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Rated 3 out of 5 stars

Shop offers a dedicted mailadress in the order confirmation when you forgot an item to add it before shipping to save shipping costs. I did this and did not even get an answer. If you offer this s... See more

Company replied

Rated 5 out of 5 stars

I received the pump into the time specified, it was installed and worked very good in my Eco friendly Catamaran in Mallorca, E-Sea Mallorca Experience offer daily charter, I had the same one installed... See more

Rated 5 out of 5 stars

The customer service in Hi Nelson is top notch. I ordered a rare item from the Caribbean and have it shipped from Italy to Panama. I received great help along the way from pre-sales to shipping.

Rated 4 out of 5 stars

An older, different version of the steering wheel than the one shown on the webpage was sent. It took quite some correspondance but was handled in an acceptable way in the end.

Company replied

Company details

  1. Boat Accessories Store
  2. Fishing Store

Written by the company

HiNelson.com è l'e-commerce #1 nella vendita di accessori per la nautica da diporto. Ad oggi rappresenta un punto di riferimento per più di 50.000 possessori di imbarcazioni grazie ad un catalogo di 45.000 prodotti per la nautica e per la pesca.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Received wrong version

An older, different version of the steering wheel than the one shown on the webpage was sent. It took quite some correspondance but was handled in an acceptable way in the end.

September 18, 2023
HiNelson logo

Reply from HiNelson

Hi Johan,

thank you for your precious feedback.

Our customer care offer you two different kind of options to solve your problem but you didn't appreciate them.

We're really sorry for the hitch.

Kind regards

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Rated 1 out of 5 stars

Very slow service

April 26, 2023
HiNelson logo

Reply from HiNelson

Hi George,

we're sorry if our express shipping needs 5 working days to be delivered in your country.

Unfortunately you wrote your name address in Greek characters and the system doesn't recognize them so the shipping has been stopped in the courier hub.

If you need more support, contact us.

Regards

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Rated 1 out of 5 stars
HiNelson logo

Reply from HiNelson

Hi Zeynep,

we're really sorry for the issue about your order.

For this reason, we would reward you with 500 MILES point. You can found them in your HiNelson account.

For further request, contact us.

Regards

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Rated 1 out of 5 stars
HiNelson logo

Reply from HiNelson

Hi Tayfun,

as already told by our Customer Service, if you don't pay your order we cannot ship it.

If you have problem with your bank, it's not our matter but yours.

Moreover, due to your mannerless, rude and inappropriate language used with our Customer Service you will be banned permanently from our website and you will not receive support anymore.

We're people, not robot, at your service and you should be ashamed of your indecent behaviour.

If we'll accidentally receive payment for your order, you will be refund completely.

Regards

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