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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, noting improvements in skin hydration, softness, and overall appearance. Many appreciate the luxurious feel of the products and the positive impact they have on their skin, even during challenging times like cancer treatment. The service is also frequently highlighted as excellent, with many consumers appreciating the prompt and helpful responses from the company. However, some customers experienced issues with certain products, such as eye creams containing fragrance causing irritation or face creams leading to dryness. A few reviewers also reported receiving faulty batches of products or encountering difficulties with customer service when trying to resolve these issues.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the products,... See more

Quality

People report positive experiences with quality, praising the products for making their skin feel hydrated,... See more

Service

Users describe positive interactions with service. Many customers praise the prompt and personal service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I found the company difficult to review because my experience was mixed. I took advantage of an offer on skincare. The products arrived on time. I found them to be ok, but not necessarily markedly bet... See more

Rated 4 out of 5 stars

I love the night elixir and imperial moisturiser - they're really great quality moisturisers for older skin. The eye cream rather unwisely contains fragrance and caused severe irritation... See more

Rated 5 out of 5 stars

I LOVE these products! I am currently undergoing immunotherapy & chemotherapy for breast cancer & needed something special for my skin which was crying out for nourishment. I’m so glad that I fo... See more

Rated 5 out of 5 stars

Skin feels amazing after a couple of weeks using Highborn products. Has definitely made a difference during my cancer medication treatment which takes a toll on skin and hair. The shampoo and conditio... See more


Company details

  1. Beauty Product Supplier

Written by the company

HighBorn is for discerning women who want to empower and release their own natural beauty with an honest, natural and realistic approach. No matter what you're facing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

383 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great value introductory starter gifts

Great value starter gift sets that help to introduce you to Highborn London.
*Firstly a value price Imperial Eye gel
*Day and night 4 peice set (also including Moisture burst moisturiser).
*Recent repurchase of the above set including the Bakuchiol Youth Elixir.6/9/25
Easy online ordering with personised emails on receipt of order,also including regular updates on shipping .Great packaging on arrival.

September 6, 2025
Unprompted review
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Rated 4 out of 5 stars

Great products, marketing is a bit excessive

I love the night elixir and imperial moisturiser - they're really great quality moisturisers for older skin.

The eye cream rather unwisely contains fragrance and caused severe irritation but I emailed Highborn and they refunded me.
Skin around eyes is so sensitive - why not make this product without fragrance?

I'm really looking for a high quality day cream with SPF30 after my beloved Face Theory one has been put into unsuitable packaging. Sadly the Highborn one has some off-putting reviews so I haven't taken the risk of trying theirs yet. If it's as good as their day and night moisturisers that would be perfect!

Subscription system is very difficult to use.

The endless emails and marketing are a bit much. I received a "handwritten" note which I suspect is photocopied, and contains a spelling mistake, presumably to make it look more convincing. Why not divert all this marketing effort into improving products and subscription system?

Overall, still my favourite skin care company just for the 2 great moisturisers.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Happy to have found Highborn

Really like everything I have bought.
My skin looks fresher and more youthful than it has in years. The best skin care I have bought in a long time.
I am building up to having the compete day and night range, quick delivery and well packaged.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

I use Highborn all the time now

I use Highborn all the time now. Skin never better.
I'm 78,,so that's saying something when I've tried most of the best skills care you can buy. This is natural, that's the trick. Eye cream the Best...Night Elixir....I could go on. Very expensive for me. But my happiness is worth it!

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company, products are brilliant, I am 70 yrs old and my skin has never looked better. The service is personal and lovely. Cannot fault the company

August 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Skin feels amazing after a couple of…

Skin feels amazing after a couple of weeks using Highborn products. Has definitely made a difference during my cancer medication treatment which takes a toll on skin and hair. The shampoo and conditioner are both very good too leaving my hair more shiny, fuller, softer and more manageable.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Highborn is a successful swap for me

I wanted to change my beauty routine and decided to give the new smaller companies a go. Highborn is a success for me my skin feels softer looks brighter and healthier. Some creams don't seem to hydrate for long but with Highborn my skin feels good right to my next clean. I like the website, the stories and the guarantees but most of all the products (I've not used them all yet but I'm confident now to try). I will be using them again.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

What a treat 😍

Ordered easily,when I had a query it was answeared promptly
Very friendly and helpful nothing was too much trouble
The products were packed beautifully and I am enjoying using them,they feel quite luxurious,I feel like I'm being spoilt at every use

July 26, 2025
Unprompted review
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Rated 3 out of 5 stars

Products smell delicious but not sure…

Products smell delicious but not sure after more than a year how effective? Poor response to comments three times, got AI response! Not how a so called caring company should respond. I find the aggressive marketing is off putting, no sooner do I send an order than another offer comes in!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Have only ever had positive experience…

Have only ever had positive experience with Highborn London , so very surprised to read any negative reviews . As a family run , UK business that supports breast cancer research through their consistent donations , what to be so sceptical about . Yes , occasionally few glitches in supplies , as these are batch made , quality products but surely, anyone who has actually tried them , can’t be anything other than super pleased by the quality , feel and benefits . I don’t receive anything for saying this , I just love the company , the products , the tenacity and strength of their founder Tracey Broadway and their endeavours to give something back . Keep up the good work

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Highborn London are an excellent…

Highborn London are an excellent company, I had an issue with one of the jars & they replaced it straight away. The staff assisted me quickly & were professional. Their products are amazing & the best skincare there is.

May 15, 2025
Unprompted review
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Rated 5 out of 5 stars

My order arrived perfectly packaged and…

My order arrived perfectly packaged and beautifully presented. I’d seen advertised and thought I’d give a try as I’m a skincare junky. Very impressed by the set I received and have set up a subscription so I have a good idea if it working. Textures of all items are beautiful. Thank you.

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

Don't waste your money girls

Don't waste your money girls . They don't want to know either when your not happy with the product. It had made my skin so dry and awful. No difference to five pound drug store day and night cream. Shame really because I had high hopes because of the back story

April 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great skin care

Easy to order , quick delivery and parcel feels like it’s been packaged specially for me with care . Oh and lovely products my skin feels and looks great .

April 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Beautiful Products

I love all your products as they go a long way. My only regret is that I can’t afford to keep buying them so only treat myself now and again.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Easy to use site. Great products even for my ultrasensitive eyes. Smell very nice. Nice touch with packaging. Good value. Excellent experience

April 5, 2025
Unprompted review

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