HighDrive by Height for Hire Reviews 427

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, polite staff, frequently highlighting their efficiency and positive attitude. The user experience is often described as seamless and straightforward, from initial inquiries to the easy pickup and drop-off processes. Many consumers also commend the excellent condition and performance of the equipment, finding it perfect for their needs. However, some customers also noted occasional issues, such as machines breaking down or being delivered with minor damage. A few people mentioned communication challenges, including difficulties with virtual collection links or slow responses from customer service. Additionally, a small number of reviewers expressed dissatisfaction with the handling of breakdowns, reporting long wait times for replacements or unhelpful call center interactions.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the quick, efficient, and seamless... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and straightforward... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the excellent condition and... See more

Based on these reviews

Rated 5 out of 5 stars

Initial experience from Emma G, Gary at Aberdeen was first class. Pick-up from local Tesco went OK apart from network glitches and soon on our way. Machine was excellent and performed well once on... See more

Company replied

Rated 5 out of 5 stars

We recently needed a 20-meter MEWP for motorway lighting work in Leeds and chose Height for Hire. The experience was exceptional! Stephanie Carter, the Sales Manager, was absolutely brilliant througho... See more

Company replied

Rated 5 out of 5 stars

First time using Height for Hire & what a great experience. Emma G answered the phone and was super helpful and polite. Pickup was super easy and the machine we hired was fantastic. If other compa... See more

Company replied

Rated 5 out of 5 stars

we found Height for hire on the internet and i cannot believe how simple and easy the process was ... Emma G was an absolute pleasure to deal with and give us all the info we needed to make this whol... See more

Company replied


Company details

  1. Plant and Machinery Hire

About HighDrive by Height for Hire

Written by the company

HighDrive by Height for Hire: Reaching Everywhere!

20m HighDrive cherrypickers are available to hire at over 300 locations across the UK, Scotland, England, Wales and Northern Ireland.

HighDrive by Height for Hire provides a local Click and Pick Up service for 20m truck-mounted cherrypickers so anyone, anywhere can work smarter and safer at height.

With a 20m HighDrive you have more control over your working day and can save on transport costs and labour. You can get more jobs done on the one hire and travel easily between different locations. This allows you to cover a larger geographical area and grow your business.

Our vehicles are used across many sectors, including Pest Control, and often used on jobs such as pigeon spiking, gull nursery clearance, installing netting, and other pest problems that occur at height.

We offer the following services:
• Safe working at height truck-mounted cherrypickers from 20m to 90m across all of the UK
• A click and pick up service for 20m HighDrives. These truck-mounted cherrypickers can be driven on a standard car licence and picked up from more than 300 locations across the UK.
• More locations across the UK coming on stream in the next few months
• For more extreme heights, we have Truck-mounted cherry pickers up to 90m which come as an operated service. Available all across the UK
• A dedicated Technical Support team, so we are with you every step of your hire.

Height for Hire is a family-owned access rental company with over 300 locations across four countries, started over 45 years ago and now into its second generation of leadership.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

427 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Helpful staff
Would recommend

September 26, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Simon, thank you for the great review. We are delighted that you had such a great experience with HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

A1 Service

A1 Service, collection and return was easy, Em who i dealt with was very friendly and helpful

October 8, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for leaving such a great review. We are glad you found the hiring process so easy, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Great company

Great company! Amazing customer service. Emma is a pleasure to deal with and can't do enough for you. Highly recommend

October 2, 2025
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Reply from HighDrive by Height for Hire

Hi Jack, thank you for leaving such a great review. We will pass your kind words on to Emma. We look forward to working with you again soon.

Rated 5 out of 5 stars

Ease of collection and location

Ease of collection and location

September 30, 2025
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Reply from HighDrive by Height for Hire

Hi Dom, thank you for your review. We are delighted to hear that you found HighDrive easy to book at a location nearby and we look forward to working with you again soon.

Rated 4 out of 5 stars

Simple procedure to book and pick up…

Simple procedure to book and pick up truck.
Great support when something goes wrong.
Had a replacement truck within a few hours.
Only four stars owing to the trucks needing a bit more tlc ( and grease ).

September 21, 2025
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Reply from HighDrive by Height for Hire

Hi Joe, thanks for the review. Glad to hear that you had a good experience with HighDrive and thanks for your feedback, we will increase the grease! We look forward to working with you again soon.

Rated 5 out of 5 stars

Perfect for what we needed

The van was perfect for what we needed & I highly recommend if someone is looking for something quick & easy to book.

September 22, 2025
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Reply from HighDrive by Height for Hire

Hi Jordan, thank you for your review. We are delighted to hear that you found HighDrive easy to book and it helped you to get your job done. We look forward to working with you again soon.

Rated 4 out of 5 stars

Quick and easy solution to my access…

Quick and easy solution to my access problem. Lawrence was very professional and helpful. Would of given 5 stars but didn't receive an email for collection. Lawrence had to sort it for me

October 2, 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Paul, thank you for your review. Great to hear that you had a good experience with HighDrive and thanks for the feedback on the email process, we are working on improving this. We look forward to working with you again soon.

Rated 5 out of 5 stars

From initial phone enquiry with Emma G…

From initial phone enquiry with Emma G to vehicle pickup all a very smooth process.
Vehicle in good condition. Explanation of the operation was very good. Return of the vehicle simple.
All in all I would recommend this company.

September 29, 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Charles, we are delighted to hear that you would recommend us, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Quick and effortless rental experience - 1st Class

Pre-sales support was excellent and the back office team (in particular Emma G) were very knowledgeable and able to answer all of my questions. The registration and booking process was quick and simple to follow. The vehicle was available on time and with a very comprehensive handover. I wouldn’t hesitate to recommend this service.

September 26, 2025
Unprompted review
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Reply from HighDrive by Height for Hire

Hi Paul, thank you for taking the time to leave such a great review, and we are delighted to hear that you had a great experience with HighDrive. We look forward to working with you again soon.

Rated 5 out of 5 stars

Brilliant service and excellent…

Brilliant service and excellent communication from Emma G to make the whole experience ran smoothly especially new to this. Danny R was really knowledgeable in the handover.

September 18, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Stephen, thank you for leaving such a great review. We are glad you enjoyed your experience with HighDrive, and we look forward to working with you again soon.

Rated 5 out of 5 stars

Great from start to finish

From my first communication with Emma G I've enjoyed the hire experience. Emma was knowledgeable, quick to respond and really friendly... It was quite a change from the sterile type customer service which is normal these days. I had to change the hire dates and this was dealt with easily and without any fuss. When I collected from Ben he again was very friendly and knowledgeable about the machine. The briefing was very comfortable and he took time to ensure I understood everything. He also check up after I had left with the machine which was nice. The machine itself was easy to use and did exactly what it said in the tin. I've recommended the hire to friends and colleagues. I'll definitely hire from these guys again.

September 20, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Steve, thank you for taking the time to leave such a great review. We are delighted to hear that you had such a good experience with HighDrive and we will pass your kind words onto our team. We look forward to working with you again soon.

Rated 5 out of 5 stars

Absolutly great system and the machine…

Absolutly great system and the machine I hired was perfect for the job. Had a very thorough hand over and training on the equipment from a great chap, an asset to the company for sure.
Will certainly use them for future jobs.

September 15, 2025
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Reply from HighDrive by Height for Hire

Hi Paul, thank you for your review. We are delighted to hear that you had such a good experience with HighDrive and look forward to working with you again soon.

Rated 5 out of 5 stars

Day hire from Corby

The handover and familiarisation was thorough and by a very experienced and knowledgeable representative.
The vehicle was very new and in great condition. Drop off also easy. 4G/5G signal was not great at The Tesco site which meant uploading the images took a little longer.

September 5, 2025
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Reply from HighDrive by Height for Hire

Hi Matthew, thank you for taking the time to leave such a great review. We are delighted to hear that your hire went smoothly and look forward to working with you again soon.

Rated 5 out of 5 stars

Clear instructions and easy pickup

Hired a MEWP from HighDrive for an 18-meter installation — the process was smooth with clear self-pickup and driving instructions. Emma was super helpful and supportive throughout. Great service and reliable equipment. Will definitely hire again!

September 10, 2025
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Reply from HighDrive by Height for Hire

Hi Zack, thank you for taking the time to leave such a great review. We are delighted that you found the whole hiring process so easy, and we look forward to working with you again soon.

Rated 5 out of 5 stars

What a great machine

What a great machine. Pick up and drop off were as easy as could possibly be. At Pick up the machine was clearly demonstrated/explained to us. The machine itself was amazing. did the job perfectly! We have already recommended this Company to friends and associated businesses.

September 13, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Bernadette, thank you for taking the time to leave such a great review and for recommending us to others. We look forward to working with you on your next job!

Rated 5 out of 5 stars

So so easy

What a game changer.
I have messed about with scaffolds for years however not now. This access machine is the total future.
Well done guts

September 8, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Gordon, thank you for leaving such a great review. We are delighted to hear that you had such a good experience with HighDrive and look forward to working with you again soon.

Rated 5 out of 5 stars

A great experience.

Very easy friendly and helpful booking.Handover excellently explained with easy to follow instructions. We enjoyed using the machine and it was appropriate for the roofing job undertaken. The hiring age needs to reflect the growing fitness and aging levels of 70+ year olds.

September 10, 2025
Unprompted review
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi Jo, thank you for leaving such a great review and for your feedback regarding hiring age which we will review. We look forward to working with you again soon.

Rated 5 out of 5 stars

Great experience

Great experience. No drama, no hassle, really smooth experience. Our company will 100% be using this service again.
Thank you all involved.

August 30, 2025
HighDrive by Height for Hire logo

Reply from HighDrive by Height for Hire

Hi, thank you for your review. We are delighted to hear that you had such a good experience with HighDrive and look forward to working with you again soon.

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