himolla  Reviews 

We made a very expensive mistake buying Himolla, please try not to do the same. Avoid like the plague.

About nine months ago my wife and I purchased two reclining chairs and a two seater sofa. Sadly this has been the worst purchase we have made in 58 years of marriage. Himolla products are expensive and should be of good quality but the products we have are very badly made, already failing and very uncomfortable.

We are extremely disappointed with the way this matter has been handled.

Four years ago we purchased two very expensive Himolla manual leather recliner chairs from Bradbeers. We chose Himolla because of its reputation for quality German craftsmanship, and the chairs came with a five-year guarantee.

The chairs are in our lounge, away from direct sunlight. We have no pets or young grandchildren, we are both retired, we take great care of our furniture, and we regularly clean and condition the leather with suitable products.

Despite this, a crack has appeared on the headrest of one chair after only four years.

The technician Bradbeers sent concluded that the damage was caused by "wear and tear" and even suggested it was due to shampoo residue from my husband's hair. Frankly, we find this explanation difficult to accept. If the leather used on a premium Himolla chair can crack because someone has clean hair, it raises serious questions about the quality and durability of the leather itself.

A premium leather chair costing several thousand pounds should not develop cracks under normal domestic use after only four years. We believe this represents a premature failure of the leather rather than ordinary wear and tear.

We have been loyal Bradbeers customers over the years and have also purchased our dining table and chairs from them. We expected customer service to reflect the quality and reputation of the products they sell. Instead, we have been left disappointed by both the response and the proposed £400 repair charge.

I would have given a five star plus review for our chairs, bought in September 2021,until February this year 2026.
My husband has mobility issues so we paid more for a recliner and rise model. The wires to the control began to come loose but every function still worked. We reported this to the shop and they arranged a replacement hand set. When their technician fitted it the chair stopped working properly and was unusable for some weeks. He returned with a new motor and another handset but only some functions worked. To cut a long story short, a technician from Himolla eventually came twice and fitted more new parts but we still only had limited function. He made a second visit a week ago and for the first time in 5 months the chair was working. Yesterday the back rest function stopped working again.
I phoned the retailer who phoned back to say that the technician would visit, at a cost of £60, and determine what further work was needed. This I will have to pay for.
I understand that the warranty was only for 2 years but this is an expensive quality product and now not fit for purpose. The retailer says they can do nothing and are already exceeding their responsibility by contacting Himolla. They do not accept that the chair was in full working order until their technician replaced the handset five months ago.
I have no confidence that any future repairs will solve the problem as the `Himolla technician said he had replaced everything.
Should I cut my losses and buy a new chair ( my husband cannot manage without the rise function) or keep paying for repairs?
I have done extensive research and I cannot find another product that offers the same features in such an attractive package. Feeling very disappointed and frustrated.

I would like to give a big thank you to
Karl-Heinz who is very willing to help and give excellent service with any problems you may encounter.
We have had our Himola chairs for ten years and he is still there to help.
Thanking you
David Lewis

In 2023, we purchased a Himolla sofa, model 1920 in Nevada Mocca.

We have been very happy with the sofa so far; however, we are now experiencing an issue with the upholstery on one ART (Model 1920, Art. 65, Variant H14). The outer layer of the fabric has started to wrinkle and appears noticeably thinner than expected.
When comparing it to the fabric sample we received at the time of delivery (approximately 1 mm thick),
the upholstery on the sofa is significantly thinner — we estimate around 0.25 mm. and seems fragile
The issue has now worsened to the point where a hole has developed in the fabric.

we did make a claim and got the answer that it is over 2 years and therefor out of warranty and it is normal with daily use.

So conclusion is that Himolla sofa in this price range has a expected lifetime of under 3 years this is really not ok

Great aftercare service, exactly what I’d expect from a fine furniture maker. My sofa is just 4 years old and there was no quibble with my claim.

My dog ate the wire to my recliner chair and the insurance wouldn't cover it. Rob sent me a new lead in time for Christmas when my local store couldn't replace it.
Excellent customer service.

We took delivery of our suite that we paid well over £7,689 and really disappointed. The leather on the chairs are baggy and wished we kept our old suite that was 17 years old and in far better condition. I raised a concern with Lenleys where we purchased the suite on the 22nd December they were closed until 27th December so I emailed them on the 22nd December and chased on the 28th December. Finally an inspector came to our property. A report was issued yesterday deeming that nothing was wrong with our suite. I took the opportunity to actually go back to the showroom to take photographs of the suite in store to what we have received. I spoke with customer services who advised they have done their part and if not satisfied appointment my own inspection. I have now spoken to a solicitor as my husband has grade 3 advanced prostrate cancer and is undergoing radiotherapy. I have been advised the following.
I raised my concerns 19 days after receipt of the suite, would have been sooner but caring for my husband and hospital appointments he is priority. I have been told that I have the right to reject the inspection which I have done, I have the right for repair, replace I am not looking for a refund.
We actually had the cash for the purchase however my husband advised he would use his card, therefore under section 75 under the credit card we can advise that we are having great difficulty. I have contacted the store again and sent photos of our suite and the suite in the showroom and advised that if they are unable to notice the difference there is something fundamentally wrong. A suite in the showroom with not a mark on it that has been sat on many times and a suite in our house where the leather looks wrinkly and awful 😞. My husband and I are pretty upset as this suite was for having a bit of luxury from when my husband started cancer treatment June last year and for what is to come, and for myself with lower back issues. All we are asking for is that our issues are addressed properly and professionally I am more than happy to send my details and photographs thank you. Good afternoon I have a number of 1691837 if that is the correct number. Please bear with me as my husband is sick with cancer and starting radiotherapy, if I do not come back I promise I am not ignoring you. If you have somewhere I can forward photographs to you that would be easier. thank you

I emailed himolla because a spring had snapped and we had been finding a replacement impossible to get.
One week later 2springs arrived best customer service ever .

Thanks himolla

I bought a fab leather electric reclining armchair, a few years ago. Recently the cable insulation of the remote control had split causing malfunction.

I contacted Himolla in Germany directly by phone. After identifying the exact model of the chair, Himolla had no hesitation in supplying a replacement remote free-of-charge.

I cannot praise Himolla enough. Their customer service is top-notch.

Thank you Himolla

6 year old Himolla manual recliner spring broke. After difficulty finding one elsewhere, emailed Himolla explaining the problem. Quick pleasant response and replacement spring arrived within a week, free of charge.What delightful, and unusual these days, customer service. Thank you Himolla.

We have had our chairs fir 15 years and springs to lift the footrest broke. An email to Himolla sorted this out with replacements sent very promptly. Excellent customer service and excellent products.

The cables connecting the electric controllers to the sofa were badly frayed. After giving customer service a few details replacements were sent to me.
Arrived promptly and without charge.
Excellent service, highly recommended.

Inferior materials used in the remote control, cable literally falls to bits , I’ve got 60 year old cable in my outside shed that’s in better condition! Should have bought Stressless ! After sales service very poor too , found a company in the UK to repair the old one for a fraction of the price Himolla want.my sofa may be 9 years old however the cable started falling to bits four years ago , I taped it up , still not acceptable things like this should be far more durable,the company that repaired the faulty one informed me they get a lot of these DCI remotes that have self destructed .I dont expect the wiring loom on my Hyundai to fall to bits and thats left out in the elements 24 hours a day and has a far harder task than my Himolla sofa !!!!!!!!!!!

Having bought a corner suite with one powered recliner seat and a two seater with two powered recliners the wife and settled into retirement having spent an amount of money on sofas never before seen in our house.
Less than two years pass and one motor begins clicking on operation (the most frequently used one) . This was replaced (the motor) and all was well.
Some time later another motor develops an identical, fault, which after bit of back and forth and a lot of support from the local retailer another repair was affected.
We have also found the support and cushioning to degrade more quickly than we would reasonable expect, with one seat now awaiting repair.
To add to the story one replacement part was lost prior to delivery (first fault repair), and the replacement cushion and fabric was sent was incorrect and we face a 4 to 6 week wait without part of our sofa after having waited months in the first instance.
My local retailer, Millichaps of Ramsey in the Isle of Man have been exemplary, the UK distributor appears to have been 2nd class. I hope the manufacturer considers reviewing its relationship with a view to driving improvements. My three star review is based on cost/comfort adjusted by customer support.
Edit. Noting the response from himolla i have two take aways. Firstly after fact checking my review they have confirmed my struggle was real and secondly the "heart felt" apology hasn't really suggested a drive to improve. Two motors failing in an identical way might suggest further investigations a possible remedial action might be on order.
I can't imagine I will purchase a suite from this company in the future

Following my recent experience regarding a complaint in respect of the arm on one of our sofas and the lack of interest from the company who provided additional paid insurance I received an immediate reply from Himolla asking me to provide them with necessary information. This was provided the same day and I’ve never heard another word. We have had to claim via our household insurance. Totally unacceptable. Brilliant furniture. Atrocious after care.

Unbelievable customer service from Karl Heinz. I wrote to try and establish a problem with my favourite recliner chair that no longer had a resistance in recliner mode.
Karl responded by return and informed me that he had dispatched pads to refit that I was able to do. Unfortunately they not not appear to be the right product.
Wrote to Karl again, fantastic response and hopefully will be able to watch my football in comfort again before too long.
Thanks Karl and the Himollo customer service team. A great company to deal with, be in no doubt from my experience.

Website misleading
I bought an Easyswing chair with the option "heated seat and backrest"
When I received it I noticed that only the seat was heating, not the backrest.
I realized that I was misled by the english version of the Himolla website.
On this page if you filter chairs with "Heated seat and backrest" the chair 7627 is still displayed although it does not have a heated backrest.
(The german version is not misleading because it only says "Heizung")

If I had known that the backrest was not heating I would not have paid for this option

Bought the Rhine model from Anderson’s Inverurie and I must admit it’s the comfiest thing I’ve ever had.. luxury at its finest…

Chair has been fine for 4.5 years albeit some wear on armrest supports. Then out of the blue the suspension snaps. Spoke to to my dealer to be told that as this was a sale item the 5 year warranty was not valid. Had it fixed and strengthened. Just now I was trying to find the cause of a creak and the footrest got stuck up (motor wont drive it). Now I am out of warranty definitely what can I do?