While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,975 reviews, reviewers had a great experience with this company. Customers are really happy with the user experience, finding it smooth and without issues. People also praise the staff for being incredibly helpful, kind, and efficient in assisting with product viewing and item retrieval. However, some people were dissatisfied with certain aspects of the product and website, noting issues with items not matching descriptions, unexpected fees, or difficulties with the bidding process and site navigation. Some customers also mentioned problems with losing connection during live bidding and the lack of clear information regarding item sizes or mineral rights for land sales.

What people talk about most

Product

Clients share ambiguous opinions on product quality and descriptions. Many reviewers express dissatisfaction... See more

User experience

Customers generally report positive experiences with the platform's user experience. Many reviewers found the... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers find the website easy to use,... See more

Price

People report ambiguous experiences with price. Many customers express frustration with unexpected additional... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bidding process was very good - smooth, no issues or errors. Trying to obtain a list of items by Category is a challenge. Two reasons: 1. the system doesn't "hold" the Location I select. It goes b... See more

Rated 4 out of 5 stars

Overall auction went pretty good , was surprised there were no previews , then to start five items at the same time followed by five more items a minute later auction got real busy real fast and got l... See more

Rated 4 out of 5 stars

Well organized when picking up items. Electric items could not be tested when picking them up, and one of the items ended up leaking when plugged in. The company is reimbursing me for that, which... See more

Rated 4 out of 5 stars

I like bidding sitting in my recliner kicked back. The only problem I had was that the items I was interested in and was bidding on were close together, and I had trouble keeping up with all the item... See more


Company details

  1. Art & Antiques
  2. Auto Auction
  3. Coin Dealer
  4. Collectibles Store
  5. Jewelry Store
  6. Watch Store

Written by the company

HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

couldn't get a pick up time

I tried to book a pick up but it would not allow me. when i emailed back to where I received the invoice, it is a noreply so now i am stuck without picking up the items i paid for.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

The process is simple

The process is simple. Ample time is given to bid. I like that I can look at upcoming auctions - that gives me time to research items, etc. Overall, I have no complaints about HiBid

April 14, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

Great selection

Great auctions with lots of great items. Only downside is that the auctions state they're over at 6pm est but the items I bid on were still take bids after 6 and the end times were all staggered.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great auction

Great auction. Had trouble with website but finally got it worked out. Liked the fact it was local and I knew the person who had passed.

April 13, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Your auction platform is simple and…

Your auction platform is simple and seemed like you had legit auctions.. Unfortunately i feel scammed from this last auction i took place on. I bought 3 items stated to be gold and ruby's and white gold. Only to be shipped cheap Temu products not even worth the 30.00 each I believed the items because they had vacation packages also going for the same price..

April 6, 2026
Unprompted review
Rated 4 out of 5 stars

Filtering out locations

I like being able to sort by location, but it’s annoying to not be able to set preferences to only search for certain auction sites. There are one or two in my geographical radius that I have not had a good experience with and will not bid on items from there in the future. It would be nice to be able to filter those locations out.

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

Growing up together

Dear Sir/Madam,
I'm a value customer on Hibid for many years .Thank you this feedback apportunity and I have to make a complaint on my one recent purchase on Hibid auction of 'Berry Mills, NB E1G 2N1
Date(s) 2/22/2026 - 3/1/2026'
Because this Key auctions can not charge my invoice directly from my master card registered on file at Hibid. And I've replied his email with invoice to let auctioneer directly charge the fee from my master card registered on file at Hibid already that so many years it keeps working without any problem,
Unfortunately, because of extremely busy over time on my company job including weekends (not allowed to answer the phone call) and more than ten's of purchase on Hibid recently around this busy March,I keep waiting for Key auctions shipping quote but no answer by mail until about four weeks later I received my shipping list and send two emails to Key auctions to it's invoice link and 'contact auctioneer'.
Unfortunately, without any answers till now but I deeply feel a negative record of nonpaid invoice Mark to me already.
I sincerely hope this Key anctioneer can answer me and let me pay my invoice again and ship my won items later.
I will be very appreciatived Hibid can have a double check on my case and make all anctioneers can directly charge the invoice from the buyers credit card registered on file at Hibid already to avoid such issue.
I'm looking forward your reply and solutions.
Thank you.
Yours sincerely,
Ken
Weijiang Chen

.

March 31, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

Should not be told “You may have Won”

H
I don’t like the fact when people make bidding being told You may have Won ,in fact I don’t know what happened afterwards,I was the highest bidder on 2 items.
Auctions shouldn’t control bidding process with fixed amount as what happened to me in 2 items.
Other Auctions do not use this method.
I hope you understand my point.

April 12, 2026
Unprompted review
Rated 3 out of 5 stars

This appears to be an issue with bid…

This appears to be an issue with bid updates not being communicated in a timely manner to the appropriate bidder. At times, we believe we are the winning bidder, but due to delays in updates, the timeframe to respond passes before we’re properly notified.
As a result, we are not able to follow up or react before the lot closes, and only then realize we were outbid and lost the item.

April 12, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

OnDeals Burlington Suspicous Activity

OnDeals Burlington Action Ending April 7th, 2026
I won 9 items at this auction, 8 of them I bid on using the Bid button on the bottom of the item window. One of the items I set a MaxBid of $10. I was winning the item with the MaxBid at $5 until the last minute before closing when someone came in and Bid just enough to make my MaxBid of $10 kick in. I found this to be suspicious because they did not try to outbid me as the item is worth $150 retail. This resembles shill bidding and is allowed under UCC 2-328 only if disclosed in the seller’s terms. I could not find in their terms any ware. Four of the items were damaged or missing parts. Their Auction Detail say's that all items are sold as is with no refund. They do not list the condition of the items and their pickup times are limited to Saturdays 11 am to 3 pm. I won’t be using this dealer anymore.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

It's very easy to bid on the website

It's very easy to bid on the website. They send you updated emails when someone overbid you which allows you to increase your bid if you wish. This is very helpful because if you really want something then you better up your bid. I've used their website many times and have never had a problem

April 9, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look