High Dive Apparel Reviews 1,191

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 271 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including the fabric, print, and overall durability of items like hoodies and t-shirts. Many appreciate the unique and "dope" designs, finding them stylish and a good fit for their personal aesthetic. The clothing is often described as well-made, with some reviewers noting that items hold up perfectly even after numerous washes. However, some people were dissatisfied with the delivery service and response time, particularly during busy periods. Issues such as slow delivery, long wait times, and a lack of communication regarding order status were mentioned. A few customers also noted a decline in the quality of some specific items, describing them as thin or not meeting previous standards.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the high-quality apparel, unique... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express significant frustration with... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers received their orders on time,... See more

Response time

Users describe ambiguous interactions with response times. Many customers report significant delays in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Took quite a wile for my order to arrive. I understand with the busy period this was to be expected but I do feel communication could have been better regarding this as I had to chase a few times befo... See more

Company replied

Rated 4 out of 5 stars

Item is good and husband is happy but the delivery was very slow. Took over 3 weeks to arrive and communication was pretty poor. Such a shame really but think it was apparent the Black Friday sale ove... See more

Company replied

Rated 4 out of 5 stars

Great designs and lovely quality very happy folk on christmas day. Delivery did take a little while, but got an email explaining the situation and everything made it in time. When you consider it's a... See more

Rated 4 out of 5 stars

The only reason I have selected 4 stars is I find the delivery time really frustrating. I am Used to items being delivered in a day or a couple of days at most. I made my last order earlier this we... See more

Company replied


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Haven’t received my order

Haven’t received my order. There has been delays with tariffs. Still waiting.

August 30, 2025
Unprompted review
High Dive Apparel logo

Reply from High Dive Apparel

1 star for trump😩
I had this from our courier rep yesterday afternoon

Hi Both,

Please see the updated items – the date range on this is from 26/08 – 17/09 where we see most of the parcels affected by delays.

The main issues are stemming from LAX airport, which is unfortunately the largest gateway to America, we have now diverted all traffic away from LAX and sent traffic via ORD.

The current challenges we are facing with deliveries to the USA are as follows:

LAX Airport Congestion
• All traffic has now been diverted to ORD (Chicago O'Hare) to avoid LAX customs/LAZ gateway.
• This rerouting may cause delays in UPS final-mile delivery but will not get snarled up in the LAX backlog.

Customs Clearance Delays
• Increased parcel volumes requiring clearance due to policy changes under the new Trump directive.
• Slower processing times are impacting overall delivery speed.

Heightened Customs Scrutiny
• More frequent physical inspections.
• Longer hold times and potential reclassification or duty reassessments.

Unfortunately, these issues are outside our control as they are governed by external customs regulations and international trade policies.

We will continue to monitor developments closely and keep you informed of any changes. More items are trickling through daily, Ill check this again last thing tonight.

Best regards,
Iona

I appreciate its frustrating, its cost me a lot of money and time and work. Because one guy

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Rated 1 out of 5 stars

Disappointing

I was quite disappointed by the quality of the product. £50+ for a hoodie, it’s very thin and the stitching is actually very poor for the price. It took over 3 days for it to be shipped from them, and then 2 more to arrive after shipment, which is normal for the post office.

If you like the designs, then go for it. It’s clear that is most of the cost. If you’re thinking the higher price will give you a more premium product, you are better off spending your money elsewhere.

September 17, 2025
Unprompted review
High Dive Apparel logo

Reply from High Dive Apparel

Hey Rebecca
Genuinely sorry to hear you didn’t like the product. I have sent a info request so i can see exactly what item you ordered etc.
Our £50 hoods are probably the most commonly used hoodie in the world to be honest. A lot of people love them as you can wear and use for anything and long lasting and comfortable. We offer a more premium hoodie too which i believe is the nicest hoodie around and i live in mine😂
Please give me a email at jamie@highdiveapparel.com and i can potentially replace your hood with our truly premium one and hope you like that?😀
Thanks
Jamie

Rated 5 out of 5 stars

Awesome

Just all round great team and the products are off the charts from design to quality love love love high dive apparel xxx

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Jamie's show how to deal with customers

My original review, I was not happy with quality of t-shirt.

But I was impressed by Jamie's customer service and after sales. He reached out explained the reason and the fact they would be going back to there supplier. As good will gesture he came up with solution I did not expect.

I love the design and my faith on product has restored, but the service and attention to customers is thing that a lot of companies could learn from

I had a brought a jumper before and was really impressed with it.

Brought the t shirt as I love the design, but they have gone very cheap with what they use and t shirt is very thin. I have brought other t shirts from people like hobo Jack etc and quality is so much higher. If they brought better quality t shirt it would be really good. Just disappointed

September 12, 2025
Unprompted review
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Rated 1 out of 5 stars

Unresponsive

Unresponsive. I’ve now emailed 4 times trying to get a status update and only had one reply. I placed the order a month ago and it has yet to be shipped.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Unique Designs

I bought a t-shirt as a gift and the design is awesome. The quality feels great and the print looks exactly as expected. Really happy with the purchase!

August 11, 2025
Rated 5 out of 5 stars

I came across high dive through…

I came across high dive through Facebook and rather liked the designs. So I purchased a hoodie & T-shirt!! Absolutely loved them. got a bad luck T-shirt and hoodie. the design is perfect!! I washed them & ironed them and to surprised with the quality!! I purchased a further three hoodies & T-shirts !! I went to Leeds festival with the bad luck on and surprised that someone had filmed me a little bit tipsy eating bread sticks that has now had over a million views!! Jamie from high dive spotted this and sent me a message & the clip is on there website.

Still waiting for that T-shirt buddy? 🤘

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great designs, well made!

Very happy with the product, great quality and really nice to wear. I needed to contact High Dive about my order and they were responsive and very helpful.

Great designs, well made!

September 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Awesome designs

Awesome designs, great quality and they wash really well. My only complaint is that I wish there were more T shirts with a big print on the front, I would buy them all lol!

September 7, 2025
Unprompted review

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