Shop offers a dedicted mailadress in the order confirmation when you forgot an item to add it before shipping to save shipping costs. I did this and did not even get an answer. If you offer this s... See more
Company replied
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I received the pump into the time specified, it was installed and worked very good in my Eco friendly Catamaran in Mallorca, E-Sea Mallorca Experience offer daily charter, I had the same one installed... See more
The customer service in Hi Nelson is top notch. I ordered a rare item from the Caribbean and have it shipped from Italy to Panama. I received great help along the way from pre-sales to shipping.
An older, different version of the steering wheel than the one shown on the webpage was sent. It took quite some correspondance but was handled in an acceptable way in the end.
Company replied
Company details
Written by the company
HiNelson.com è l'e-commerce #1 nella vendita di accessori per la nautica da diporto. Ad oggi rappresenta un punto di riferimento per più di 50.000 possessori di imbarcazioni grazie ad un catalogo di 45.000 prodotti per la nautica e per la pesca.
Contact info
Via Arcivescovo Calabiana, 6, 20139, Milano, Italy
- assistenza@hinelson.com
- hinelson.com
4.3
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Excellent and efficient service
October 2, 2023
Received wrong version
An older, different version of the steering wheel than the one shown on the webpage was sent. It took quite some correspondance but was handled in an acceptable way in the end.
September 18, 2023
Reply from HiNelson
Hi Johan,
thank you for your precious feedback.
Our customer care offer you two different kind of options to solve your problem but you didn't appreciate them.
We're really sorry for the hitch.
Kind regards
One of the best online store,.
One of the best online store,.. Fast shipping,. Highly recommended,.
September 14, 2023
Merce arrivata in tempi celeri
Merce arrivata in tempi celeri, ottimamente imballata.
August 28, 2023
Unprompted review
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Great Service
July 15, 2023
wimply wonderful!
May 3, 2023
Very slow service
April 26, 2023
Reply from HiNelson
Hi George,
we're sorry if our express shipping needs 5 working days to be delivered in your country.
Unfortunately you wrote your name address in Greek characters and the system doesn't recognize them so the shipping has been stopped in the courier hub.
If you need more support, contact us.
Regards
Veloci efficienti!
April 26, 2023
Unprompted review
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You sent me wrong item
April 11, 2023
Reply from HiNelson
Hi Zeynep,
we're really sorry for the issue about your order.
For this reason, we would reward you with 500 MILES point. You can found them in your HiNelson account.
For further request, contact us.
Regards
Grande disponibilità ed efficienza
February 23, 2023
HiNelson Over the top …
HiNelson Over the top il meglio che ci sia. Serii puntuali cortesi rapporto qualità prezzo unico nella categoria.
February 27, 2023
Unprompted review
Bella canna!!!
Bella canna offsett da spinning in mare di ottima marca e con gran bel prezzo!!!!
February 17, 2023
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The worst shopping experience
February 5, 2023
Reply from HiNelson
Hi Tayfun,
as already told by our Customer Service, if you don't pay your order we cannot ship it.
If you have problem with your bank, it's not our matter but yours.
Moreover, due to your mannerless, rude and inappropriate language used with our Customer Service you will be banned permanently from our website and you will not receive support anymore.
We're people, not robot, at your service and you should be ashamed of your indecent behaviour.
If we'll accidentally receive payment for your order, you will be refund completely.
Regards
After several orders from France,I'm…
After several orders from France,I'm very satisfied with this experience. The qualité of the service IS impeccable.
November 18, 2022
Unprompted review
👍 Good fast service.
November 2, 2022
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Very good service.
Very good service.
A good company for your boat and angling supplies.
November 2, 2022
Tutto come descritto
September 23, 2022
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