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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, noting improvements in skin hydration, softness, and overall appearance. Many appreciate the luxurious feel of the products and the positive impact they have on their skin, even during challenging times like cancer treatment. The service is also frequently highlighted as excellent, with many consumers appreciating the prompt and helpful responses from the company. However, some customers experienced issues with certain products, such as eye creams containing fragrance causing irritation or face creams leading to dryness. A few reviewers also reported receiving faulty batches of products or encountering difficulties with customer service when trying to resolve these issues.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the products,... See more

Quality

People report positive experiences with quality, praising the products for making their skin feel hydrated,... See more

Service

Users describe positive interactions with service. Many customers praise the prompt and personal service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the company difficult to review because my experience was mixed. I took advantage of an offer on skincare. The products arrived on time. I found them to be ok, but not necessarily markedly bet... See more

Rated 4 out of 5 stars

I love the night elixir and imperial moisturiser - they're really great quality moisturisers for older skin. The eye cream rather unwisely contains fragrance and caused severe irritation... See more

Rated 5 out of 5 stars

I LOVE these products! I am currently undergoing immunotherapy & chemotherapy for breast cancer & needed something special for my skin which was crying out for nourishment. I’m so glad that I fo... See more

Rated 5 out of 5 stars

Skin feels amazing after a couple of weeks using Highborn products. Has definitely made a difference during my cancer medication treatment which takes a toll on skin and hair. The shampoo and conditio... See more


Company details

  1. Beauty Product Supplier

Written by the company

HighBorn is for discerning women who want to empower and release their own natural beauty with an honest, natural and realistic approach. No matter what you're facing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

purchased the tinted moisturiser in…

I purchased the tinted moisturiser in medium as I've always used this colour before in other products and I would say my skintone is medium, but it was to light for me wich us a shame and I dont want to order the darker colour incase that is not suitable because its very pricey and I carnt take the risk.but overall its a very nice product and feels great on my skin.

July 19, 2023
Unprompted review
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Rated 5 out of 5 stars

I tried Highborn

I tried Highborn, because I saw a friend of my daughter was using it and there was a brilliant offer of 50% off on an intro pack, truthfully.
It arrived, beautifully packaged and the jars are glass and screw top.
I have been using the
Eye gel, serum, moisturiser and night elixir and…..there is a difference 🤗
The lines around my eyes and puffiness have gone! My skin tone is much better and tighter.
So, I have just ordered more serum and night elixir and had a lovely free gift of Lip Balm. The free gift and the initial offer are all full size. The lip balm is excellent, lines reduced and lipstick looks much smoother.
The products can be used sparingly… it goes a long way and I can feel a difference each time I use it.
I am honestly nobody’s fool and only ever give praise when I mean it.
Anyway, I will be ordering the trial packs for both of my daughters as a special treat and hope that they will enjoy using the products as much as I am.
It’s really lovely to know that as well as using this therapy and it is a therapy for me, it’s me time, I am also helping other women who may or might be experiencing some form of breast cancer.
Thankyou 💕

June 16, 2023
Unprompted review
Rated 1 out of 5 stars

Received my supposedly amazing serum!!

Received my supposedly amazing Bakuchiol Serum unfortunately the cap is so so tight I can’t remove it and neither can my strong sons. I contacted customer service who told me it should be snug but this is ridiculous she suggested forcing it off but that would waste product and she said she’d send the return address which she hasn’t—very disappointing all I can say is it would have been easier for them to just send another serum out and keep a customer happy I’m just wondering if they are all they’re hyped up to be anyway I’ll return it and see what happens and update date you but won’t be purchasing again and if that’s customer service very poor!!

July 10, 2023
Unprompted review
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Rated 5 out of 5 stars

We’ll done Highborn

Excellent products and excellent customer service, with a personal touch. What more is there to ask for.

July 1, 2023
Unprompted review
highbornlondon logo

Reply from highbornlondon

Thank you Millie, you've really cheered up my Monday! Very best wishes, Tracey :-)

Rated 5 out of 5 stars

Love the products

Third time of ordering love the product and when I had a query I received a reply super quick

June 23, 2023
Unprompted review
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Reply from highbornlondon

Thank you Paula! xxx

Rated 5 out of 5 stars

This is a small family run company…

This is a small family run company which provides not only top of the range products but also a personal.caring service. I have tried several products with which I am delighted. Some are really innovative such as the tinted moisturiser which is an excellent. easily applied and lasting foundation, moisturising and providing some U.V protection.

July 4, 2023
Unprompted review
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Reply from highbornlondon

So pleased you're pleased Alison (apologies is that's not your name, the name field isn't displaying quite correctly for me). Really apprecaite your custom and you taking time to write. Very best wishes, Tracey

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Rated 5 out of 5 stars

Tinted Moisturiser

Was a bit sceptical about buying tinted moisturiser online but I’m so glad I did!
Love this product and the medium is perfect for me . Would definitely recommend giving it a try , especially if you don’t want a heavy foundation in the warmer weather

June 23, 2023
Unprompted review
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Reply from highbornlondon

Thank you Debbie! Really appreciate your custom and kind words. Very best wishes, Tracey

Rated 5 out of 5 stars

Highborn products are top quality

Highborn products are top quality. I had been searching for a decent mascara and found it. I am now 60 and having had breast cancer 3x was grateful to find such wonderful products. Also purchased a foundation in warm beige. Lovely quality
I highly recommend Highborn products. A UK company also arrived within 2 days of placing the order.

June 1, 2023
Unprompted review
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Reply from highbornlondon

Wow Elaine, you are amazing! I'm so pleased you're well. Thank you for your kind words and sending all our love, Tracey

Rated 5 out of 5 stars

Everything about ordering from HighBorn…

Everything about ordering from HighBorn is wonderful!
Firstly, they definitely add a personal touch. Secondly, your products arrive promptly. But most importantly these products are simply divine. So natural that you can smell the delicious ingredients in them and know that they are healthy and good for your skin and hair.

June 7, 2023
Unprompted review
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Reply from highbornlondon

Thank you Noni! Really appreciate your custom and kind words. Very best wishes, Tracey

Rated 5 out of 5 stars

Beautiful products!

I absolutely love the Highborn range of products. I can’t get enough of them! I also love the entire story of how the company was started, and their customer service is amazing! I would highly recommend Highborn London.

June 2, 2023
Unprompted review
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Reply from highbornlondon

Thank you Stacey! 🥰 We love having you as a customer. Have an amazing
Monday, Tracey

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Rated 5 out of 5 stars

Wonderful!!

Everything about Highborn is superb. Always reluctant to try new products but oh goodness this is truly the best. I bought the tinted moisturiser first and then the night elixir. Both are amazing. So easy to use, skin feels smooth and def has a glow to it. The packaging is stylish and customer service is beyond excellent. Do not have any fear - Highborn is a brilliant business with exceptional products & having used many brands this is now ‘my’ brand.

May 19, 2023
Unprompted review
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Reply from highbornlondon

Thank you! Just seen your review on a typical Monday and it's really cheered me up! Thank you so much for your kind words 🥰. Very best wishes, Tracey

Rated 5 out of 5 stars

Beautiful

Just started using these face products and I have to say, after the first week of use I'm impressed. Website easy to use, delivery quick & well packed. The products are lovely, just as good as some more expensive brands. I brought the travel set to try the creams & a cleanser. I've already put my order in for the full set, which actually works out not bad value. So far very happy

June 7, 2023
Unprompted review
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Reply from highbornlondon

Thank you so much Helen. So pleased you're pleased. Really appreciate you taking time to write here and for youe sincerely appreciated custom. Very best wishes, Tracey 😊

Rated 5 out of 5 stars

Quality products

These are beautiful products. I have been using the eye gel, serum, day moisturiser and night elixir for several months now and have seen a definite improvement in the smoothness and texture of my skin. They sink in well and have a delightful perfume.
I also have a set of the small jars, which I have found very useful when away for a weekend or on holiday.

June 6, 2023
Unprompted review
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Reply from highbornlondon

Thank you so much Pam, really pleased you're pleased and sincerely appreciate you taking time to write here. Very best wishes, Tracey

Rated 5 out of 5 stars

Iv only been using Highborn for a…

Iv only been using Highborn for a couple of months, I ordered the four piece set, eye gel, day cream, night elixir and serum. I loved it so much that Iv ordered more products, décolleté cream, factor 25 tinted day cream, cleanser and toner. I’m blown away with how my 56 Yr old skin looks and feels. I have few feather lines but drooping is my problem. My skin now looks younger and radiant.
I would also like to add that being a cancer survivor too it means so so much more to me to get the word spread about the whole Highborn experience is! Truly love these products and the family story behind it! Thank you so much Highborn! X💞

June 5, 2023
Unprompted review
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Reply from highbornlondon

Makes all the work work worth it! Thank you so much Alison! And I'm so pleased you're a fello survivor!!! xxxx Sending all our love and thanks, Tracey xxx

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Rated 5 out of 5 stars

My first purchases are the make up…

My first purchases are the make up remover and tinted moisturiser. The first thing I noticed about both was the subtle but pleasant smell. I have never used tinted moisturiser before, and after using the same foundation for many years I was looking for something to suit my older skin, and was drawn to the reviews of Highborn. My skin feels lovely. The pot is huge so I may have to change my subscription as I know I won't need a new one every month! Lovely, natural but buildable coverage. I like quite heavy coverage and this is achievable with this product but minus the claggy build up. I only put a light dusting of bronzer on top and my skin looks really good. I will slowly replace my skin care products with Highborn as they run out.

June 2, 2023
Unprompted review
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Reply from highbornlondon

Thank you so much Sian for your custom and taking time to write here. Sincerely appreciated. Very best wishes, Tracey

Rated 5 out of 5 stars

My New Favourite Products

Lovely products, which my skin loves. Easy to navigate website & quick delivery. Thank you Highborn London from a very happy customer, I will definitely continue to use your serum and moisturisers, both night and day and tinted too.

June 2, 2023
Unprompted review
highbornlondon logo

Reply from highbornlondon

So pleased you're pleased Marian, really appreciate your custom. Very best wishes, Tracey

Rated 5 out of 5 stars

Brilliant

Order was sent out promptly
All the products I have tried have been lovely my skin looks and feels better
And customer service is excellent

May 17, 2023
Unprompted review
highbornlondon logo

Reply from highbornlondon

So pleased you're pleased Gill. Thank you sincerely for taking time to write here. Very best wishes, Tracey 😊

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