HighDrive by Height for Hire Reviews 427

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, polite staff, frequently highlighting their efficiency and positive attitude. The user experience is often described as seamless and straightforward, from initial inquiries to the easy pickup and drop-off processes. Many consumers also commend the excellent condition and performance of the equipment, finding it perfect for their needs. However, some customers also noted occasional issues, such as machines breaking down or being delivered with minor damage. A few people mentioned communication challenges, including difficulties with virtual collection links or slow responses from customer service. Additionally, a small number of reviewers expressed dissatisfaction with the handling of breakdowns, reporting long wait times for replacements or unhelpful call center interactions.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the quick, efficient, and seamless... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and straightforward... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent condition and... See more

Based on these reviews

Rated 5 out of 5 stars

Initial experience from Emma G, Gary at Aberdeen was first class. Pick-up from local Tesco went OK apart from network glitches and soon on our way. Machine was excellent and performed well once on... See more

Company replied

Rated 5 out of 5 stars

We recently needed a 20-meter MEWP for motorway lighting work in Leeds and chose Height for Hire. The experience was exceptional! Stephanie Carter, the Sales Manager, was absolutely brilliant througho... See more

Company replied

Rated 5 out of 5 stars

First time using Height for Hire & what a great experience. Emma G answered the phone and was super helpful and polite. Pickup was super easy and the machine we hired was fantastic. If other compa... See more

Company replied

Rated 5 out of 5 stars

we found Height for hire on the internet and i cannot believe how simple and easy the process was ... Emma G was an absolute pleasure to deal with and give us all the info we needed to make this whol... See more

Company replied


Company details

  1. Plant and Machinery Hire

About HighDrive by Height for Hire

Written by the company

HighDrive by Height for Hire: Reaching Everywhere!

20m HighDrive cherrypickers are available to hire at over 300 locations across the UK, Scotland, England, Wales and Northern Ireland.

HighDrive by Height for Hire provides a local Click and Pick Up service for 20m truck-mounted cherrypickers so anyone, anywhere can work smarter and safer at height.

With a 20m HighDrive you have more control over your working day and can save on transport costs and labour. You can get more jobs done on the one hire and travel easily between different locations. This allows you to cover a larger geographical area and grow your business.

Our vehicles are used across many sectors, including Pest Control, and often used on jobs such as pigeon spiking, gull nursery clearance, installing netting, and other pest problems that occur at height.

We offer the following services:
• Safe working at height truck-mounted cherrypickers from 20m to 90m across all of the UK
• A click and pick up service for 20m HighDrives. These truck-mounted cherrypickers can be driven on a standard car licence and picked up from more than 300 locations across the UK.
• More locations across the UK coming on stream in the next few months
• For more extreme heights, we have Truck-mounted cherry pickers up to 90m which come as an operated service. Available all across the UK
• A dedicated Technical Support team, so we are with you every step of your hire.

Height for Hire is a family-owned access rental company with over 300 locations across four countries, started over 45 years ago and now into its second generation of leadership.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

427 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly recommended — great service and a great team.

We’ve used HighDrive by Height for Hire for our height equipment needs for several years and have always received a first-class service. The equipment is reliable, deliveries are on time, and nothing is ever too much trouble.

A special thank you to Stephanie, my account manager, for her continued support over the past five years and for always helping with bookings and enquiries. Ian and Steven on the hire desk are also excellent, dealing with hire requests quickly and efficiently. Andy in Lincoln is always very helpful when returning equipment and answering any questions.

Highly recommended — great service and a great team.

January 2, 2026
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Mike, thank you for taking the time to leave such a great review. We will pass your kind words onto Steph and the team and we look forward to continuing working with you.

Rated 5 out of 5 stars

Reliable , efficient and good value

We’ve been using High Drive by Height for Hire for many years for hired in plant and have enjoyed working with the team. Great customer service Ian and Emma and Steven are really efficient and helpful. The online booking option is really easy and efficient and the whole service is very reliable.

January 13, 2026
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Claire,
Thank you for taking the time to leave such a great review. We are delighted to hear that you enjoy using HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Easy pick up point.Good communication…

Easy pick up point.Good communication with the me from the supplier.Easy to use machine.

January 6, 2026
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Austin, thanks for the review. We are delighted to hear that you found HighDrive so easy to use and we look forward to working with you again soon.

Rated 5 out of 5 stars

Great service as always

Great service, well maintained equipment and good customer service

January 6, 2026
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Chris, thanks for your review. We are delighted to hear that you had such a good experience with HighDrive and we look forward to working with you again soon.

Rated 5 out of 5 stars

Great service will definitely use again

Great service will definitely use again

January 7, 2026
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Allan, thank you for your review. We are delighted to hear that you had such a good experience with HighDrive and we look forward to working with you again soon.

Rated 1 out of 5 stars

Was trying for first time company a…

Was trying for first time company a complete shambles they have no idea what’s going on. Poor.

January 8, 2026
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Michael, We apologise that our customer service fell below our usual high standard on this occasion. After requesting that one of your online hires be cancelled, an error occurred in cancelling the wrong one. We attempted to readdress this for the right day. Due to circumstances beyond our control with car park maintenance at the collection point, your preferred collection point was no longer available, and the next nearest point was not convenient for you.
We accept that none of this was ideal and proved frustrating; however, we hope that you will give us another chance to prove ourselves in the future.

Rated 5 out of 5 stars

excellent

excellent , great machines, good customer service, Good value, will use again

December 10, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for leaving such a great review. We look forward to working with you again soon!

Rated 5 out of 5 stars

Fantastic all round


I have been using Height for Hire for several years and have consistently found their customer service and overall company setup to be outstanding. From locating the right equipment to the excellent service provided by their staff, the experience has always been seamless and reliable.
I will continue using them for many years to come that’s for sure.

December 16, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for leaving such a great review. We are delighted to hear that you have had such a positive experience with our company and we look forward to working with you on your next job!

Rated 5 out of 5 stars

AMAZING service for MEWP hire

We recently needed a 20-meter MEWP for motorway lighting work in Leeds and chose Height for Hire. The experience was exceptional! Stephanie Carter, the Sales Manager, was absolutely brilliant throughout the process. She was incredibly responsive, answered all our questions quickly, and made sure we had exactly what we needed. It was such a pleasant experience from start to finish. If you ever need help, ask for Stephanie, she’ll take great care of you! We’ll definitely return to Height for Hire whenever we need MEWPs again. Highly recommended!

November 18, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Daniel, thank you for leaving such a great review. We will pass on your kind words to Stephanie and we look forward to working with you again on your next job!

Rated 1 out of 5 stars

Disgusting Customer Service

The treatment of SWAT since last Thursday has been nothing short of disgraceful.

December 9, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Andrew, thank for your feedback we are sorry that your experience has fallen far short of our usual high standards and will be looking into this further.

Rated 1 out of 5 stars

Not impressed

The machine actually broke down , rang helpline which take you to a call centre in Ireland, the woman I spoke to was so rude and unhelpful, suggested she goes on a customer care course, just appalling

December 8, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Paul, thank you for your feedback. We are sorry that you experience fell far from our usual high standards and this matter will be investigated.

Rated 5 out of 5 stars

These machines are great

These machines are great
Really easy to use always nice and clean
After the initial hire where you have an induction it’s pretty simple to sort out a hire online.

My contact is Geeta A
She keeps in touch with me every so often and after every hire for feedback.

Great customer service and great machines

November 20, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Scott, thank you for your great review. We will pass on your kind words to Geeta and the team, and we look forward to working with you again soon.

Rated 5 out of 5 stars

20m Cherry picker Hire

I hired a 20m cherry picker online for a roof repair. The process was straight forward. I met the support staff at the vehicle on the day and he talked me through the controls as it was my first time. The vehicle drove well and it allowed me to carry out my repairs. I returned it the following day as agreed and the process went smoothly. A little note to mention, as it was my first time I had forgotten the diesel tank was under the flatbed and not by the passenger door. I contacted customer services who was happy to help. A useful tip would be to put a sign under the flatbed to say " please put diesel here " would help. It would save time for both parties. Very happy with the company and will use them in the future when the need arises.

December 5, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi William, thank you for leaving such a great review. We appreciate your feedback on refuelling, and look forward to working with you again soon

Rated 5 out of 5 stars

Great service,nice clean machine,very…

Great service,nice clean machine,very happy we got the job done

December 4, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for your review. Glad we helped you get the job done, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Trev/Matt ERRS

Not used these guys before, what a organised company, Emma particularly good in sorting our our hire. Also Danny who helped with the hand over great guy
Totally professional.
Will be using them again 100 percent .

December 3, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Trevor, thank you for your great review. We are delighted to hear that you had such a positive experience, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Safe working at heights

Always a great service always helpful

December 2, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Hugh, thank you for your review. We look forward to working with you again soon!

Rated 5 out of 5 stars

Refreshingly good service!

This is the first time we have used HighDrive and we will definitely be using them again! The whole process has been efficient and well managed along with excellent customer service. From the point of initial contact, ordering, equipment handover, the HighDrive team have provided updates, support and clear information, excellent throughout! Thank you.

December 11, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Simon, thank you for your great review. We are delighted to hear that you had such a good experience with HighDrive and we look forward to working with you again soon.

Rated 5 out of 5 stars

Great work from machine and operator.

Top Grade both of the machine and the operator were perfection in unsociable hours with no complaints and a great attitude; we cannot say enough good things to support this. Without doubt both ourselves and partner companies will be using you again.

December 14, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Les, thank you for your great review. We are delighted to hear that you enjoyed your experience with HighDrive and we look forward to working with you again soon.

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