Hilton Macarons Reviews 

819
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and delicious flavors of the macarons, often describing them as the best they've tasted and perfect for gifts. Many people appreciate the easy ordering process, reliable delivery service, and excellent packaging, ensuring products arrive in great condition and on time. However, some people mentioned issues with delivery, including delayed or unreceived orders and problems with the courier service. A few customers also noted concerns about product quality, such as macarons being overbaked, cool bags bursting, or certain flavors being overly sweet or not meeting previous standards.

What people talk about most

Product

Reviewers highlight positive aspects of the product, often describing the macarons as amazing, delicious, and... See more

Quality

Consumers find quality to be positive, with many reviewers describing the macarons as amazing, wonderful, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting timely and quick... See more

Order

Users describe positive interactions with order, finding the process easy and straightforward. Customers also... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely company to deal with. I made a mistake with the delivery address and had to change it. I was able to call and speak to a human being! Jane and Shelley provided great customer service and prompt... See more

Rated 5 out of 5 stars

I bought rainbow and cheeseboard macarons. Both arrived in excellent condition despite the heatwave. We enjoyed all the flavours in the rainbow box very much. The cheeseboard ones were not so much... See more

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more


Company details

  1. Patisserie
  2. Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

819 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(819)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Trying a new flavour !

Delightful new Flavour, delivered to our door, this were a hit.

July 18, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much Jeanne, we are so pleased you enjoyed our new range.
Kind Regards,

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Rated 5 out of 5 stars

Strawberry selection- fresh and delicious

We tried the strawberry macarons this time. I was a little concerned as the weather was so hot on delivery day, but they were so well packaged with little cold packs. They were just as fresh and delicious as always.

June 27, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much for your review. We are so pleased your order arrived safely and in perfect condition in the hot weather.

Rated 5 out of 5 stars

Delicious macaroons.

Delicious macaroons.efficient sorting a small problem.Would definitely order again

May 30, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much for your review, we are so pleased you enjoyed the macarons.

Rated 5 out of 5 stars

AMAZING

AMAZING!
The best macarons I have ever eaten, arrived on time and in immaculate condition. The flavours were spot on! Looking forward to getting more in the future!

June 2, 2025
Unprompted review
Hilton Macarons logo

Reply from Hilton Macarons

Thank you for your review, we are so pleased you enjoyed the flavours. Keep your eyes peeled for our exciting new range launching this week.

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Rated 1 out of 5 stars

Unreliable delivery

Not delivered on time and emailed to agree a solution but still waiting for a reply 1 week later.

Avoid if you’re looking to use this site for a gift on a specific date.

May 18, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Hello,
I can only apologise for your experience on this occasion.
The date selected for delivery was a Bank Holiday and therefore we were unable to ship the parcel out on that day, we have been in contact with our web team to blank out all future bank holidays to avoid this in the future.
I am incredibly sorry the birthday gift arrived too late and would love to send a replacement on another occasion. Please contact shelby@hiltonmacarons.co.uk to arrange this.
Kind Regards, Shelby

Rated 1 out of 5 stars

The delivery was a day late

The delivery was a day late, plus the macarons unfortunately tasted a bit spoilt - not sure if that is connected to the delay in delivery. This meant the whole tray was completely inedible unfortunately.

May 15, 2025
Rated 5 out of 5 stars

These were delicious

These were delicious! I ordered 18 classic macarons for my wife's birthday and she loved them. I placed the order a couple of weeks in advance and they showed up exactly when I was expecting them.

April 20, 2025
Hilton Macarons logo

Reply from Hilton Macarons

Thank you so much for your order & review. We are so pleased your wife loved our classic selection. Kind Regards,

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Rated 5 out of 5 stars

Scrumptious Macarons.

I found this company through a bakers in Suffolk. Good choice of flavours. And they are absolutely delicious. Delivery was good and I received as expected.

April 9, 2025
Rated 5 out of 5 stars

Never fails

Never fails. Utter indulgence. Fast delivery. Product immaculate. We ordered the caramel selection- absolutely to die for. The toffee popcorn aas out of the world. I'm very picky but love every single flavour they make. Delicious.

April 11, 2025
Rated 5 out of 5 stars

Mother’s Day

A Mother’s Day treat, and what a treat! The macarons have gone down a storm. A wonderful selection of flavours all of them sumptuous. Excellent service as well.

April 14, 2025
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Rated 5 out of 5 stars

THE BEST macarons ever

THE BEST macarons ever !
Simply amazing and a highlight to end a meal for my 60th party. Chose salted caramel, chocolate and pistachio. They are way thicker and better than Laduree.
A real treat and sadly none left over!
Excellent postage system all arrived in perfectly protected trays to store in fridge.
Thank you so much Hilton
Belinda Gray

March 22, 2025
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Rated 5 out of 5 stars

Simply the best

These macarons are the best there is. I am coeliac and fortunately for me they are gluten free. They taste delicious a little crunchy on the outside but then just nice and chewy inside. Lots of flavours to pick from and all taste amazing. They arrived quickly and are worth every penny. I highly recommend this company and will definitely be ordering more in the near future.

March 10, 2025
Rated 5 out of 5 stars

This was a present

This was a present. It arrived on time and the recipient liked the gift. The macarons were a decent size. She said the flavours were quite subtle so couldn’t always identify them but this didn’t detract from enjoying them.It made an excellent birthday gift and I’d send these again.

March 5, 2025

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