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Rated 5 out of 5 stars

I had a truly excellent experience purchasing from Donkeye. From the very beginning, their communication was fast, clear, and professional. They responded to all of my questions quickly and pa... See more

Company replied

Rated 5 out of 5 stars

I was a little nervous ordering from overseas, as I could easily be scammed and have no recourse, but Hiframe maintained good communication and my frames showed up with zero issue AND a way better pri... See more

Company replied

Rated 4 out of 5 stars

This time I had to wait the oder because the frame was made in the factory. But I was informed and I ecept the waitig time. But I was already paid the frame and I didn't know then the waiting time... See more

Company replied

Rated 5 out of 5 stars

I was in search of very specific style of frames to replace a broken pair I had purchased years ago in the United States. I was unable to find them here in the US, but I finally found them here at Hi... See more

Company details

  1. Fashion Accessories Store
  2. Contact Lenses Supplier
  3. Optician
  4. Sunglasses Store

Written by the company

We’ve updated our domain! hiframe.it is now donkeye.com, but we’re still the same company, with the same team and commitment to quality. The new name reflects our growth and evolution, while our values and customer focus remain unchanged. Abbiamo aggiornato il nostro dominio! Da hiframe.it siamo diventati donkeye.com, mantenendo la stessa azienda, lo stesso team e la stessa qualità di servizio. Il cambio di nome riflette il nostro percorso di crescita, ma i nostri valori e l’impegno verso i clienti restano invariati.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

65 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Online shopping experience

Online shopping experience: Personal, dedicated treatment, with high attention to detail, quick response in order changes and shipping. My experience buying three glasses and returning one of them from Stockholm has been very pleasant, close, efficient and professional. The dialogue with Alberto, the person who assisted me, was fluid, constant, decisive and kind. It is a pleasure to buy online feeling closeness and attention.

July 4, 2024
Unprompted review
Donkeye.com logo

Reply from Donkeye.com

Hi Manuel,
thank you for your amazing feedback. It's such a pleasure to know that our customers feel supported, advised and looked after.
Take care,
Alberto & Hiframe Team

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Rated 5 out of 5 stars

Love my new Blake frames!

Love my new Blake frames!! And the customer service I received was simply the best! Thank you so much!

March 31, 2024
Unprompted review
Donkeye.com logo

Reply from Donkeye.com

Dear Terri,
thank you and enjoy your beautiful frames!
Best,
Alberto & Hiframe Team

Rated 5 out of 5 stars

Great experience

Purchased glasses from a specific brand. The product looks identic as online. Very fast delivery to the Netherlands, with top notch packaging. Highly recommend!

March 29, 2024
Unprompted review
Donkeye.com logo

Reply from Donkeye.com

Dear Kid,
We are happy to hear that you are satisfied with your purchase :) and we are always here to help if needed.
Have a great day!
Alberto and Hiframe Team

Rated 5 out of 5 stars

Absolutely perfect

An extraordinary recommendation from a colleague brought me to your product. Ordering glasses/frames is definitely not easy, but in this case, everything is just perfect. Website, selection, ordering process, payment, communication, delivery and product - absolutely perfect!!
Thank you very much and I will definitely recommend your products
Happy New Year
Mathias

December 30, 2023
Unprompted review
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Rated 5 out of 5 stars

Great product and service from HiFrame

As a U.S. resident I was hesitant to order expensive new glasses from an overseas business. When I expressed that concern, Alberto’s timely and helpful communications made it clear that HiFrame is a professional company. The glasses arrived sooner than expected and were exactly as described. Highly recommended vendor.

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

the Hiframe team is soooooo good! thank you so much!!

the Hiframe team is soooooo good!! I ordered this product from Korea for the first time. at first, I was anxious somehow. so I called to Italy from Korea to check whether my order was submitted well or not. after a short call, I got a prompt response with the order status that made me so ease.

and the delivery was so fast sure with DHL, which is little bit expensive. but for such quick delivery time, it is valuable to pay!

and my loving person got this present within a week after the purchase, he was so happy to receive with precious package having lovely details.

thank you so much for your team support and a gorgeous product!!

I would upload product photos but this site is not provide such option to do it! the package itself makes people even more happy!!!

wish you a great day!!!
lots of love xxxxx from Korea

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

A+++ to Hiframe Service

Hiframe shipped these frames super quick to USA in nice lovely packaging. I've had these frames before and had difficulty sourcing at a reasonable price stateside.

From an eyeglass design perspective, I love this style so much, I also have the inverse version of these frames too.

March 10, 2023
Unprompted review
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Rated 5 out of 5 stars

Awesome company

Awesome company. I have placed two orders through this company and each time it was a great experience. Great prices and customer service. I was assisted in finding a frame that was hard to find, and the shipping was very fast as well. I will shop here again!

December 9, 2022
Unprompted review
Rated 5 out of 5 stars

I'm happy to find this shop

I'm happy to find this shop. High end glasses at a lower price than anywhere else with great customer service. You will never regret. Whenever I need new glasses, I will come back to this shop.

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

I was in search of very specific style…

I was in search of very specific style of frames to replace a broken pair I had purchased years ago in the United States. I was unable to find them here in the US, but I finally found them here at Hiframe in Italy. International payment and shipping on Hiframe's website was incredibly easy and the shipment arrived before expected. Thank you, Hiframe, for the excellent customer interface and stylish eyewear!

July 12, 2022
Unprompted review
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