HighDrive by Height for Hire Reviews 427

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, polite staff, frequently highlighting their efficiency and positive attitude. The user experience is often described as seamless and straightforward, from initial inquiries to the easy pickup and drop-off processes. Many consumers also commend the excellent condition and performance of the equipment, finding it perfect for their needs. However, some customers also noted occasional issues, such as machines breaking down or being delivered with minor damage. A few people mentioned communication challenges, including difficulties with virtual collection links or slow responses from customer service. Additionally, a small number of reviewers expressed dissatisfaction with the handling of breakdowns, reporting long wait times for replacements or unhelpful call center interactions.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the quick, efficient, and seamless... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and straightforward... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent condition and... See more

Based on these reviews

Rated 5 out of 5 stars

Initial experience from Emma G, Gary at Aberdeen was first class. Pick-up from local Tesco went OK apart from network glitches and soon on our way. Machine was excellent and performed well once on... See more

Company replied

Rated 5 out of 5 stars

We recently needed a 20-meter MEWP for motorway lighting work in Leeds and chose Height for Hire. The experience was exceptional! Stephanie Carter, the Sales Manager, was absolutely brilliant througho... See more

Company replied

Rated 5 out of 5 stars

First time using Height for Hire & what a great experience. Emma G answered the phone and was super helpful and polite. Pickup was super easy and the machine we hired was fantastic. If other compa... See more

Company replied

Rated 5 out of 5 stars

we found Height for hire on the internet and i cannot believe how simple and easy the process was ... Emma G was an absolute pleasure to deal with and give us all the info we needed to make this whol... See more

Company replied


Company details

  1. Plant and Machinery Hire

About HighDrive by Height for Hire

Written by the company

HighDrive by Height for Hire: Reaching Everywhere!

20m HighDrive cherrypickers are available to hire at over 300 locations across the UK, Scotland, England, Wales and Northern Ireland.

HighDrive by Height for Hire provides a local Click and Pick Up service for 20m truck-mounted cherrypickers so anyone, anywhere can work smarter and safer at height.

With a 20m HighDrive you have more control over your working day and can save on transport costs and labour. You can get more jobs done on the one hire and travel easily between different locations. This allows you to cover a larger geographical area and grow your business.

Our vehicles are used across many sectors, including Pest Control, and often used on jobs such as pigeon spiking, gull nursery clearance, installing netting, and other pest problems that occur at height.

We offer the following services:
• Safe working at height truck-mounted cherrypickers from 20m to 90m across all of the UK
• A click and pick up service for 20m HighDrives. These truck-mounted cherrypickers can be driven on a standard car licence and picked up from more than 300 locations across the UK.
• More locations across the UK coming on stream in the next few months
• For more extreme heights, we have Truck-mounted cherry pickers up to 90m which come as an operated service. Available all across the UK
• A dedicated Technical Support team, so we are with you every step of your hire.

Height for Hire is a family-owned access rental company with over 300 locations across four countries, started over 45 years ago and now into its second generation of leadership.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

427 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Height for Hire provided a really…

Height for Hire provided a really efficient overall service and Emma G’s customer service was excellent. I’ll definitely continue using them when needed.

April 17, 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Steven, thank you for your review. We look forward to working with you again soon!

Rated 5 out of 5 stars

Excellent experience

Excellent experience, from pick up to return. The van and cherry picker were in excellent condition and easy to operate. Full instructions given during 1-1 handover process.
Perfect for the job I needed to complete. Would highly recommend

April 7, 2026
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Reply from HighDrive by Height for Hire

Hi, thank you for taking the time to leave such a great review. We are delighted to hear that you had such a good experience with HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Always helpful

Always helpful. Prices are good, particularly if you hire for longer. Any issues are resolved quickly by a real person on the phone.

April 10, 2026
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Reply from HighDrive by Height for Hire

Hi Sue, thank you for your review. We are glad to hear that you enjoy using HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

10/10 to deal with

we found Height for hire on the internet and i cannot believe how simple and easy the process was ... Emma G was an absolute pleasure to deal with and give us all the info we needed to make this whole process painless, would highly recommend this company
Bryan ( JAC )

April 9, 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Bryan, thank you for your great review. We are glad to hear that you had such a good experience with HighDrive, and we look forward to working with you again soon.

Rated 4 out of 5 stars

Excellent machine

Excellent machine. Good price. As a first time hirer it was a little stressful picking up as there was nobody on site to assist. But got there in the end.

March 28, 2026
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Glen, thank you for your review. We are glad to hear that HighDrive helped you get the job done, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Hired to remove trees that needed…

Hired to remove trees that needed taking down in small sections due to power lines and fiber cables. Went like clockwork and really easy to use. Will be hiring again.

March 23, 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Greg, thank you for your review we are glad you enjoyed using HighDrive and it helped you get the job done!

Rated 5 out of 5 stars

Great service by Greeta

Great service by Greeta! Thank you

March 20, 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for your review. We look forward to working with you again soon.

Rated 5 out of 5 stars

I have hired the vehicle

I have hired the vehicle, my 1st time I used at the start obviously it was difficult , then I phoned the technical department more Thant 6 or 7 times and every time they assisted , job done returned the vehicle back , I will use them again definitely

March 30, 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for your review. We are delighted to hear that you had a good experience with HighDrive and we look forward to working with you again soon.

Rated 5 out of 5 stars

Easy to hire

Easy to hire, good tuition to work the controls
Nothing bad to say, only good. Certainly recommend the company.

April 1, 2026
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Reply from HighDrive by Height for Hire

Hi Terry. Thank you for your review. We are delighted to hear that you enjoyed using HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Fantastic service

Cant fault them everything from start to finish was straightforward, will definitely be using again, top quality equipment

March 31, 2026
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Reply from HighDrive by Height for Hire

Hi Tim, thank you for your review. We are delighted to hear that you enjoyed using HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Very straightforward process from…

Very straightforward process from booking, pick up procedure/return procedure. Machine very good condition. Staff at the Gateshead depot very helpful and pleasant

March 30, 2026
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Reply from HighDrive by Height for Hire

HI Martin, thank you for your review. We are delighted that you found HighDrive so easy to use, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Great company

Great company. Easy to hire. Fantastic machine that's so easy to operate. Very versatile.

March 30, 2026
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for your review. We are delighted you found the HighDrive so easy to use and versatile, and we look forward to helping you work safely on your next job.

Rated 5 out of 5 stars

Quick and easy with no issues from…

Quick and easy with no issues from start to finish. In particular Emma G was a great help. I won't be using anyone else going forward!

March 20, 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Charlie, thanks for leaving a great review. We are delighted that you had such a good experience with HighDrive, and we look forward to working with you again soon!

Rated 5 out of 5 stars

Very happy

From start to finish it was all very good Emma G was very helpful. Making sure everything went as it should then Ben who dropped it off again Very helpful. Show me how to use the machine successfully. Everything went great Would definitely hire again.

March 17, 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Mark, thanks for the great review. We are delighted to hear you enjoyed using HighDrive and we look forward to working with you again soon!

Rated 5 out of 5 stars

Hired a MultiTel HX200 20m Truck… Great Hire Experience with Outstanding Support from Emma G

I hired a MultiTel HX200 20m Truck Mount for a week from this company and had a great experience. Emma G was extremely helpful throughout the process. I had to change the hire date at the last minute, and she was very understanding and assisted in rearranging everything smoothly.

The hiring process itself was straightforward and easy. The technical support team was also very responsive and helpful during the operational period whenever I needed assistance.

Overall, a very positive experience and I would definitely recommend them.

March 6, 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Lalith, thank you for your great review. We are delighted that you had such a great experience with HighDrive and will pass your kind words on to Emma. We look forward to working with you again soon.

Rated 5 out of 5 stars

Was really fast

Was really fast, quick service to support our customer in the South West who had an issue with a brand new truck. Had to be repaired under warranty so our customer needed a fast solution to continue with his business.

March 9, 2026
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Greg, thank you for your review. We are delighted to hear that you had a good experience with HighDrive and we look forward to working with you again soon.

Rated 5 out of 5 stars

I spoke with Emma G over the telephone…

I spoke with Emma G over the telephone and Emma was extremely helpful, friendly and very efficient. My hire experience was seamless from my initial phone call, right through to dropping off the hire vehicle, once we had completed our project.

March 4, 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for your review. We are delighted to hear you enjoyed your hire with HighDrive, and we will pass your kind words along to Emma G!

Rated 5 out of 5 stars

Great service

Great service, easy to book. We had to change date due to high winds at short notice but no problem.

Hand over was easy with instructions online. Needed to call the tech support but talked us through to get working.

Becky was really helpful.

March 10, 2026
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for your review. We are delighted that you found HighDrive easy to use, and we look forward to working with you again soon.

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