Hills Home and Garden Ltd Reviews 

658
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable staff who provide helpful advice without applying any pressure to make a purchase. Buyers consistently highlight the outstanding quality of the furniture, describing pieces as stylish, solid, and built to last. Consumers also appreciate the prompt and efficient delivery service, noting that items arrive safely, exactly as arranged and on schedule. Though some customers noted minor issues such as items arriving with faults, missing parts, or small delivery discrepancies, support teams quickly and professionally resolved these problems to satisfaction. People remain very happy with their overall purchases and would gladly recommend the business to others.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, noting that orders generally arrive promptly and as... See more

Product

People report positive experiences with product, highlighting the great selection and outstanding quality of... See more

Staff

Reviewers highlight positive aspects of staff, expressing widespread satisfaction with their helpful and... See more

Service

Customers consistently note positive experiences with service, highlighting exemplary pre and post-sales... See more

Quality

Customers consistently report great satisfaction with product quality, describing items as top quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have to say the service pre and post sales has been exemplary. When my fire pit developed a fault they (Ollie) were very attentive and sent replacement parts out free of charge straight away. I wo... See more

Rated 5 out of 5 stars

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more

Rated 5 out of 5 stars

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficie... See more

Rated 5 out of 5 stars

We had an excellent experience from point of sale to delivery. The showroom is well laid out and made it easy to see the full range of garden furniture in person. Staff were friendly, knowledgeable,... See more


Company details

  1. Garden Furniture Shop

Written by the company

After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.


Contact info

4.9

Excellent

TrustScore 5 out of 5

658 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(658)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience purchasing pergola screens

Great experience purchasing pergola screens from Hills. The team was helpful and professional, and the screens are high quality, durable, and look fantastic. Installation was quick and hassle-free, and the delivery team were great. Very pleased with the result and would definitely recommend.

April 22, 2026
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Rated 4 out of 5 stars

We love our table and chairs!

We love our table and chairs hence the 4 stars. It is really good quality at a reasonable price. We did have a couple of issues that unfortunately has put us off recommending the actual company to purchase from though. Delivery men on the other hand were absolutely brilliant, friendly and very helpful and handle the furniture with care throughout.

April 4, 2026
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Reply from Hills Home and Garden Ltd

Thank you for taking the time to leave us a review. We’re really pleased to hear that you love your new table and chairs and are happy with both the quality and value.

We are, however, very sorry to hear that there were issues with your experience which have left you feeling unable to recommend us. That’s certainly disappointing for us to hear, and we would always welcome the opportunity to understand what went wrong and see if there is anything we can do to put things right.

We’re delighted that our delivery team looked after you so well, and we’ll be sure to pass your lovely comments on to the guys.

Thank you again for your feedback and for choosing us.

Rated 5 out of 5 stars

Friendly staff and good products.

We had an excellent experience from point of sale to delivery. The showroom is well laid out and made it easy to see the full range of garden furniture in person. Staff were friendly, knowledgeable, not pushy - giving you time to choose, answering all our questions.
The quality of the furniture is outstanding - solid, stylish and built to last. Delivery was equally impressive. Everything arrived on time. Had to wait 2 weeks for delivery, as they were very busy being spring. Worth the wait. Driver was helpful and gave good advice on putting table together.
We wouldn't hesitate to recommend them .

April 2, 2026
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Rated 5 out of 5 stars

A1 service and a great product

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great service from the 2 delivery guys who took care of our furniture and kept us updated on the delivery
would fully recommend using Hills A1 service.

April 1, 2026
Rated 5 out of 5 stars

Garden corner sofa set

My furniture was delivered by Ollie & his colleague. They were very professional & helpful.

Live our furniture from Hills, looking forward to using this in the Summer. Thanks guys, highly recommend 👌

April 7, 2026
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Rated 5 out of 5 stars

From ordering to delivery was a first…

From ordering to delivery was a first class service .
The staff let you browse in the shop in peace , and when you decide what you want , they’re there to help you !
The goods are of really good quality , and delivery was spot on time !
Couldn’t fault them , thankyou .

April 1, 2026
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Rated 5 out of 5 stars

Excellent

Very efficient , delivery good so pleased with our table and chairs , wrapped up so well … very happy with the service

March 20, 2026
Rated 5 out of 5 stars

Always welcomed with a smile

Always welcomed with a smile. All questions are answered in depth and nothing is to much trouble. This is our third purchase and the delivery was nearly a week early. I would definitely recommend.

March 26, 2026
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