Really friendly staff and couldn’t help out anymore if they tried. Very responsive to messages and will do their very best to find you a car that suits you. After previously struggling to find car fi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kashaan Ali was amazing. I was about to get another car from another Leasing Car company, however, his customer service and personality made me change my mind, and he was able to find me a car within... See more
Second time ordering a car BMW 1 SERIES M sport from Hippo. The communication from Crystal was first class, nothing was any problem for her, she was continually keeping us updated on everything, and s... See more
Company replied
The customer service from start to finish was amazing. Rhys truly made my experience picking a car and finalising te order very seamless. Nothing was too much. Imran who delivered my car arrived even... See more
Company replied
Company details
Written by the company
Hippo Leasing is your destination for vehicle solutions, catering to all credit types. Our extensive vehicle range, including options for individuals with challenging credit, ensures you find the perfect fit. We simplify vehicle leasing with an easy-to-navigate online platform. As experts in the leasing industry, we're committed to providing affordable and reliable options. Committed to delivering the widest variety of high-quality vehicles and exceptional customer service, Hippo Leasing is one of the UK's most reliable vehicle leasing specialists offering a range of services to customers, nationwide.
Contact info
Trident Park, BB1 3NU, Blackburn, United Kingdom
- 01254919000
- info@hippoleasing.co.uk
- hippoleasing.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady I spoke to Sophie was so…
The lady I spoke to Sophie was so helpful and understanding to my needs, she made the process a pleasure.
May 9, 2026
Reply from Hippo Leasing
Hi,
Thank you for your feedback. We’re delighted to hear Sophie was so helpful and understanding of your needs, making the whole process a pleasure. We appreciate your support.
Team Hippo
Great initial service from Kyle Render
Great initial service from Kyle Render, seemless initial process and went above and beyond to remove blockers for me. Yet to receive the car, but initial service was great!
May 7, 2026
Unprompted review
Reply from Hippo Leasing
Hi Chris,
Thank you for your feedback. We’re delighted to hear Kyle provided such great service from the start and helped make the process seamless while going above and beyond to assist you. We hope you enjoy your new car when it arrives and appreciate your support.
Team Hippo
Good car
Good car, good experience and the delivery and handover by Pete Machin was seemless and easy. He explained everything and answered any questions brilliantly
May 8, 2026
Unprompted review
Reply from Hippo Leasing
Hi Peter,
Thank you for the fantastic feedback! We’re glad you had a great experience and that Pete Machin made the delivery and handover seamless and easy. It’s great to hear everything was explained clearly and all your questions were answered. We really appreciate your kind words.
Team Hippo
Rhys has been so helpful navigating…
Rhys has been so helpful navigating available cars and finance options.
Extremely responsive and reassuring.
Thanks so much Rhys, I really appreciate your help in securing a great car!
May 8, 2026
Unprompted review
Reply from Hippo Leasing
Hi Kim,
Thank you for the fantastic feedback! We’re glad Rhys was so helpful, responsive, and reassuring while helping you navigate your options and secure a great car. We really appreciate your kind words.
Team Hippo
How absolutely amazing and helpful with outstanding understanding of your needs
The customer service especially James, absolutely amazing
May 6, 2026
Reply from Hippo Leasing
Hi Brian,
Thank you for your feedback. We’re delighted to hear you received amazing customer service, especially from James. We appreciate your support.
Team Hippo
Excellent. Thanks to the sales person
Excellent and thanks to the sales person who been helpful. Thank you. Now moving forward make cheap and cheerful.
May 8, 2026
Reply from Hippo Leasing
Hi,
Thank you for your feedback. We’re delighted to hear you received excellent service and that the sales team were helpful throughout. We appreciate your comments and your support.
Team Hippo
Absolutely brilliant service
Absolutely brilliant service. Hippo were really good at finding the right car for me and at the right price. The car was dropped off first thing after the driver drove through the night to get it to me. Thank you
May 8, 2026
Unprompted review
Reply from Hippo Leasing
Hi Jackie,
Thank you for your feedback. We’re delighted to hear the team helped find the right car for you at the right price, and that the delivery experience went smoothly. It’s great to know you received such brilliant service throughout. We appreciate your support.
Team Hippo
Really helpful
Really helpful, knowledgeable about the vehicles and a very quick process. Kyle was fantastic, explained the whole process and made it a very personal experience.
May 6, 2026
Reply from Hippo Leasing
Hi Chris,
Thank you for your feedback. We’re delighted to hear Kyle provided such a helpful and personal experience, explaining everything clearly throughout the process. It’s great to know you found the team knowledgeable and the process quick and straightforward. We appreciate your support.
Team Hippo
Excellent end to end service
The customer service from start to finish was amazing. Rhys truly made my experience picking a car and finalising te order very seamless. Nothing was too much. Imran who delivered my car arrived even earlier than stated and kept me in the loop all through. He was very polite and helpful. I will definitely recommend Hippo and will use you again.
May 7, 2026
Unprompted review
Reply from Hippo Leasing
Hi Ezy,
Thank you for the fantastic feedback! We’re delighted to hear the whole experience was seamless from start to finish. It’s great to know Rhys made the process easy and stress-free, and that Imran provided such polite and helpful service during your delivery while keeping you fully informed. We really appreciate your recommendation and kind words, and look forward to helping you again in the future.
Team Hippo
Pete Machin was extremely helpful and a…
Pete Machin was extremely helpful and a real credit to your company!!
May 7, 2026
Unprompted review
Reply from Hippo Leasing
Hi Jeanne,
Thank you for the fantastic feedback! We’re glad Pete Machin was extremely helpful and a real credit to the team. We really appreciate your kind words.
Team Hippo
Very nice
Very nice, friendly and professional
Thank you Ian and thank you to the other gentleman . Top services
May 7, 2026
Unprompted review
Reply from Hippo Leasing
Hi Carla,
Thank you for the great feedback! We’re glad Ian and the team provided a friendly and professional experience. We really appreciate your kind words.
Team Hippo
Excellent Sales and Onboarding Service.
Great sales service. Friendly, helpful, professional and really try to meet your needs, to which Crystal was fully able to achieve. I secured a bmw 3 series m sport 2022 at a very good price I will provide a further update when car received. All good so far thanks.
May 6, 2026
Unprompted review
Reply from Hippo Leasing
Hi Matt,
Thank you for the fantastic feedback! We’re glad you received friendly, helpful, and professional service throughout, and that Crystal was able to meet your needs and secure a great deal. It’s great to hear everything has gone smoothly so far—we look forward to your update when the car arrives. We really appreciate your kind words.
Team Hippo
Super clarity on all processes of…
Super clarity on all processes of buying a car from Hippo , the salesman Johnny was informative and non pushy ,
May 7, 2026
Reply from Hippo Leasing
Hi Andrew,
Thank you for the great feedback! We’re glad you found the process clear and straightforward, and that Johnny was informative and not pushy. We really appreciate your kind words.
Team Hippo
Cyrstal was so helpful really went…
Cyrstal was so helpful really went above to help me I’m so pleased with the communication thank you for all your help
May 7, 2026
Reply from Hippo Leasing
Hi Donna,
Thank you for your feedback. We’re delighted to hear Crystal went above and beyond to help you and kept communication so clear throughout. We really appreciate your kind words and support.
Team Hippo
I dealt with Joe at Blackburn who was…
I dealt with Joe at Blackburn who was very professional with me always going out of his way to accommodate all my inquiries. In the end I did not go for this vehicle which was down to me and not Joe.
May 5, 2026
Reply from Hippo Leasing
Hi Alex,
Thank you for the great feedback! We’re glad Joe provided such professional and accommodating support throughout your enquiry. We appreciate your kind words and hope we can assist you again in the future.
Team Hippo
Andy B was extremely helpful
Andy B was extremely helpful, he explained everything clearly, thoroughly and in a highly professional manner.
Very friendly and excellent customer service, this is by far the best car delivery / handover I have had, I can’t rate Andy B highly enough.
Car arrived in perfect condition and within the time frame he gave me.
Excellent service.
May 7, 2026
Unprompted review
Reply from Hippo Leasing
Hi Jill,
Thank you for the fantastic feedback! We’re delighted to hear Andy B provided such a professional, friendly, and thorough handover experience. It’s great to know everything was clearly explained, the car arrived in perfect condition and on time, and that this was your best experience to date. We really appreciate your kind words.
Team Hippo
Reply from Hippo Leasing
Hi Sharon,
Thank you for the great feedback! We’re glad the process was very smooth. We really appreciate your kind words.
Team Hippo
Excellent service,quick response
Excellent service,quick response , i was please that my new purchase will delivered soon appreciated the help of Michael
May 7, 2026
Reply from Hippo Leasing
Hi Audie,
Thank you for the fantastic feedback! We’re glad you received excellent service and a quick response, and that Michael was so helpful throughout. We hope you enjoy your new purchase when it arrives and really appreciate your kind words.
Team Hippo
helpful and patient!
Matt was extremely helpful and patient with me, explained anything I wanted to know and was extra kind when I was getting stressed.
Car arrived in perfect condition and within the time frame he gave me!
Excellent service.
May 6, 2026
Unprompted review
Reply from Hippo Leasing
Hi Samantha,
Thank you for the fantastic feedback! We’re glad Matt was so helpful and patient, taking the time to explain everything and support you throughout the process. It’s great to hear your car arrived in perfect condition and on time. We really appreciate your kind words.
Team Hippo
Reply from Hippo Leasing
Hi Jay,
Thank you for the great feedback! We’re glad you found the team friendly, helpful, and informative. We really appreciate your kind words.
Team Hippo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.