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Rated 5 out of 5 stars

I had a truly excellent experience purchasing from Donkeye. From the very beginning, their communication was fast, clear, and professional. They responded to all of my questions quickly and pa... See more

Company replied

Rated 5 out of 5 stars

I was a little nervous ordering from overseas, as I could easily be scammed and have no recourse, but Hiframe maintained good communication and my frames showed up with zero issue AND a way better pri... See more

Company replied

Rated 4 out of 5 stars

This time I had to wait the oder because the frame was made in the factory. But I was informed and I ecept the waitig time. But I was already paid the frame and I didn't know then the waiting time... See more

Company replied

Rated 5 out of 5 stars

I was in search of very specific style of frames to replace a broken pair I had purchased years ago in the United States. I was unable to find them here in the US, but I finally found them here at Hi... See more

Company details

  1. Fashion Accessories Store
  2. Contact Lenses Supplier
  3. Optician
  4. Sunglasses Store

Written by the company

We’ve updated our domain! hiframe.it is now donkeye.com, but we’re still the same company, with the same team and commitment to quality. The new name reflects our growth and evolution, while our values and customer focus remain unchanged. Abbiamo aggiornato il nostro dominio! Da hiframe.it siamo diventati donkeye.com, mantenendo la stessa azienda, lo stesso team e la stessa qualità di servizio. Il cambio di nome riflette il nostro percorso di crescita, ma i nostri valori e l’impegno verso i clienti restano invariati.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

65 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

I had a truly excellent experience…

I had a truly excellent experience purchasing from Donkeye. From the very beginning, their communication was fast, clear, and professional. They responded to all of my questions quickly and patiently, which made me feel confident and completely safe about placing my order.

They confirmed that the product was in stock and shipped it immediately after a quality check. The delivery with DHL Express was extremely fast, and the package arrived sooner than expected. Everything was carefully packed and exactly as described – 100% original and in perfect condition.

It is not always easy to find a trustworthy seller when purchasing high-value tech products, but Donkeye proved to be reliable, efficient, and professional. I truly felt secure throughout the entire process.

I highly recommend this store to anyone looking for a safe and smooth shopping experience.

Thank you again for the excellent service!

February 25, 2026
Unprompted review
Donkeye.com logo

Reply from Donkeye.com

Dear Erika,
Thank you very much for your lovely review. We try and give our online customers the same care and attention we give to our clients when they come into our shop. We are happy to know that your are satisfied with your purchase and we look forward to having you soon again!
Alberto & Donkeye Team

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Rated 5 out of 5 stars

Perfect

Perfect. Gentle contact. Super fast in ordering from Götti and 1-day transeuropean Delivery! Was faster than intragerman service. Will Order there from now on!

August 1, 2025
Unprompted review
Donkeye.com logo

Reply from Donkeye.com

Dear Benjamin,
we are pleased to hear that you are satisfied with the experience. Hope you enjoy your new frame and look forward to seeing you again on our website!
Alberto & Hiframe Team

Rated 4 out of 5 stars

This time I had to wait the oder…

This time I had to wait the oder because the frame was made in the factory. But I was informed and I ecept the waitig time. But I was already paid the frame and I didn't know then the waiting time.
The srews of the frame have to set harder on place time to time, but it's easy.
The look of the frame is great.

May 6, 2025
Unprompted review
Donkeye.com logo

Reply from Donkeye.com

Hi Pirjo
Thank you for your kind feedback. I am sorry you had to wait a bit, but I hope it was worth it :).
Following the January update 7.2, the availability of the frame can be checked on the product page, just below the price.
Enjoy your new glasses!
Alberto & Hiframe Team

Rated 5 out of 5 stars

I was a little nervous at first..

I was a little nervous ordering from overseas, as I could easily be scammed and have no recourse, but Hiframe maintained good communication and my frames showed up with zero issue AND a way better price than I could find in the states for the same frame... will definitely order again!!

May 8, 2025
Unprompted review
Donkeye.com logo

Reply from Donkeye.com

Hi Joey,
Thank you for your trust. I am glad that we have met your expectations and I look forward to hearing from you again.
Enjoy your glasses and have a great day!
Alberto & Hiframe Team

Rated 5 out of 5 stars

Excellent service

For a second time, absolute best. Fair prices, excellent service, firm and secure packaging, fast shipping.
Thanks again.

February 25, 2025
Donkeye.com logo

Reply from Donkeye.com

Dear Boris,
Thank you for having chosen our service again. It is such a pleasure to meet our clients expectations :)
Have a great day!
Alberto & Hiframe Team

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Rated 5 out of 5 stars

Great overall experience

I'm glad I found this site. What a great selection of frames at terrific prices. I found a Vinylize Ras frame to replace the frames I recently lost. This is the only place I could find the frames. Also, International shipping was super fast. Thanks for a wonderful experience.

January 25, 2025
Unprompted review
Donkeye.com logo

Reply from Donkeye.com

Dear Ron,
we are so pleased to have been able to meet your request and expectations. Thank you for your lovely message. We aim and continue to do our best for our customers!
Alberto & Hiframe Team

Rated 5 out of 5 stars

Fast & Efficient

January 27, 2025
Donkeye.com logo

Reply from Donkeye.com

Hi George,
glad it reached you in no time. Enjoy your new frame! :)
Alberto & Hiframe Team

Rated 5 out of 5 stars

Great experience with these guys

Great experience with these guys! Surprisingly fast shipping, effortless experience.

December 20, 2024
Unprompted review
Donkeye.com logo

Reply from Donkeye.com

Thank you Aaron!
It's been a pleasure to assist you. Enjoy your Sabine be frame!
Alberto & Hiframe Team

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Rated 5 out of 5 stars

Thank you for perfect performance.

Thank you for perfect performance.
Super quick delivered, great packaging, simple trade procedure. I would buy anytime again at Hiframe.

December 20, 2024
Donkeye.com logo

Reply from Donkeye.com

Dear Sabine,
Thank you for your very much appreciated review. We look forward to having you again soon as our trusted customer.
Enjoy your new beautiful glasses and have a great day!
Alberto & Hiframe Team

Rated 5 out of 5 stars

Preciosa

Best Service, Best Quality-Fast Shipping

November 28, 2024
Donkeye.com logo

Reply from Donkeye.com

Thank you Tommy! Always trying our best for your satisfaction.
Happy New Year
Alberto & Hiframe Team

Rated 5 out of 5 stars

I have purchased more than a few frames…

I have purchased more than a few frames from Stylottica, Some they ordered because they did not carry the ones I wanted! And they did at a reasonable price and shipping! They care about their service and your experience with them! Thanks, for being there!

October 25, 2024
Rated 5 out of 5 stars

Best price

Best price, super fast shipping, great quality!👍🏻

September 3, 2024
Donkeye.com logo

Reply from Donkeye.com

Dear Lars,
great to hear you are happy with your purchasing experience!
Have a lovely day.
Alberto & Hiframe Team

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Rated 5 out of 5 stars

Excellente service

Excellente service, I am very happy with my purchase.

August 28, 2024
Donkeye.com logo

Reply from Donkeye.com

Dear Rene,
thank you for ordering with us and make the most of your TAVAT frame!!
Alberto & Hiframe Team

Rated 5 out of 5 stars

A go-to souce for Italian eyewear.

Prices were great, but more importantly the customer service was fantastic. Alberto answered all my questions promptly and was able to source a TAVAT frame I've been trying to find for a while.

Thank you!

August 5, 2024
Donkeye.com logo

Reply from Donkeye.com

Thank you Andrew. I am very pleased you are happy with your purchase. Enjoy your TAVAT frame :)
Alberto & Hiframe Team

Rated 5 out of 5 stars

Great service!

Great service!

August 5, 2024
Donkeye.com logo

Reply from Donkeye.com

Hi Carol,
Thank you for ordering with us again. It's a pleasure to meet your expectations.

Alberto & Hiframe Team

Rated 5 out of 5 stars

Best place to purchase your Sabine Be…

Best place to purchase your Sabine Be frames

July 17, 2024
Donkeye.com logo

Reply from Donkeye.com

Dear Martin,
Thank you once again for your order. It is such a pleasure to meet your expectations! We are glad you are enjoying your Sabine Be frames!!
Happy holidays.

Alberto & Hiframe Team

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Rated 5 out of 5 stars

Very Pleased Customer in The United States

I am based in the United States and placed an order for a pair of Sabine Be eyeglass frames back on June 14, 2024.

Alberto was the person I worked with for my order.

The online purchase process was very easy and the support provided to me by Alberto was exceptional, both in timeliness of response and clarity of his communications.

The shipment of my frames occurred very quickly and exceeded my expectations.

As a result of this transaction I have bookmarked HiFrame by Ottica Soprana E Marcato SNC as a favorite for future purchases of eyeglass frames.

June 14, 2024
Unprompted review
Donkeye.com logo

Reply from Donkeye.com

Hi Bill,
It's a pleasure to provide a good service to our customers and to make them happy with their purchase. Trying and meeting your requests as quickly and smoothly as possible is our goal. Look forward to hearing from you again soon :)
Have a great day!
Alberto & Hiframe Team

Rated 5 out of 5 stars

Frame selection and Service - A+++

Great frame selection; excellent discounts; fast shipping; exceptional packaging. Timely communication. The best place to buy eyeglasses frames on the Internet! I have purchased 4 frames from them so far.

July 17, 2024
Donkeye.com logo

Reply from Donkeye.com

Dear Richard,
Thank you so much for your kind words. It's been great to see your orders coming through and to know that you are so pleased about the service rendered!
Have a lovely weekend!
Alberto & Hiframe Team

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