I ordered a product
I ordered a product. Paid advance
It's almost 1 month I have not recieved product .. they recieve calls or replies text messages
July 1, 2025
Unprompted review
Reply from Happy Gaming World
Dear OnlyEpicClip ji,
We’re genuinely sorry to hear about your experience and completely understand your frustration. We value every customer’s trust, and it’s never our intent to leave anyone unheard or waiting.
🔎 Order Not Traceable by Name
Currently, we are unable to locate any order under your given name. This sometimes happens if the review or account is made with a different name than used on the order.
🙏 Kindly Request:
Please share your Order Number or registered Contact Details (mobile/email) so we can quickly trace your order and resolve your issue without any further delay.
📦 Possible Reasons for Delay
Occasionally, orders may get delayed due to:
Out-of-stock items
Special customization or game loading process
Courier or supply chain challenges
But our team always sends updates regarding delays, reasons, and expected timelines—either by SMS, WhatsApp, or call.
If you haven’t received any such update, it’s possible your contact information is not matching in our records.
🤝 Our Commitment:
We want to assure you:
No genuine customer is ever denied support, refund, or resolution at HGWorld.
If your order is pending or delayed, we will resolve it on top priority—whether you want delivery, refund, or any other solution.
🛡️ A Note on Trust & Transparency
Sometimes, public review platforms may receive fake or competitor reviews aimed at damaging reputation.
We’re not saying your case is fake, but as we can’t verify your details, we request a little cooperation to serve you better.
❤️ Our Legacy Since 2009
HGWorld is a family-run Indian brand serving 50+ lakh customers since 2009, built on trust and 101% resolution mindset.
We’re always here—even if something goes wrong, we stay until it’s made right.
🙏 Final Request
Please share your order number or contact details so we can resolve your issue today itself and restore your trust.
Thank you for your patience.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
Hi Son like Games nice
July 19, 2025
Unprompted review
SUPER LATE
hello i ordered ps4 1tb with 25games on June 29th order no #147983 I am still waiting for it not delivered yet giving 3 star only for they at least they respond to my messages. Their website also showing offline hoping to get best product and guys please don't mess it up and improve your service you will be on top cheers
July 17, 2025
Unprompted review
Reply from Happy Gaming World
Dear Siddhesh ji,
We are very sorry for the delay in replying to you, and we completely understand your concern. You had been waiting for updates on your PS4 order for quite some time, and our late response added to your frustration. We sincerely apologise for this experience.
🎮 About Your PS4 Delivery
According to our records, your PS4 1TB with games has already been delivered to you. We are glad that the product reached safely, but we agree that you should have received faster communication and updates from our side during the waiting period. Your concern was genuine, and you deserved timely responses while your order was in transit.
📦 Why the Delay in Response Happened
During the time of your order, our WhatsApp support was handling a large number of messages, and unfortunately, some replies got delayed — including yours. This was our shortcoming, and we apologise for not getting back to you sooner. Your feedback is important, and we are taking steps to improve this.
💡 Regarding the Website Showing Offline
The website was under technical maintenance for a short period, which may have caused additional confusion. We understand how this can worry customers who are waiting for updates, and we appreciate your patience during that time.
❤️ HGWorld’s Promise
We are grateful that despite the delay, you still gave fair feedback and encouraged us to improve. We promise to strengthen our response system so no customer has to wait for updates in the future. If you need any help with your PS4 setup, games, or support, we are always here for you.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
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I get best controller an best price i…
I get best controller an best price i really appreciate hg world i am planning to make an video about it to tell others about this best controller
July 16, 2025
Unprompted review
Reply from Happy Gaming World
Dear Lochan ji,
Thank you so much for your amazing review! We’re really happy to hear that you received the best controller at the best price and that you appreciated the overall experience with HGWorld. Your satisfaction truly motivates our team.
It means a lot to us that you’re even planning to make a video about your controller — this kind of support helps other gamers discover trusted products and encourages us to keep improving our service.
If you ever need any help, guidance, or suggestions while using your controller or making the video, we are always here for you.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
My friend order a game console from…
My friend order a game console from them it stopped working in few days and then my friend tried to call them and get the replacement, they did not respond for month and later they did replace the console.
Funny part that new console did even start on connect with tv and now again the same issue no sure what kind of service they provide, they say they are not fraud, after reading so many comments and so many failed promises it look like they are
July 1, 2025
Unprompted review
Reply from Happy Gaming World
Dear Onam Ojaswi ji,
We’re truly sorry to hear that your friend had a frustrating experience — and while we genuinely respect your feedback, we’d like to share a few important facts for clarity.
📦 About the Replacement Timeline
As per your message, your friend’s first product had an issue — and a replacement was given later. If there was any initial delay, we sincerely apologize.
But we’d like to humbly highlight that:
✅ Replacement was not denied
✅ We completed it — despite the wait
🧠 Why Such Cases Happen (Rarely)
At HGWorld, over 95% orders are delivered and resolved smoothly.
Yes, 5% rare cases may face issues due to technical faults, courier delays, or miscommunication.
We’re human, and our system isn’t perfect — but our resolution intent is 101% real.
💬 About Second Replacement Concern
If the replaced console had any issue again — we genuinely want to fix that too.
But currently, we do not see any open ticket or verified complaint under this name.
We request your friend to please share:
🔹 Order Number
🔹 Contact Number / Email
So we can instantly verify and assist.
🛡️ We Don’t Claim Perfection — We Guarantee Resolution
We never say "we are flawless". But we always say:
🗣️ “Even if something goes wrong, we stay till it’s made right.”
❤️ HGWorld’s Real Story
Serving gamers since 2009
50+ Lakh customers
Thousands of verified reviews
Family-run Indian brand, built on trust
🙏 Final Words
If your friend’s issue is still unresolved — we’re right here.
Just one message or call — and we’ll take it forward without any excuses.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
Don’t go for online store
First of all, if you’re planning to buy a new console, I highly recommend visiting a store and purchasing it in person.
Initially, I ordered a PS4 Slim (jailbroken, 2TB with 30 games), but after 3 weeks, the seller informed me it would take even longer. So, I decided to cancel or switch to a PS5 instead.
They then offered me a brand-new PS5 Slim with the seal intact and a 1-year Indian warranty. However, when I received the package, it turned out to be the Fortnite Edition — something I never ordered.
Worse, the seal had been tampered with, and it was obvious they had removed the Fortnite redeem code before shipping. Thankfully, I recorded a video while unboxing for proof. I’m still in the process of figuring out what exactly happened and whether this was an honest mistake or something else.”
July 11, 2025
Unprompted review
Reply from Happy Gaming World
Dear Hari ji,
We are truly sorry that your experience did not go as smoothly as you expected, and we fully understand the confusion and concern you felt. Thank you for giving us the chance to explain the complete journey clearly for you and for everyone reading this.
🎮 Your Order Journey – From PS4 Slim to PS5 Slim
You had originally ordered a PS4 Slim (jailbroken, 2TB with games). This model requires additional technical steps, game installation, and extended testing. During your order period, this process took longer than usual, and we kept you updated about the delay. When the waiting time increased, you chose to upgrade to a PS5 Slim, which we arranged on priority exactly as per your request.
📦 About the PS5 Slim Fortnite Edition You Received
The PS5 sent to you was the official Fortnite Edition. Different batches of this model sometimes have the code sticker placed inside the box, and sometimes externally, depending on Sony’s packaging. In your case, the code sticker was stored separately, but the console itself was 100% brand new, unused, and under full Sony India warranty.
In your unboxing video, the console and accessories were clearly new and untouched apart from the seal concern, which we discussed together.
💡 Seal & Authenticity Clarification
Every original PS5 has:
* A transparent transport seal
* An official Sony security seal that cannot be reapplied once removed
We guided you on how to check both seals and even suggested verifying the unit at any Sony Service Center if you had doubts. We also assured you that if the console showed any signs of tampering or previous use, we would replace it immediately without any conditions.
After our discussion, you also confirmed that the console was in brand-new condition and working perfectly.
🧠 Why Such Situations Sometimes Occur
HGWorld processes thousands of orders, and over 95% are delivered smoothly. In rare cases, technical preparations, model switches, or courier logistics can create confusion or delays. But our approach remains the same every time — we stay transparent, we support the customer completely, and we fix any concern at our own cost whenever required.
❤️ HGWorld’s Commitment to You
You were always given clear updates when delays happened.
Your upgrade to PS5 was done on priority for your convenience.
Your console was delivered brand new with warranty and full support.
And even today, if you have any concerns or want further verification, we are here for you without any hesitation.
We may not be perfect, but we always stand by our promise — full support, complete transparency, and guaranteed resolution.
Thank you for your patience and for sharing the unboxing video. We are glad your console is working perfectly, and we’re always here if you ever need help in the future.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
Mortal kombat 11
I have order ps4 mortal kombat 11 ultimate but I have received normal mortal kombat i have paid for the mortal ultimate so you are requested to refund my excess money
July 11, 2025
Unprompted review
Reply from Happy Gaming World
Dear Harman ji,
We’re truly sorry to hear that you received the standard Mortal Kombat PS4 edition instead of the Ultimate one — and we genuinely thank you for raising this concern publicly.
🎮 Your Order – Mortal Kombat 11 (Ultimate Edition Claimed)
As of now, we couldn’t find any open ticket or verified communication under your name/order.
But we take such concerns seriously — and are here to verify, clarify, and resolve.
📩 What Could Have Happened?
There are two possibilities:
1️⃣ You may have accidentally selected the standard version (which happens at times if both versions are listed), OR
2️⃣ A rare dispatch error occurred from our side — in which case, we take full responsibility.
🧠 Why Such Errors Happen (Rarely)
Every day, 1000+ parcels are packed and shipped from our hubs with 4-level quality checks.
Still, we’re human — and in less than 5% cases, an honest mistake may happen.
But our commitment is clear: If there’s an error, we resolve it — without delay, without excuses.
💬 What We Need From You
Please share:
🔹 Your order number
🔹 Registered mobile/email
🔹 Photo of the received game (front & back)
Once verified, we’ll either:
✅ Ship the correct Ultimate edition
OR
✅ Refund the difference — as per what’s fair and transparent.
🛡️ HGWorld’s Promise — Built on Trust, Not Tricks
We’ve proudly served 50+ lakh gamers since 2009 with real support, real products, and a 101% resolution mindset.
Yes, we’re also aware that some competitors post fake or misleading reviews to harm trusted sellers — but we believe that real customer voices, real service, and real resolutions always shine through.
❤️ Final Thought
We don’t hide from feedback. We welcome it.
And if this was a real error — we’re here, fully ready to correct it and earn back your trust.
Warm regards,
Team HGWorld
🎮 1000+ Parcels Daily | 💡 Trusted Since 2009 | ❤️ Real Gamers, Real Support, Real Resolution
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Worst service ever
Ordered a hard drive from hg world ,guess what... i am from nagpur and the order is not dispatched even after a month, meri galti ye ho gayi ki maine inpar trust kiya, their WhatsApp number is a joke, ekk chiz acchi hai ki maine PS5 inki service dekhte hue dusre local shop se buy kar liya, warna Hard drive receive karne k baad wahi order karne wala tha hg world se
June 6, 2025
Unprompted review
Reply from Happy Gaming World
Dear Ravindra Gupta ji,
We’re truly sorry for the long wait you faced and fully understand how frustrating it was to experience such a delay, especially being from our own city, Nagpur. Your trust is extremely valuable to us.
📦 About Your Order – PS4 1TB Game Loaded External Hard Drive
You are absolutely right: Your order did take longer than expected, and for that, we sincerely apologize.
The delay was due to the custom game loading, quality checks, and some backlog in our service queue — not due to any negligence or intent to ignore your case.
We coordinated with you on your visit to our Nagpur office, but unfortunately, the HDD wasn’t ready that day. As soon as it was finalized, we shipped it directly to you with full tracking.
🎁 Resolution & Aftercare
To make up for the inconvenience, we sent you a complimentary PS4 controller as a small gesture of goodwill — at our own cost.
According to our records, your order has been delivered and confirmed, and there is currently nothing pending from our side.
If you are happy with your order now, we’re genuinely glad to have finally resolved it for you.
🧠 Why Do Delays Happen (But Rarely)?
HGWorld ships 1000+ parcels daily. In 95% of cases, everything is on time.
But in the rarest 5%, factors like high-volume game loading, manual testing, or coordination issues can lead to delays.
We never deny these challenges — we own them, fix them, and always aim for 101% resolution.
❤️ Our Promise
We don’t claim to be perfect. But we do promise this:
“If something goes wrong, we stay till it’s made right.”
If anything is still pending or needs attention—even now—please share your order details or call us directly. You’ll receive a solution the very same day.
Thank you, Ravindra ji, for your patience and for giving us the opportunity to serve you. Your feedback helps us improve, and we’re always here for you.
Warm regards,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
Actually first I thought this website…
Actually first I thought this website is good but after paying 500 confirmation fees for PS4 slim that I ordered they tell me that they will deliver my order in 10-12 days but after they told my order is delayed and it takes 7-10 days again I have ordered on 7 june 2025 july has started but I haven't received my order PS4 slim was my childhood dream to buy please do something happy gaming world
July 1, 2025
Unprompted review
Don't trust their service and policies.
Long story short, Don't trust their customer service and their check & buy policy. They won't let you check & buy, and they won't reply to your messages or answer your calls. I was incredibly frustrated with their service.
My Experience:
I have ordered a ps4 slim version with additional one year warranty from them with custom loaded games on 24th May and paid the initial deposit, but my order has been dragged through till 25th June. Other than the initial confirmation call which was answered perfunctorily after some 10 or so messages and missed calls, they never answered me ever again till 10th june on which I got an automated message saying sorry for the delay and my device is being prepared and I would receive it soon. I have called them and messaged them yet again to get the status and remind them regarding my custom games selection, but no response again. I even requested at least to send me a working snapshot of the device which again went ignored. All of this has been bugging me the whole time, but I still trusted their check & buy policy, which was the reason I have ever ordered from them. I got the call from xpressbees their delivery partner on 24th June and I promptly reminded them that I would check the contents of the package. They denied the request and said that the order was not a open package order and they won't allow me to check the package. I requested the delivery service to wait for a while and once again called and messaged hgworld service multiple times only to be ignored. At this point I was completely fed up. I spoke with the regional mangager of the delivery service and postponed the delivery by one more day to try my luck finally to see if I can get some kind of response from hgworld. But nope, they never responded. Mean while the next day the delivery service people called me multiple times during which I requested the same and they denied it even after I offered them to pay for the open package service. They finally just asked me to come and pick the order if I needed it and at this point I finally let it go and refused to pick it up. They lost my trust completely and I am not taking a risk to buy from someone with such pathetic service. I am sharing this here as the whole experience has been incredibly frustrating and emotionally exhausting and I hope no one else goes through the same.
June 25, 2025
Unprompted review
Reply from Happy Gaming World
Dear Sai ji,
We’re truly sorry to hear that your experience was emotionally exhausting — and while some of your words are understandably harsh, we’re here not to argue, but to share the full truth respectfully.
🎮 Your Order – PS4 Slim with Extended Warranty + Custom Games
Your console was not a regular unit. It required:
✔️ Personalized game loading
✔️ Extended software testing
✔️ Custom HDD setup and warranty tagging
Such setups usually take 3–5x more time than standard units — and we shared tracking once everything was complete.
📦 Regarding Check & Buy Policy (Clarification for All Readers)
HGWorld proudly offers Check & Buy across 3000+ PIN codes. But as you rightly pointed out, the courier (XpressBees in your case) did not allow open package delivery. Here’s why:
🚫 Why Courier Denied Open Box in Your Zone
Due to frequent misuse in some areas, couriers have temporarily paused Open Box service
Customers often:
– Take 30–40 mins checking
– Don’t allow delivery agents inside buildings
– Or even delay confirmation, causing multiple parcel delivery delays for others.
To protect all parties, couriers in have paused this service —
📦 Our Safety Sticker Protocol (Your Protection)
Since courier policy can vary, we always paste a safety sticker on the box that says:
🛡️ “Take full unboxing video. If anything is missing, damaged, or incorrect — you get full refund or replacement. No questions asked.”
This ensures 100% safety even when Open Box is denied — and that promise still applied to your order.
📲 About Delayed Response to Calls/Chats
We sincerely apologize for the delay in replies — this was due to a sudden spike in orders + partial medical leave in our team. We’re humans, not perfect — but we never ignore any customer intentionally.
Even without constant replies, we were quietly preparing your custom order with full care.
📦 Final Dispatch Was Ready
Your console was packed, sealed, and ready for delivery. But since the open delivery expectation didn’t match courier terms, and communication gaps caused panic — you denied the parcel.
We completely understand the frustration.
❤️ Who We Are
We’re HGWorld — a family-run brand serving India since 2009. 50+ lakh customers have trusted us, not because we’re perfect, but because we never leave a concern unresolved.
🙏 Final Request to You
Sai ji, we know this experience was unpleasant — but we request that your review reflect the full picture:
– Yes, there was a gap in replies
– But your entire setup was prepared
– And we were always committed to resolving any issue, had you accepted delivery
Even today, if you choose to give us another chance — we’re one call away.
With respect,
Team HGWorld
📦 Honest Policy | 🛡 Full Buyer Protection | ❤️ Built on Trust, Powered by Passio
I order one M33 game console from them…
I order one M33 game console from them , it stopped working 7 days after the use , I have complaint about it they picked up my entire game set, they replaced with new one and the new only also doesn't work and they are not reply at all now and not even picking up tha call.
This is really irritating .
Flipkart
Order id : OD334519118331946100
June 3, 2025
Unprompted review
Reply from Happy Gaming World
Dear Annu ji,
We’re genuinely sorry for the trouble you faced — and we fully understand how frustrating it can be when a replacement also has issues. That’s why we want to clarify every step with full honesty for you and everyone reading this.
🎮 About Your Flipkart Order (OD334519118331946100) – M33 Game Console
You reported your M33 console had stopped working within 7 days.
Our team provided prompt troubleshooting, but when the issue wasn’t fixed, we arranged a free pickup and sent a full replacement after inspection.
Unfortunately, you reported an issue again with the replacement.
Our technical team gave you step-by-step guidance via video call and, when that didn’t work, dispatched a new memory card (MMC) at no extra cost.
Our system shows the memory card was delivered successfully. After that, we did not receive any further messages or complaints from your side.
Usually, when a customer doesn’t respond after receiving the replacement part, it means the issue is fully resolved and nothing further is pending from our side.
🧠 Why Do Such Issues Occur (But Rarely)?
At HGWorld, 95% of orders are delivered and resolved perfectly.
In rare 5% of cases, repeated issues may happen — especially with sensitive hardware or memory cards.
We never deny support, and always offer replacements, guidance, or refunds as needed, until the case is fully closed.
📞 About Call/Message Delays
Sometimes, due to order surges or team availability, calls or replies may get delayed. But every complaint from your side was acknowledged and acted upon — never ignored.
If you’ve reached out recently and feel you weren’t answered, we apologize sincerely — but as per our records, all your complaints were addressed and solved.
❤️ Our Promise
We don’t claim perfection — but we guarantee resolution.
Your satisfaction matters most.
🙏 Final Words
Annu ji, as of now, nothing is pending from our side.
If you face any further issue, we are just one message away — your lifetime support is always active.
With respect,
Team HGWorld
🎮 Life Long Support | 💡 95% Success Rate | ❤️ 101% Resolution Mindset
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10/10 experience
10/10 experience, very gud website. Will recommend buying from this. No scam.
June 26, 2025
Unprompted review
I buy psn gift card india only and they…
I buy psn gift card india only and they say they deliver it instantly but i am waiting from last day does they deliver ?
June 25, 2025
Unprompted review
Reply from Happy Gaming World
Dear Aman ji,
We’re truly sorry that your experience initially felt delayed — but we’d like to clarify that your PSN Gift Card code has already been delivered successfully, and your issue is now fully resolved.
🎮 Your Order – PSN Gift Card (India Only)
You had placed your order during non-working hours. As soon as our team resumed the next day, your code was generated and shared without any delay from our side.
📩 Code Delivered – Issue Resolved
✅ Code sent to your registered contact
✅ No technical error reported
✅ Working confirmed from our end
📞 Post-Delivery Support
Our support team also tried calling and messaging you to confirm smooth delivery — but we didn’t receive a response.
💡 Why It Felt Delayed
Most PSN codes are delivered instantly. But in rare 1–2% cases, if the server used to generate the code experiences load or technical delay, the delivery might take a little longer.
Even then, our commitment is clear:
✅ Code delivery within working time
✅ Or full refund — no questions asked
We never force any customer to wait. We always offer both choices.
🛡️ HGWorld’s Promise
Even a ₹1 product gets the same care from us — because for HGWorld, customer trust > everything else.
❤️ Final Note
We’re happy that your issue is now solved and the code was delivered without any permanent delay.
If you ever need anything again — we’re always here.
Warm regards,
Team HGWorld
🎮 50+ Lakh Gamers Served | 📩 Trusted Digital Support | ❤️ Built on Trust, Powered by Passion
Its the best valued for money…
Its the best valued for money Controller on online shopping ever, It has every features mentioned.
June 25, 2025
Unprompted review
Nice games superb
December 1, 2024
Unprompted review
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Best hand held console right now the…
Best hand held console right now the price was competitive here. thus why I bought it for happy gaming world I picked up it in person.
June 17, 2025
Unprompted review
Fast prompt and professional
Fast prompt and professional. Best price ratio compared to Amazon.
June 17, 2025
Unprompted review
I loved the way they responded while…
I loved the way they responded while purchasing an item, timely updates well mannered responses..though we ask them silly questions we get good responses everytime..timely tracking in the website after shipping the product(Even the shipment website didn't gave that detailed tracking),Don't go with negative reviews..if u don't trust just opt COD and check the product and then pay the amount which can build the trust btw seller and customer...even I hesitated to buy the console and I also paid full amount to seller...where i doubted for some days...I mean I was in a state of mind where I will receive a original or duplicate console...but I received a brand new peice (XBOX series s)...I can say happy gaming world is one of the best seller for gaming lovers.Hope this positive rapo continues with all the customers and built a trustworthy relationship and wishing u very good luck 👍☺️
June 16, 2025
Unprompted review
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