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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, noting improvements in skin hydration, softness, and overall appearance. Many appreciate the luxurious feel of the products and the positive impact they have on their skin, even during challenging times like cancer treatment. The service is also frequently highlighted as excellent, with many consumers appreciating the prompt and helpful responses from the company. However, some customers experienced issues with certain products, such as eye creams containing fragrance causing irritation or face creams leading to dryness. A few reviewers also reported receiving faulty batches of products or encountering difficulties with customer service when trying to resolve these issues.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the products,... See more

Quality

People report positive experiences with quality, praising the products for making their skin feel hydrated,... See more

Service

Users describe positive interactions with service. Many customers praise the prompt and personal service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the company difficult to review because my experience was mixed. I took advantage of an offer on skincare. The products arrived on time. I found them to be ok, but not necessarily markedly bet... See more

Rated 4 out of 5 stars

I love the night elixir and imperial moisturiser - they're really great quality moisturisers for older skin. The eye cream rather unwisely contains fragrance and caused severe irritation... See more

Rated 5 out of 5 stars

I LOVE these products! I am currently undergoing immunotherapy & chemotherapy for breast cancer & needed something special for my skin which was crying out for nourishment. I’m so glad that I fo... See more

Rated 5 out of 5 stars

Skin feels amazing after a couple of weeks using Highborn products. Has definitely made a difference during my cancer medication treatment which takes a toll on skin and hair. The shampoo and conditio... See more


Company details

  1. Beauty Product Supplier

Written by the company

HighBorn is for discerning women who want to empower and release their own natural beauty with an honest, natural and realistic approach. No matter what you're facing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Prompt delivery of an excellent product

Prompt delivery of an excellent product. I have bought from Highborn 3 times now. I return because I love the cts and appreciate the ethics of the company

May 9, 2023
Unprompted review
highbornlondon logo

Reply from highbornlondon

Thank you so much for your custom and taking time to write. Really appreciated. Very best wishes, Tracey 🤗

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Rated 5 out of 5 stars

Highborn products are beyond amazing

Highborn products are beyond amazing. My skin feels incredible and the serums are a must.
Although you may find these products expensive, you only need a small amount so last a long time.
Highly recommend Highborn

May 14, 2023
Unprompted review
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Reply from highbornlondon

Thank you Jackie! Really kind of you to take time to write here and so pleased you're pleased. Tracey 🥰

Rated 5 out of 5 stars

Quick delivery and excellent service…

Quick delivery and excellent service and product. Look no further for wonderful skincare from a caring company

May 4, 2023
Unprompted review
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Reply from highbornlondon

Thank you so much for taking time to write and for your most appreciated custom Linda. Hope you had a locely bank holiday weekend. Very best wishes, Tracey

Rated 5 out of 5 stars

Excellent communication

Excellent communication, product delivered as stated , delighted cheers

May 3, 2023
Unprompted review
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Reply from highbornlondon

So pleased you're pleased Myra, really appreciate your custom. Best wishes, Tracey

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Rated 1 out of 5 stars

Not good enough customer service

Brought tinted moisturiser on subscribe without realising, contacted highborn who said they would refund within 5-7 days, two and a half weeks later and a number of emails chasing them... nothing. In the end I had to contact PayPal to get my money back... Disappointing Highborn.

April 10, 2023
Unprompted review
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Reply from highbornlondon

Very sorry to hear this but extremely glad you let me know. Let's get this fixed and leave you with a big smile immediately. As you say our refunds are always processed quickly so something has clearly gone wrong here and I will find out what and make sure it doesn't happen again. Could I ask you to please contact me at help@highbornlondon.com with subject FAO: Tracey (as I can't see your contact details here) so I can see what's happened and make this up to you so you are left with at least a smile. Very best wishes, Tracey

Rated 5 out of 5 stars

Absolutely love High Born London it’s…

Absolutely love High Born London it’s become my new skin care and highly recommend it I’ve tried all the top brands and didn’t really get results Now it hasn’t made me 10 yrs younger I wish but my skin is glowing and I look more refreshed a big Thankyou High Born

February 3, 2023
Unprompted review
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Reply from highbornlondon

🥰 Thank you Alex so much for your custom and very kind words. So pleased you're pleased. Very best wishes, Tracey

Rated 5 out of 5 stars

Good customer service and products…

Good customer service and products arrived within a few days. I love using the facial serums and creams. They make my face feel so silky smooth and are definitely helping with the fine lines and the dark circles under my eyes.

April 21, 2023
Unprompted review
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Reply from highbornlondon

So pleased you're please Susan. Thank you for your custom and taking time to write here. Sincerely appreciated. Very best wishes, Tracey

Rated 5 out of 5 stars

Products I've used have improved my skin and eye area

Products I've used from Highborn London have improved my skin and eye area so I would highly recommend them. You do not need to use a large amount so what you pay works out great value for money. Great company. Quick delivery

April 20, 2023
Unprompted review
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Reply from highbornlondon

Thank you Jane! Really appreciate yor custom and taking time to write. Very best wishes, Tracey

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Rated 5 out of 5 stars

Gentle on sensitive skin

I have sensitive skin and the face and eye creams are very good. I haven't tried all of the range yet.

April 22, 2023
Unprompted review
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Reply from highbornlondon

So pleased you're please, really appreciate your custom and taking time to write. Very best wishes, Tracey

Rated 5 out of 5 stars

Absolutely love these products

Absolutely love these products. This is my third cycle of ordering. I have also ordered the cute holiday set.
I use the cleanser, toner, serum, eye gel, moisturiser (day and night) and the lip balm.
What I love, is that it absorbs well, I have no spots or skin irritations which was common with other products.
My skin feels well cared for, this includes my neck and decoupage. The containers are recyclable which is also a bonus. Customer care is personalised and Highborn and its founder Tracey really care about my whole experience and offer me regular discounts. The products last longer than most so to me in difficult financial times they are affordable.

April 25, 2023
Unprompted review
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Reply from highbornlondon

Thank you Bev! Really cheered me up on 'one of those days!' ❤️. So pleased you're pleased. Have a lovely Wednesday. Very best wishes, Tracey (and yes, just in case you wondered it is really me 😊).

Rated 5 out of 5 stars

HIGHBORN love experience

My first purchase arrived. I had seen Tracey’s story on instagram. I love the HighBorn products and not just the product, I love Tracey’s intention and purpose. Helping other women.
I absolutely adore the Organic Age Defying Facial oil.
I am part of a coaching programme that inspires and helps over 100 women (to date) and growing. This weekend I will be sharing my HighBorn experience to date. It’s not just the results of the product it’s about the whole experience of self care, organic products and mostly the whole honest intention to help others.

March 26, 2023
Unprompted review
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Reply from highbornlondon

Lovely to hear from you Jacqui and thank you so much for your kind words and custom. So very much apprecited. I love the sound of your coaching program, what a wonderful mission. Sending all our love and bes wishes, Tracey

Rated 2 out of 5 stars

Overpriced for what it is and how it feels on my face

Overall my experience hasn’t been bad - o got the goods and they look great -expensive and I love glass packaging ..
however I did think the overal collection is waaaay overpriced for what they are .. yes it’s all good natural stuff but we now know science and just slapping on natural extracts of some plants won’t make much difference to actual wrinkles / skin texture etc so for what it is - it is overpriced .. good thing they offer huge discounts - but why price it so high that you have to offer huge discounts .. tell you what - if I bought it at given price and then saw discounts other clients are having - o would be very very annoyed ..
Products- so far tried 2 .. eye gel (. It sure if it does anything , what it actualy fees - like tingling and acidy sensation in my under eye area..?! Should I be alarmed and stop using it ? Probably ..
another one is tinted moisturiser - love the concept and colour and what it looks like , un fortunately I have to put a lot of normal moisturiser on my face before using this tinted moisturiser - because if I use it as moisturiser - it completely dries my skin and leaves weird residue on my face .. I tried primer under it - didn’t work , didn’t glide as expensive moisturiser would and should .. and in fact started to roll bits of my face in my hand.. eeek only when I tried using moisturiser - did it finally glided and settled on my face .. without looking like patchy dry mask .. not happy and would be furious if I paid the full price ! My skin is combination skin , I don’t get dry patches , just occasional dry feeling when I want a nice luxury feel of fluffy / gliding moisture cream .. so a bit disappointing but after paying the money I will use it with my moisturising cream ..

April 15, 2023
Unprompted review
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Reply from highbornlondon

Hi Daiva, lovely to hear from you and very sorry to hear we haven't got it perfect for you but very glad you let us know. Your feedback is extremely valued, will be added to our conistent improvement process and taken extremely serioulsy. I can't thank you enough for taking time to write. If you do need any help with the products that haven't been perfect for you please do contact Liz at info@highbornlondon.com and we'll make sure we leave you with a smile!

Thank you again and very best wishes, Tracey.

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Rated 3 out of 5 stars

The hype is not real

There is a lot of hype around this and it's an expensive thing to get drawn into but as I am always looking for something that will just feel nice and moisturise me properly, I went for it when it was heavily discounted. I'm in my late 40s with combination skin, getting more spots now than I did ever in my youth but very dry skin to the point I cannot wear foundation, concealer or tinted moisturiser without it peeling on my nose.
Now when things are heavily discounted, you know that they are overpriced to begin with.
The ads on instagram really irritate me apart from the really funny one that was taken from tiktok.
The ads the lady does about the serum being a little jar of sunshine are my most hated ones because the things she goes on about for the serum and the eye cream are contradictory and false. You can't stop bags, wrinkles and dark circles with eye cream, that's a fact. What you can do is moisturise the area to make it look a bit better, that's all you can do without surgery. But this lady is saying this moisturising eye cream is tightening up her skin (like it's a good thing) to make her eye area look better, not something that I would want as a plus, I don't want an eye cream to tighten my skin! Luckily she is completely lying and it is a lovely smelling moisturising eye cream. It doesn't work miracles, it just smells and feels lovely.
The serum is the same. It is a beautiful-smelling serum that goes on nicely. You have to follow with moisturiser after a few minutes as it isn't that moisturising (no serums are) but it does smell amazing. The two moisturisers that came in that pack (day cream and night cream) feel lovely going on but I felt dry about 10 minutes afterwards and found dry patches later on.
I would suggest a slightly cheaper alternative for moisturising creams and try superfacialist. Their night time retinol one is lovely.

April 10, 2023
Unprompted review
Rated 1 out of 5 stars

Wasted my money on false hope

I bought the Imperial Eye Gel after watching videos of how brilliantly it worked. I watched the video of how to apply it and unfortunately for me it didn’t do a single thing to change anything. I was incredibly disappointed with the product. I have given it plenty of chance to work as I religiously applied it every morning and night as suggested and now the product is finished. What I have noticed is that all of the videos of customers stating how wonderful it is already had no problems with dark circles etc. The female who is in the demonstration of how to apply is young!! I didn’t have circles under my eyes or wrinkles when I was that young. I have very few wrinkles now as I am a lot older. Sorry to say this product did not do a single thing for me. I wasted my money totally and therefore cannot recommend it

April 11, 2023
Unprompted review
highbornlondon logo

Reply from highbornlondon

Hi there, I'm so very sorry to hear this but very glad you let me know. Let's get this fixed. I can't see your name here so please contact Liz at info@highbornlondon.com so we can help and make sure we leave you with a smile! Very best wishes, Tracey

Rated 5 out of 5 stars

Returning goods (shame)

The returns policy was easy and quick. The goods I had bought were still under the published guarantee. It was just a shame the particular product didn’t suit my skin. I shall continue to use the cleanser, serum, eye cream, and moisturisers ( day and night), as these work really well.

April 4, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent product

Excellent product, fantastic customer service

March 29, 2023
Unprompted review
highbornlondon logo

Reply from highbornlondon

Thank you Eleanor. Really appreciate your custom and taking time to write. Very best wises, Tracey

Rated 5 out of 5 stars

Highborn- a great company to support.

Highborn orders arrive promptly and are beautifully packaged. I just bought their 3 lip glosses package. I love all 3 colours. They are really lovely to apply. I've been delighted with all the products I've bought. I also love the ethos behind this small, family run business. I received a card from the CEO thanking me for my purchases - how lovely is that?

March 25, 2023
Unprompted review
highbornlondon logo

Reply from highbornlondon

Hi Jane, lovely to hear from you, so pleased you're pleased and really appreciate you taking time to write. Glad you liked the card x. Best wishes, Tracey 😊

Rated 5 out of 5 stars

Lovely mascara

Lovely mascara, packaged beautifully. Communication excellent throughout too

March 23, 2023
Unprompted review
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Reply from highbornlondon

Thankyou Gabrielle, so pleased you're pleased. Very best wishes, Tracey

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