Ordered a nutribullet on next day delivery. Sadly this was showing as arrived at depot for five days with Evri. Contacted customer service and had a very quick reply from Martin who arrange for anothe... See more
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My order 6308741, was originally lost in transit by Evri!! (Say no more) This was on the Sunday, I contacted High Street TV customer services as advised on their site, I spoke to Anna who was very... See more
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Purchased a handy 4 in 1 handheld scrubber. I had some questions in regard to this item and it’s use. I contacted Customer Services for assistance. Ben responded by text and was able to answer my q... See more
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Great bit of kit for food preparation. Powerful motor. Pulse action is all that is needed.Recipies on an app which didn't download for me even after several attempts. Would have been useful to have h... See more
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Company details
Written by the company
High Street TV is a multi-channel retail business operating in the UK and internationally. We are one of the UK’s fastest-growing companies as recognised by The Sunday Times Fast Track 100 and International Track 200. Founded in 2008, High Street TV is based in Harrogate, North Yorkshire and employs over 70 staff. We Are INVENTIVE. At HSTV we develop, source and sell innovative and proven products for everyday use. We are the home of best-selling lifestyle brands such as nutribullet, Drew&Cole and New Image as well as the exclusive distributor for some of the world’s most successful ‘As Seen On TV’ products. We Are INSPIRING. We captivate, excite and inspire consumers via mass TV advertising. With three 24-hour dedicated shopping channels across SKY (666, 667 & 672) as well as advertising on over 50 digital TV channels in the UK & Ireland including ITV, Channel Four and Five, you will find our product range available to buy via all main channels of distribution including TV, online, print, and mobile. We have studios in Harrogate and Los Angeles where we produce infomercial content and we use our creative talents to showcase our products through packaging, point of sale, advertising, PR and social. We Are EVERYWHERE. High Street TV is truly multi-channel – we provide the opportunity for customers to purchase our products whenever and wherever most convenient to them. Our products can be bought via our shopping channels, website, call centre, on Amazon and eBay, via JD Williams and Very, or in-store at over 2,000 outlets including well-known high-street retailers such as Amazon, Argos, Sainsburys, Currys, Very, Studio, Wayfair, JD Williams, Beaumex, Aldi, Lidl, Robert Dyas, B&Q, QVC, Morrisons, Costco, AO.com, The Range. Our products are available in over 69 countries and we work with leading international partners to bring HSTV products to customers around the world. How We ROLL. Life. Love It. Live It. - is more than just our strap-line, it’s our take on life. It captures our brand purpose – to improve the quality and enjoyment of people’s lives - and it says a lot about us, how at High Street TV we love to work together to make things happen, seizing the day and having fun along the way. We are CARBON NEUTRAL. At High Street TV, we’re committed to doing our bit for the planet, and in particular helping to reduce global CO2 emissions by offsetting our own emissions through supporting projects at home and around the world. In addition to aiding efficient cookstoves, reduced deforestation and planting trees in the UK, we have recently supported a renewable wind power project in India, and gone the extra mile with a reforestation tree planting project in Kenya’s Great Rift Valley, providing a wider environmental benefit, beyond our measured footprint and achieving PLUS status.
High Street TV
Written by the company
Your experience matters to us!
Our aim is to provide you with a happy shopping experience with the comfort and convenience of ordering online.
We want to ensure that your purchasing experience with High Street TV is a success.
If there is anything that our Customer Experience Team can do to help improve your experience, we will be more than happy to help.
Your review will be met with a response from our team who will endeavour to remedy any issues as soon as we can.
Contact info
High Street TV
4.5
Excellent
14K reviews
Asks customers to review
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Love buying stuff from high street tv
Love buying stuff from high street tv
Always my go to place and I’m. Never disappointed!
Sal
Sheffield
April 8, 2026
Reply from High Street TV
Thank you for your continued support, Sharnette!
We’re thrilled to be your go-to place for purchases and appreciate your loyalty. If there’s anything we can do to assist you further, just let us know.
Many thanks, Michael
Microwave toaster
Toaster utter waste of time not worth 19 pence. Never mind 19 pounds
June 6, 2026
Unprompted review
Reply from High Street TV
We’re sorry to hear that you were disappointed with your purchase
, Catherine.
We value your feedback and would appreciate the opportunity to assist you further. Please reply to the information request from Trustpilot to experience our 5 Star after-sales support.
Many thanks, Michael
Excellent service and customer service…
Excellent service and customer service right from start to finish would highly recommend this company it is a pleasure to shop with them witch is very rare these days
May 28, 2026
Unprompted review
Reply from High Street TV
Thank you so much for your wonderful review, Jane
We’re thrilled to hear that you had an excellent experience with our service from start to finish. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Many thanks, Michael
Reply from High Street TV
Thank you for your positive review, Janice!
We’re delighted to hear that you experienced speedy delivery and good quality with your order. Customer satisfaction is our priority, and we hope to serve you again soon.
Many thanks, Michael
Reply from High Street TV
Wow! - Thanks, Philip.
Your sentiments mean everything to us.
Many thanks, Michael
Ordered an item online and after initial issue with the company I was contacted by phone by management whereupon the issue was resolved amicably and satisfactory. Would definitely recommend now.
Ordered an item online, paid, then a few days later I had an email to say they were refunding my money, no explanation whatsoever, I contacted them to find out reason, they did reply saying they had made a mistake with stock count and was not expecting to get any more stock but no apology of any kind.
May 20, 2026
Unprompted review
Reply from High Street TV
Apologies Jennifer.
It is not our intention to never fulfill an order. We strive to provide a seamless shopping experience, and customer satisfaction is our priority. We would like to reach out to you to see how we can make things right.
Many thanks, Michael
I have been ordering from this company…
I have been ordering from this company for many years. I am very happy with the quality of the goods I've ordered and the delivery
June 4, 2026
Unprompted review
Reply from High Street TV
Thank you for your continued support over the years, Shaz.
We're thrilled to hear that you are happy with the quality of our products and the delivery service. Your loyalty means a lot to us, and we look forward to serving you again in the future
Many thanks, Michael
When I bought the lights
When I bought the lights, I ordered from high Street. I was really pleased with them and just what she said on the box on the TV advert 1010 thank you
June 7, 2026
Unprompted review
Reply from High Street TV
Thank you for your positive review, Mrs Lee.
We're delighted to hear that you're pleased with your purchase and that it met your expectations. If you have any more feedback or need assistance, feel free to reach out.
Many thanks, Michael
I BOUGHT THESE MISSLIM BRAS FROM HIGH…
I BOUGHT THESE MISSLIM BRAS FROM HIGH STREET TV FOR MY WIFE WHO SAID THEY BEST SHE HAD AS SHE SAID YOU DON'T EVEN NOTICE YOU ARE WEARING IT AS THEY ARE SO COMFORTABLE.
PLUS THEY ARE VERY REASONABLY PRICED AND FOR ANY WOMAN WHO WEARS A BRA
May 22, 2026
Unprompted review
Reply from High Street TV
Thank you for your wonderful feedback! We’re so glad to hear that your wife loves the Misslim bras and finds them comfortable. We strive to offer great products at reasonable prices, and it’s fantastic to know we hit the mark. Thank you for choosing High Street TV.
Many thanks, Michael
Very happy customer.
Ordered 5.7lt air fryer. Great price. Arrived carefully packed in A1 order and in good time. Very happy customer.
June 4, 2026
Unprompted review
Reply from High Street TV
Thank you for your kind words, Malcolm
We're delighted to hear that you are satisfied with your air fryer purchase and that it arrived in perfect condition.
Enjoy your new appliance
Many thanks, Michael
Reply from High Street TV
Thank you for your positive feedback, Virginia!
We’re pleased to hear that your order was fulfilled promptly and that you’re happy with the product.
If you need any further assistance, don’t hesitate to reach out.
Many thanks, Michael
Had a problem with order was sorted out…
Had a problem with order was sorted out quickly and efficiently would use again
June 3, 2026
Unprompted review
Reply from High Street TV
Thank you for your review, Gill!
We’re glad to hear that your issue was resolved quickly and efficiently. We strive to provide excellent customer service, and your feedback is greatly appreciated.
We look forward to serving you again.
Many thanks, Michael
Payed for next day delivery and a week…
Payed for next day delivery and a week later still not received items
June 4, 2026
Unprompted review
Reply from High Street TV
We sincerely apologise for the delay in your delivery.
This is not the experience we want for our customers.
We would like to help resolve this case for you, resulting in a 5-Star experience.
By replying to the information request from Trustpilot, we can locate your order history and help.
Many thanks, Michael
Pocket copper bullet hose
I did have return the pocket copper bullet hose, unfortunately our water pressure is rubbish, so the hose did not work. I got in touch with customer service and they were brilliant, thank you Nimmy and Martin
June 1, 2026
Unprompted review
Reply from High Street TV
Thank you for your feedback, Adele! We’re sorry to hear that the Pocket Copper Bullet Hose didn’t work as expected due to water pressure issues.
We appreciate your kind words about our customer service team, and we're glad they could assist you. If you have any other questions or need further assistance, please let us know.
Many thanks, Michael
Website is easy to use
Website is easy to use. Reliable delivery and brilliant item
May 28, 2026
Unprompted review
Reply from High Street TV
Thank you for your wonderful feedback, Mrs Edwards.
We're delighted to hear that you found our website easy to use and that your item was delivered reliably.
Customer satisfaction is our priority, and we look forward to serving you again in the future.
Many thanks, Michael
The Lawn Barber is excellent in every…
The Lawn Barber is excellent in every way. It was delivered quickly and at a very good price
June 1, 2026
Unprompted review
Reply from High Street TV
Thank you for your excellent review, Tony.
We're thrilled to hear that you had a positive experience with the Lawn Barber, especially regarding our quick delivery and competitive pricing. We appreciate your support.
Many thanks, Michael
VeryEasy to follow easy to follow website very clear…
Very easy to follow website very clear and very prompt delivery- have not tried the product yet but if it is like the rest it will great
May 22, 2026
Unprompted review
Reply from High Street TV
Thank you for your kind words, Gillian.
We're glad you found our website easy to navigate and appreciate your feedback on the prompt delivery.
If you have any questions, feel free to reach out.
Many thanks, Michael
Always deliver on time great products
April 8, 2026
Reply from High Street TV
Thanks for your review, Paul.
We love to hear back from our customers and really appreciate your feedback.
Many thanks, Michael
Very good service and friendly staff…
Very good service and friendly staff and quick delivery
May 28, 2026
Unprompted review
Reply from High Street TV
Thank you, David!
We’re glad to hear you had a good experience with our service and friendly staff.
Your feedback is greatly appreciated.
Many thanks, Michael
I am writing this because for a company…
I am writing this because for a company to advertise a service, even though they are (or at least do not seem) to be able to provide it is basically dishonest, and such firms should be held to account.
I purchased a Jet Hawke on Wednesday 27th May, the firm displayed this as purchase within the xx.xx hours and minutes to receive next day delivery.
It is now Sunday, and I still have no indication when this item will be delivered. I know it is not a long time to wait. I raised a Customer Query, and received no answer.
They are still showing the same advert about ordering within a set time for next day delivery, this appears to be false advertising, I would have preferred to know when I could expect it, rather than be promised something they cannot provide.
I have had a reply from them stating that I would have to pay more for next day delivery, with some link to some small print. I took screenshot of the web page which offered this service, and it does not have any indication you would have to pay more. There are firms where you can get delivery as next day without any extra payment. The delivery terms should be more clearly indicated on their website. Its a pressure sale based on a time, to get a delivery next day if you pay more, not much of a deal.
May 31, 2026
Unprompted review
Reply from High Street TV
Good morning
I am sorry to hear you have had an issue with your delivery, I have checked your web order and you choose the FREE standard delivery (3 to 5 working days) not next day delivery, I will contact you today to confirm when your delivery will be, apologies for any inconvenience this has caused. Kind Regards Janine
Additional content.
Apologies once more for any misunderstanding. If you felt pressured against time for placing your order, thus not giving you the opportunity to view the Next Day Delivery option, then we truly are sorry.
We hope that Janine's work to correct things will help resolve your case.
Many thanks, Michael
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