himolla  Reviews 617

I agree with previous review. Great product but follow up service in UK seems very poor.
I purchased a Himolla recliner from a local stockist in April. The upholstery under the footrest has caught the footrest metal work and torn. The fault was reported to the retailer and Himolla service in early August. Retailer has been trying to get update for last 2 weeks…No response. Likewise I emailed Himolla direct via website last week and no reply!

Updated 25 Apr 2023.

Customer service improved following Himolla supplying a new seat cushion and it was fitted in late 2022. I was told the problem was that the recliner seat had been changed for the uk market which caused the problem. Same problem occurred with new seat within 2 months. UK retailer was excellent and arranged complete recliner replacement within 2 months. Checked new seat on arrival and will see if Himolla modifications to seat and frame resolve problem.

This product has premium pricing but customer service and product quality is very poor. I have been trying to get a spring ( 3rd in a few years) for the leg rest on a recliner chair and no one will help! UK is a market this company does not support directly and they use sales outlets but they are not interested! Very frustrating brand to deal with and no one gives solutions just pass you round and round. I am at my wits end with them.

When you spend £12k on furniture of alleged high quality, you don’t expect the electric recliner to fail after 18 months.
However, you would expect all you need to do is make a quick call and get it sorted.
Unfortunately this is not the case and they leave you high and dry to sort it yourself.
German quality?

I bought the Himolla - 1841 MONACO 2.5 Seater Electric Wall Free Function Fabric 20 on 02-Jun-2022 in the UK at Fenwick Newcastle Furniture. It was a display item and was in good condition at the time I bought it. However, I was told that one of the sofa legs was missing during the delivery transmission. Fenwick have tried to contact Himolla for a replacement of the leg and received no response from Himolla up till now.

Fenwick informed that they need to get the missing part from Himolla and fix the sofa before they can deliver the sofa to me. Since they are unable to get any response from your company and being a customer of Himolla I feel really disappointed about your service. I sent various emails to Himolla customer service but received no reply. Himolla customer service is really bad and I am still waiting for their reply. Hope someone in Himolla can look into this issue help to solve the problem.

This is our third Himolla purchase and in the past we have been very pleased with the product, hence the further purchase.
We ordered two Rhine Mosel chairs with additional height rings in the F05 Beech Shaded. When the chairs arrived the bottom and additional height rings bear no resemblance whatsoever to the actual frame.
We logged a complaint with Elphicks and after a home visit their representative agreed that the wood was a different colour and would contact Himolla.
Nearly a month later I received a text from an unidentified number stating that an appointment had been made for a technician to visit, I would receive a further update confirmed timeframe. The day arrived no visit, no contact and when I rang the number it went unanswered. Similarly when I contacted Elphicks I was greeted with an answerphone message.
Can nobody delivery good customer care/service these days.
We now require our money back from Elphicks and have emailed and left a message accordingly……
My faith in Himolla has been destroyed and looking at the reviews on here I am not the only one…quality control has gone out the window!

Update..18/08/22
Technician has been in contact, visited and confirmed the lower and additional height rings are sans shading. Elphicks have been in contact and been very helpful, Himolla have offered to replace the frames for a different wood choice that their technician will fit.
Fingers crossed for a swift turnaround and no further hiccups!

I bought the chair 5 years ago and it is now a right off. The seat cushion foam and springs have broken up and cannot be repaired. Also the screws for the armrests regularly drop out.

I purchased a 3 seater static Rhine a recliner chair Stratus and riser recliner Stratus two weeks after delivery the riser recliner which I am dependent on stuck in the recliner position this was 9th July and it has still not been replaced or repaired with no contact from Himolla the suppliers have been trying since then to get this solved with no luck. Why has this taken so long

Recently received our Himolla Chester 3 seater plus my midi swivel recliner , I love it 😍. Extremely well made piece of furniture . My wife is not a strong person & is unable to push either side to enable the leg rest . Just hoping when the newness wears off it will become easier for her . But on the whole thank you for the wonderful service . James Pedder

We recently purchased several pieces of Himolla furniture (Sofa and Loveseat) from my local store here in Florida. After an extensive search, lots of sitting, and plenty of time with our sales person, we decided to invest in this high-end brand. We could not be happier with the comfort, quality, and look of our living room now. We have the Zero Gravity Cygnet which is something that we could not duplicate elsewhere and love every second of it! Confused on the negative reviews on here, our experience with this brand and company have been nothing but first class.

I'm, very surprised about so many negative comments on the Himolla brand. I'm afraid this is a disproportionate amount of bad reviews. Our experience with Himolla is more than positive. Of all furniture suppliers we have dealt with over the past 30 years, Himolla is by far the best. Quality, service and promise are second to none! I can only praise them.

We bought 7911 model, 2 chairs in June 2021. After 2 months waiting we received 2 chairs without remote controller. After claim, reseller agree to change driving unit and deliver remotes. We waited additional 2.5 months for delivery just to find out that 1 remote is not working properly. All buttons on right side of RC are not working. Reseller ignore our claims so we left claim on Himolla web page, again it was without result. I am unpleasantly surprised that after 5k Euro advance payment almost 1 year ago I still do not have working chairs. On top of this reseller and Himolla ignore our claims and simply do not want to provide working hardware. During this maltreatment many times we have to call and visit reseller listening different excuses and at the end reseller told us that something is wrong with us.
Concerning that I paid so much money for non-working chairs and non-existing service I have to agree that something is really wrong with me. Himolla - never again.

Like one of the previous reviewers I have had problems with the reclining mechanism. Actually this is the 3rd time in 5yrs 1 month. Always the same point the metal goes crystalline and snaps.
Is there a limit on number of pulls? Retailer is good and helpful but they are dependent on Himolla sending parts out - very slow at doing so in the past.

Have contacted Himolla as requested - supplied information as requested. Silence!

Now retailers tell me I have to pay £50 for cable and presumably more for fitting. As yet no guarantee indicated for the cable. What a farce.

Bought two Himolla Mosel recliners in 2019. In the first year the stitching came out in the leather in one chair and was repaired under warranty. Now the same thing is happening and luckily I took out Guardsman insurance. The chair has to be taken away and dismantled to repair. Not a great experience on what are expensive bits of furniture

After 4 repairs both our chairs "22Longso Maron" are broken in the frames, we are waiting for a solution from the store were we bought them.
The quality off the frame are so bad steel so even a renewal will not be a good solution.

Purchased HIMOLLA MOSAL 7348 reclining armchair in January 2016, very happy until in October 2018 the reclining mechanism failed, complained to my insurance company and they got it all sorted in weeks.
December 24th 2020 the reclining mechanism failed again, and as of June 2021 I have just been informed that it will be repaired on 9th July 2021 THATS OVER 6 MONTHS, I inspected the mechanism, and found the metal used is of a poor strength, the design of the pivoting position could not of been put in a weaker position, and it's taken Himolla more than 6 months to send the new mechanism to my insurance company. Overall for what I paid for this piece of seating, it is most definitely NOT worth it, and would never purchase this make again .