Hilton Macarons Reviews 815

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its amazing taste and quality, often describing them as the best they've ever had. Many appreciate the ease of ordering and the reliable, prompt delivery service, noting that items arrive on time and in excellent condition, even when sent as gifts. However, some people were dissatisfied with the product quality, mentioning issues like overbaked items or unbalanced flavors. A few other people also felt that the delivery was not on time, with some experiencing delays and concerns about product freshness due to these delays or the product's shelf life.

What people talk about most

Product

Customers had positive experiences with the product. Many reviewers praise the macarons as delicious,... See more

Quality

Clients share positive opinions on quality, consistently praising the macarons as delicious, well-made, and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the timely and quick... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of placing an order and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.

Rated 5 out of 5 stars

We tried the strawberry macarons this time. I was a little concerned as the weather was so hot on delivery day, but they were so well packaged with little cold packs. They were just as fresh and deli... See more

Company replied

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied


Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

815 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Brilliant

The ordering was easy. The macron arrived on time all in mall very good service and the product was great

March 15, 2026
Advertisement
Rated 5 out of 5 stars

Ten out of Ten

Generous fillings in these very tasty Macarons. Stylishly packaged and delivered on time. Made the perfect present, will definitely order again.

March 10, 2026
Rated 5 out of 5 stars

Lovely product that makes a fabulous…

Lovely product that makes a fabulous gift especially for someone that is gluten free. The website is easy to use and macarons always arrives on time. It’s a lovely indulgent treat for all occasions with a great selection of flavours to choose. Especially love the floral collection.

March 5, 2026
Rated 5 out of 5 stars

Delicious

Ordering is very easy but more importantly the Macrons are amazing.
These are now my go to gift to send for any celebration or condolence.
Very well packaged and put a smile on the face of the receiver.

March 4, 2026
Advertisement
Rated 5 out of 5 stars

Super tasty

Ordered for Valentine’s Day in advance. Delivered on time. Excellent set of GF macarons. Brownie points credited!

February 5, 2026
Rated 1 out of 5 stars

You sent me an email saying last chance…

You sent me an email saying last chance to order for Christmas so I ordered. And they didn’t arrive in time. In addition you then said that the last next day posting is 17th. But the item only has a 7 day shelf life. Why would I want 12 macaroons to arrive in time to give someone on the 25th dec. That had to be eaten by the end of the day? That’s ridiculous.

I ordered them next day delivery on the 19th so he had at least a couple of days left of the 7 days shelf life in which to eat them. If they arrived on the 19th/20th.

This is unacceptable and you need to find a better way of handling your shelf life of 7 days

December 19, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you for taking the time to leave a review. As outlined on our website, newsletters, and social media platforms, the cut off date for guaranteed Christmas delivery was 17th December, and your order was placed on 19th December. We are guided by our couriers’ last posting dates for these deadlines.

Regarding the 7 day shelf life, we are continually working to improve it while keeping our macarons natural and free from additives, something Hilton Macarons prides itself on.

As discussed over email, we are sorry for the confusion and want to reassure you that we are now posting orders again, as outlined in our latest newsletter.

Advertisement
Rated 5 out of 5 stars

Amazing product as always...never…

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

December 17, 2025
Hilton Macarons logo

Reply from Hilton Macarons

This is great to hear. Thanks so much for your kind words - we're delighted you enjoyed your macarons.

Rated 1 out of 5 stars

Macarons sent a week ago and still not…

Macarons sent a week ago and still not received!!

December 16, 2025
Hilton Macarons logo

Reply from Hilton Macarons

We’re very sorry to hear about the delay with your macaron delivery. After investigating with our courier, we can confirm that your macarons were delivered on 24th December. They were dispatched from Hilton Macarons HQ on the same day your order was placed (17th December).

While we are unfortunately not able to control delivery once the order leaves our HQ, we completely understand how disappointing this must have been and would like to make it up to you. Please get in touch with us at hello@hiltonmacarons.co.uk so we can assist further.

Rated 5 out of 5 stars

Totally scrumptious!

Totally scrumptious!
These are wonderful macarons... Only trouble is that we eat far too many!!

December 13, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you very much for your 5* review. It's great to hear you enjoy our macarons.

Rated 3 out of 5 stars

Delivery and packaging was good as were…

Delivery and packaging was good as were the flavours but, having followed the refrigeration instructions the macarons lost, I think, the crunch.

December 9, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you for taking the time to leave your feedback. We're delighted to hear that you enjoyed the flavours of our macarons and were happy with the delivery and packaging.

We're sorry to hear that following the refrigeration instructions affected their texture and flavour. We'll review how we communicate storage instructions to ensure our customers get the best from their macarons going forward.

Advertisement
Rated 5 out of 5 stars

The best macarons I’ve tasted!

Not only are the team lovely but the macarons are the best I’ve EVER tasted! I got a box of 6 and the chocolate and mince pie were my favourites with lemon not far behind! You can tell they’re made with love! Highly recommend and can’t wait to get more!

November 15, 2025
Unprompted review
Hilton Macarons logo

Reply from Hilton Macarons

What a lovely review - thank you so much! We're thrilled you enjoy our macarons.

Rated 5 out of 5 stars

Macaroons

I ordered these as a gift. I had ordered the macaroons from other companies but the person who I bought these for said they were exceptional. Highly recommended.

November 1, 2025
Hilton Macarons logo

Reply from Hilton Macarons

This is fantastic to hear. Thank you so much for your review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look