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HiFi Klubben Suomi Reviews 50

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TrustScore 4 out of 5

4.2

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Valmistaudu - Euroopan suurin HiFi-ketju on saapunut Suomeen! Aloitimme Tanskassa vuonna 1980 selkeällä tavoitteella: tuoda upea ääni kaikkien ulottuville. 95 myymälämme Ruotsissa, Norjassa, Tanskassa, Saksassa ja Hollannissa lisäksi avaamme nyt 6 uutta myymälää Suomessa.

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4.2

Great

TrustScore 4 out of 5

50 reviews

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Replied to 33% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Really bad service, for whatever reason

Order was supposed to take 3-5 days to deliver, but was stuck in 'Received' for 3 weeks. I asked for clarification after the first week, but no response was given. I asked for the order to be cancelled on the third week, but no response was given to that email for several days either. After emailing them a third time, they finally cancelled the order. Bizarre place!

March 28, 2025
Unprompted review
HiFi Klubben Suomi logo

Reply from HiFi Klubben Suomi

Hi Joshua,

Thank you for your review. I’ve looked into your case, and it’s clear that several things have unfortunately fallen through the cracks – and that’s not how it should be. I completely understand why your experience hasn’t been a positive one.

We truly value your trust, and I hope we’ll have the chance to earn it back. I’ll be reaching out to you directly via email to offer compensation for the inconvenience, as this situation has not lived up to our own standards.

Everyone makes mistakes – even us – but we’re committed to making things right.

Best regards,
Jonathan
HiFi Klubben Customer Service

Rated 2 out of 5 stars

Poor customs service

Poor customs service. First, the delivery time was much more than the website showed when I ordered it. It was expected 3-5 working days and then became 10+. Second, when asking for stuff via mail, the mail was throwing the delivery problem to the delivery company; there was no tracking number sent to mail or SMS, and the website only showed the product order was received. The attitude and service from mail response was not good, especially considering the value of the product.

April 7, 2025
Unprompted review
HiFi Klubben Suomi logo

Reply from HiFi Klubben Suomi

Hey Sean!

Thanks for your honest feedback – and I'm really sorry for the experience you’ve had. The delay, missing tracking info, and how your email was handled aren’t up to our standards, and I completely understand your frustration.

While some parts of the delivery process are out of our hands once the package leaves us, that’s not to shift the blame. We know you’re shopping with us – not the delivery company – and unfortunately, that can sometimes lead to disappointing experiences.

I can not find your order or conversation with us based on your Trustpilot nickname, but please reach out to our customer service again and mention that you have been instructed to do so by Jonathan via trustpilot. I would really like a chance to make this right with you.

Best of wishes
Jonathan
HiFi Klubben Customer Service

Rated 5 out of 5 stars

Great service

They responded quickly and were super friendly! They did an amazing job explaining everything. I would shop here again.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect experience

Easy purchase. Shipping was fast and transparent. The speakers I bought were exactly what I ordered at an excellent price. Will definitely use them again in future.

December 17, 2024
Unprompted review
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