Politeness of the guys whilst working for two days at our house (David, Lee & Davy) plus electrician Mike who also spend the second full day working here. Very professional job carried by a well exp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had already had a some quotes from other solar companies, and I almost went with another company, a dear friend and colleague passed me details for this company, really pleased I did, Andrew and... See more
Company replied
Solar is a big investment with a slow return - Optimising is important and also having the assurance, just in case something goes wrong. HIES gives you that assurance and ensures compliance with stan... See more
Company replied
From start to finish Aira were great, especially the everyone that completed the install. Very professional, neat and tidy work. Everything arrived on the morningnof fitting, with the fitters arriving... See more
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Company details
Written by the company
HIES is committed to the highest standards in consumer protection for the home energy sector. Through our Chartered Trading Standards Institute (CTSI) approved Consumer Code and Alternative Dispute Resolution (ADR) service, we promote fairness, accountability, and protection for both homeowners and installers.
Contact info
Solutions House, Chorley Business & Technology Centre, Euxton Lane, PR7 6TE, Chorley, United Kingdom
- 0344 324 5242
- info@hies.org.uk
- hies.org.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great service from start to finish
Great service from start to finish, highly recommend great peace of mind given, great product
May 27, 2026
Unprompted review
Reply from HIES
Hi there, Kev. Thank you for taking the time to leave a positive review - we really appreciate it. Kind regards, HIES.
Seem less service from start to finish…
Seem less service from start to finish thanks All tradesmen were knowledgeable and tidy and quick.
March 26, 2026
Unprompted review
Reply from HIES
Good morning, Dave. Thank you for leaving a positive review. We’re thrilled to hear that your experience with your installer has been seamless. Kind regards, HIES.
We were very pleased with how the team…
We were very pleased with how the team worked with a professional attitude. The before and after service was excellent, highly recommend there work to anyone.
June 6, 2026
Unprompted review
Reply from HIES
Good morning, Gareth. We’re pleased to hear that you would highly recommend your installer. Thank you for taking the time to leave a review. Kind regards, HIES.
A good team turned up with a great team…
A good team turned up with a great team leader.
He made sure everything went smoothly.very satisfied
May 18, 2026
Unprompted review
Reply from HIES
Good morning, Stephen. Thank you for taking the time to leave a review. We’re delighted to hear that everything went smoothly. Kind regards, HIES.
Very helpful and easy to deal with
Very helpful and easy to deal with. Would fully recommend
June 4, 2026
Unprompted review
Reply from HIES
Hi there, John. We’re pleased to hear that your installers were very helpful and easy to deal with. Thank you for taking the time to leave a review. Kind regards, HIES.
Reply from HIES
Good morning, Paul. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
This company give you piece of mind
This company give you piece of mind. They are very professional and experienced and support you through the installation of your equipment and beyond.
July 3, 2026
Unprompted review
Reply from HIES
Good morning, David. Thank you for your review. We’re delighted to hear that we’ve provided you with peace of mind. Kind regards, HIES.
Excellent customer care and great…
Excellent customer care and great workmanship. The solar panels were great quality as well. I would recommend.
June 12, 2026
Unprompted review
Reply from HIES
Good morning, Terence. We’re pleased to hear that your installers demonstrated great workmanship. Thank you for taking the time to leave a review. Kind regards, HIES.
Excellent Service
A great company to deal with. From the initial appointment to the final installation, they have done everything possible to make it a smooth experience. I would definitely recommend Home Comfort Enterprises to anyone considering having solar installed.
June 8, 2026
Unprompted review
Reply from HIES
Hi there. Thank you for your positive feedback. We’re delighted to hear that you received excellent service from your installer. Kind regards, HIES.
Well co-ordinated and professionally…
Well co-ordinated and professionally installed. Looks great on a slate roof !
June 30, 2026
Unprompted review
Reply from HIES
Hi there, Richard. We’re thrilled to hear that your installers were well coordinated and professional. Thank you for leaving such a positive review. Kind regards, HIES.
HIES have kept in contact to tell us…
HIES have kept in contact to tell us know about the service they provide. This gives us confidence that we have some back up should things go wrong.
July 6, 2026
Unprompted review
Reply from HIES
Good morning. We’re delighted to hear that you have confidence in HIES. Thank you for taking the time to leave a review. Kind regards, HIES.
Nice to know we're in safe hands.
Nice to know we're in safe hands and that they are independent of Octopus themselves.
July 6, 2026
Unprompted review
Reply from HIES
Hi there, Colin. Thank you for taking the time to leave a 5-star review. We’re delighted to hear about your positive experience with Octopus. Kind regards, HIES.
Octopus Energy Team where excellent…
Octopus Energy Team where excellent every step of the way,electrician and solar panels installation guys where so lovely and explained everything
June 4, 2026
Unprompted review
Reply from HIES
Good morning, Gary. Thank you for leaving a review. We’re thrilled to hear that Octopus was excellent every step of the way during your installation. Kind regards, HIES.
Good installation the team were onsite…
Good installation the team were onsite promptly and were friendly and professional
June 5, 2026
Unprompted review
Reply from HIES
Good morning, Paul. We’re delighted to hear that your installers were friendly and professional. Thank you for taking the time to leave us a review. Kind regards, HIES.
Excellent treatment from Solar Armour
Excellent treatment from Solar Armour, thoroughly recommended as kept me informed all the way from start to finish, with any problems sorted out immediately.
High recommended.
June 3, 2026
Unprompted review
Reply from HIES
Good morning, Colin. We are pleased to hear about your positive experience with Solar Armour. Thank you for taking the time to leave a review. Kind regards, HIES.
Great design by Tony Chatwin and…
Great design by Tony Chatwin and specification of installation equipment.
Installation team left a mess in 1 room and left some tools behind. We had to clear this up, but our follow up with Energywin was thorough and done to our satisfaction.
June 3, 2026
Unprompted review
Reply from HIES
Good morning, Paul. Thank you for taking the time to leave a review. We are delighted to hear that the installation was completed to your satisfaction. Kind regards, HIES.
Good company kept in touch till I was happy
Very professional kept on top of installation top notch
July 5, 2026
Unprompted review
Reply from HIES
Hi there, Renee. We are pleased to hear that your installers have been professional. Thank you for your positive feedback. Kind regards, HIES.
A first class team.
All the personnel I dealt with were knowledgeable, communicative and took time to answer questions, a good job by all.
June 19, 2026
Unprompted review
Reply from HIES
Good morning, Terence. Thank you for taking the time to leave a review. We are thrilled to hear that your installers did a great job. Kind regards, HIES.
HEIS scheme gave me full confidence in…
HEIS scheme gave me full confidence in going ahead with my ASHP order and piece of mind during the installation.
May 28, 2026
Unprompted review
Reply from HIES
Good morning, Alan. Thank you for taking the time to leave a review. We are delighted to hear that HIES gave you peace of mind throughout your installation. Kind regards, HIES.
Isntalation perfect/Scafolding dismantling nightmare!!!
Isntalation perfect. scafolding nightmare.... we require an inspectioin, broken tiles on dismanteling as they have admitted.. nearly five weeks to bring scafolding down. This is unaceptable and damage in process. please redress..
June 26, 2026
Unprompted review
Reply from HIES
Good morning, Alan. Thank you for your feedback. We are sorry to hear about your experience with the scaffolding. We kindly ask that you contact our Customer Service team on info@hiesscheme.org.uk or 0344 324 5242, who will be happy to assist you further. Kind regards, HIES.
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