I found the company difficult to review because my experience was mixed. I took advantage of an offer on skincare. The products arrived on time. I found them to be ok, but not necessarily markedly bet... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
HighBorn is for discerning women who want to empower and release their own natural beauty with an honest, natural and realistic approach. No matter what you're facing.
Contact info
United Kingdom
- highbornlondon.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery of an excellent product
Prompt delivery of an excellent product. I have bought from Highborn 3 times now. I return because I love the cts and appreciate the ethics of the company

Reply from highbornlondon
Highborn products are beyond amazing
Highborn products are beyond amazing. My skin feels incredible and the serums are a must.
Although you may find these products expensive, you only need a small amount so last a long time.
Highly recommend Highborn

Reply from highbornlondon
Quick delivery and excellent service…
Quick delivery and excellent service and product. Look no further for wonderful skincare from a caring company

Reply from highbornlondon
Excellent communication
Excellent communication, product delivered as stated , delighted cheers

Reply from highbornlondon
Fantastic service from this wonderful…
Fantastic service from this wonderful company.
The products are excellent

Reply from highbornlondon
Not good enough customer service
Brought tinted moisturiser on subscribe without realising, contacted highborn who said they would refund within 5-7 days, two and a half weeks later and a number of emails chasing them... nothing. In the end I had to contact PayPal to get my money back... Disappointing Highborn.

Reply from highbornlondon
Absolutely love High Born London it’s…
Absolutely love High Born London it’s become my new skin care and highly recommend it I’ve tried all the top brands and didn’t really get results Now it hasn’t made me 10 yrs younger I wish but my skin is glowing and I look more refreshed a big Thankyou High Born

Reply from highbornlondon
Good customer service and products…
Good customer service and products arrived within a few days. I love using the facial serums and creams. They make my face feel so silky smooth and are definitely helping with the fine lines and the dark circles under my eyes.

Reply from highbornlondon
Products I've used have improved my skin and eye area
Products I've used from Highborn London have improved my skin and eye area so I would highly recommend them. You do not need to use a large amount so what you pay works out great value for money. Great company. Quick delivery

Reply from highbornlondon
Gentle on sensitive skin
I have sensitive skin and the face and eye creams are very good. I haven't tried all of the range yet.

Reply from highbornlondon
Absolutely love these products
Absolutely love these products. This is my third cycle of ordering. I have also ordered the cute holiday set.
I use the cleanser, toner, serum, eye gel, moisturiser (day and night) and the lip balm.
What I love, is that it absorbs well, I have no spots or skin irritations which was common with other products.
My skin feels well cared for, this includes my neck and decoupage. The containers are recyclable which is also a bonus. Customer care is personalised and Highborn and its founder Tracey really care about my whole experience and offer me regular discounts. The products last longer than most so to me in difficult financial times they are affordable.

Reply from highbornlondon
HIGHBORN love experience
My first purchase arrived. I had seen Tracey’s story on instagram. I love the HighBorn products and not just the product, I love Tracey’s intention and purpose. Helping other women.
I absolutely adore the Organic Age Defying Facial oil.
I am part of a coaching programme that inspires and helps over 100 women (to date) and growing. This weekend I will be sharing my HighBorn experience to date. It’s not just the results of the product it’s about the whole experience of self care, organic products and mostly the whole honest intention to help others.

Reply from highbornlondon
Overpriced for what it is and how it feels on my face
Overall my experience hasn’t been bad - o got the goods and they look great -expensive and I love glass packaging ..
however I did think the overal collection is waaaay overpriced for what they are .. yes it’s all good natural stuff but we now know science and just slapping on natural extracts of some plants won’t make much difference to actual wrinkles / skin texture etc so for what it is - it is overpriced .. good thing they offer huge discounts - but why price it so high that you have to offer huge discounts .. tell you what - if I bought it at given price and then saw discounts other clients are having - o would be very very annoyed ..
Products- so far tried 2 .. eye gel (. It sure if it does anything , what it actualy fees - like tingling and acidy sensation in my under eye area..?! Should I be alarmed and stop using it ? Probably ..
another one is tinted moisturiser - love the concept and colour and what it looks like , un fortunately I have to put a lot of normal moisturiser on my face before using this tinted moisturiser - because if I use it as moisturiser - it completely dries my skin and leaves weird residue on my face .. I tried primer under it - didn’t work , didn’t glide as expensive moisturiser would and should .. and in fact started to roll bits of my face in my hand.. eeek only when I tried using moisturiser - did it finally glided and settled on my face .. without looking like patchy dry mask .. not happy and would be furious if I paid the full price ! My skin is combination skin , I don’t get dry patches , just occasional dry feeling when I want a nice luxury feel of fluffy / gliding moisture cream .. so a bit disappointing but after paying the money I will use it with my moisturising cream ..

Reply from highbornlondon
The hype is not real
There is a lot of hype around this and it's an expensive thing to get drawn into but as I am always looking for something that will just feel nice and moisturise me properly, I went for it when it was heavily discounted. I'm in my late 40s with combination skin, getting more spots now than I did ever in my youth but very dry skin to the point I cannot wear foundation, concealer or tinted moisturiser without it peeling on my nose.
Now when things are heavily discounted, you know that they are overpriced to begin with.
The ads on instagram really irritate me apart from the really funny one that was taken from tiktok.
The ads the lady does about the serum being a little jar of sunshine are my most hated ones because the things she goes on about for the serum and the eye cream are contradictory and false. You can't stop bags, wrinkles and dark circles with eye cream, that's a fact. What you can do is moisturise the area to make it look a bit better, that's all you can do without surgery. But this lady is saying this moisturising eye cream is tightening up her skin (like it's a good thing) to make her eye area look better, not something that I would want as a plus, I don't want an eye cream to tighten my skin! Luckily she is completely lying and it is a lovely smelling moisturising eye cream. It doesn't work miracles, it just smells and feels lovely.
The serum is the same. It is a beautiful-smelling serum that goes on nicely. You have to follow with moisturiser after a few minutes as it isn't that moisturising (no serums are) but it does smell amazing. The two moisturisers that came in that pack (day cream and night cream) feel lovely going on but I felt dry about 10 minutes afterwards and found dry patches later on.
I would suggest a slightly cheaper alternative for moisturising creams and try superfacialist. Their night time retinol one is lovely.
Wasted my money on false hope
I bought the Imperial Eye Gel after watching videos of how brilliantly it worked. I watched the video of how to apply it and unfortunately for me it didn’t do a single thing to change anything. I was incredibly disappointed with the product. I have given it plenty of chance to work as I religiously applied it every morning and night as suggested and now the product is finished. What I have noticed is that all of the videos of customers stating how wonderful it is already had no problems with dark circles etc. The female who is in the demonstration of how to apply is young!! I didn’t have circles under my eyes or wrinkles when I was that young. I have very few wrinkles now as I am a lot older. Sorry to say this product did not do a single thing for me. I wasted my money totally and therefore cannot recommend it

Reply from highbornlondon
Excellent products and excellent…
Excellent products and excellent customer service.
Returning goods (shame)
The returns policy was easy and quick. The goods I had bought were still under the published guarantee. It was just a shame the particular product didn’t suit my skin. I shall continue to use the cleanser, serum, eye cream, and moisturisers ( day and night), as these work really well.

Reply from highbornlondon
Highborn- a great company to support.
Highborn orders arrive promptly and are beautifully packaged. I just bought their 3 lip glosses package. I love all 3 colours. They are really lovely to apply. I've been delighted with all the products I've bought. I also love the ethos behind this small, family run business. I received a card from the CEO thanking me for my purchases - how lovely is that?

Reply from highbornlondon
Lovely mascara
Lovely mascara, packaged beautifully. Communication excellent throughout too

Reply from highbornlondon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







