Second time ordering a car BMW 1 SERIES M sport from Hippo. The communication from Crystal was first class, nothing was any problem for her, she was continually keeping us updated on everything, and s... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The customer service from start to finish was amazing. Rhys truly made my experience picking a car and finalising te order very seamless. Nothing was too much. Imran who delivered my car arrived even... See more
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Todd at Hippo made this potentially nerve racking experience getting car so easy and a real breeze. I was very concerned about getting credit because of past issue but Todd at Hippo did me proud... See more
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Andy B was extremely helpful, he explained everything clearly, thoroughly and in a highly professional manner. Very friendly and excellent customer service, this is by far the best car delivery /... See more
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Company details
Written by the company
Hippo Leasing is your destination for vehicle solutions, catering to all credit types. Our extensive vehicle range, including options for individuals with challenging credit, ensures you find the perfect fit. We simplify vehicle leasing with an easy-to-navigate online platform. As experts in the leasing industry, we're committed to providing affordable and reliable options. Committed to delivering the widest variety of high-quality vehicles and exceptional customer service, Hippo Leasing is one of the UK's most reliable vehicle leasing specialists offering a range of services to customers, nationwide.
Contact info
Trident Park, BB1 3NU, Blackburn, United Kingdom
- 01254919000
- info@hippoleasing.co.uk
- hippoleasing.co.uk
4.6
Excellent
12K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Very positive experience
Very positive experience. Efficient and professional. Kyle is outstanding! Easy and quick process from choosing the right plan to approving the lease. All coordinated so well by Kyle and the team. Can’t receive my new car now. Thank you !
April 29, 2026
Reply from Hippo Leasing
Hi Tatiana,
Thank you for the fantastic feedback! We’re glad Kyle provided such outstanding support and that everything was handled efficiently and professionally. It’s great to hear the process was smooth and well coordinated. We really appreciate your kind words and hope you enjoy your new car.
Team Hippo
Reply from Hippo Leasing
Hi Brian,
Thank you for the great feedback! We’re glad you received great service and communication throughout. We really appreciate your kind words.
Team Hippo
Fantastic I have honestly never delt…
Fantastic I have honestly never delt with a company with such good customer service.
Zac crosland who helped me with my enquiry is amazing nothing to much trouble and very helpful from start to finish.
April 29, 2026
Reply from Hippo Leasing
Hi Carl,
Thank you for the fantastic feedback! We’re glad Zac Crosland provided such excellent support and made everything easy from start to finish. We really appreciate your kind words.
Team Hippo
Great service not pushy and very…
Great service not pushy and very professional.
I would highly recommend this company
Many thanks.
April 29, 2026
Reply from Hippo Leasing
Thank you for the great feedback! We’re glad you found the service professional and pressure-free. We really appreciate your recommendation and kind words.
Team Hippo
great to work with very transparent and…
great to work with very transparent and good comms back to me I did the lease for my new car with them, highly recommended. Sophie was a pleasure to work with
April 29, 2026
Reply from Hippo Leasing
Hi Mitesh,
Thank you for the fantastic feedback! We’re glad you found the process transparent with great communication throughout, and that Sophie was a pleasure to work with. We really appreciate your recommendation and kind words.
Team Hippo
Super service
Super service. Best price for my new lease and once it had gone through the finance check etc, it even came out cheaper! Shout out to Rebecca for making the process so easy and stress free
April 29, 2026
Reply from Hippo Leasing
Hi Rose,
Thank you for the fantastic feedback! We’re glad you received a great deal and that everything worked out even better after the finance process. It’s great to hear Rebecca made everything easy and stress-free. We really appreciate your kind words.
Team Hippo
Reply from Hippo Leasing
Hi Michael,
Thank you for the great feedback! We’re glad Pete Machin was very helpful. We really appreciate your kind words.
Team Hippo
Everything was easy and highly…
Everything was easy and highly professional. Ian F, the chap that delivered my vehicle, called me when he was an hour away, turned up and was very efficient, personable and professional. A great service from start to finish
April 29, 2026
Unprompted review
Reply from Hippo Leasing
Hi David,
Thank you for the fantastic feedback! We’re glad everything was easy and highly professional from start to finish. It’s great to hear Ian F provided such efficient and personable service during your delivery. We really appreciate your kind words.
Team Hippo
Smooth and professional handover…
Smooth and professional handover experience by Pete Machin. Kept in communication. The vehicle was ready on time, clean, and exactly as described. The handover representative was friendly and took time to explain the main features, paperwork, and next steps. Everything was efficient and stress-free. Very happy with the service and would recommend them.
April 28, 2026
Unprompted review
Reply from Hippo Leasing
Hi Tracey,
Thank you for your feedback. We’re delighted to hear Pete provided a smooth and professional handover experience, with clear communication throughout. It’s great to know the vehicle was ready as promised and that everything felt efficient and stress-free. Your recommendation means a lot, and we appreciate your support.
Team Hippo
Great service
Lovely clean buikding, friendly non-pushy sales staff who listened to our requirements and kept us updated on new prosoective deals until we found the right car.
April 25, 2026
Reply from Hippo Leasing
Hi Jamie,
Thank you for your feedback. We’re delighted to hear you found the showroom welcoming and our team friendly and attentive to your requirements. It’s great to know we helped you find the right car while keeping you updated throughout. We appreciate your support.
Team Hippo
Eddie was great
Eddie was great! Professional, kind and explained everything clearly
April 28, 2026
Unprompted review
Reply from Hippo Leasing
Hi Rebecca,
Thank you for your feedback. We’re delighted to hear Eddie was professional, kind, and explained everything clearly. We appreciate your support.
Team Hippo
Matt from Hippo delivered my new car…
Matt from Hippo delivered my new car today. They were amazing. Arrived much earlier than promised and extremely friendly and helpful. The whole experience from start to finish with Hippo has been smooth and simple. Everything I wanted I got and they are extremely helpful. Will definitely recommend and use in the future
April 28, 2026
Unprompted review
Reply from Hippo Leasing
Hi,
Thank you for your feedback. We’re delighted to hear Matt provided such a friendly and helpful delivery experience and that everything arrived earlier than expected. It’s great to know the whole process from start to finish was smooth and simple for you. We really appreciate your recommendation and look forward to helping you again in the future.
Team Hippo
High level communication + professionalism
In today's world to find communication at a high level is rare, can i thank Holly for her fantastic quick response communication and also thanks to the rest of the team for their professional involvement, it has been genuinely a pleasure to do business with you, i will highly recommend.
April 28, 2026
Reply from Hippo Leasing
Hi Paul.
Thank you for your feedback. We’re delighted to hear Holly provided such prompt and excellent communication, and that the wider team supported you professionally throughout your experience. It’s great to know it was a pleasure doing business with us, and we really appreciate your recommendation.
Team Hippo
My experience with Hippo has been… First class!
My experience with Hippo has been fantastic - George made everything so easy and straightforward and the communication and advice at all stages has been absolutely exceptional!
April 28, 2026
Reply from Hippo Leasing
Hi Katie,
Thank you for your feedback. We’re delighted to hear your experience with Hippo was fantastic and that George made the process easy and straightforward while providing exceptional communication and advice throughout. We really appreciate your kind words and support.
Team Hippo
Really easy to deal with company
Really easy to deal with company, phoned them up told them what car I wanted and Hippo sorted it out very quickly and professionally.
Car did arrive with a slow puncture on the front right hand side however Im hoping they will deal with this .
All in all good company and I would recommend them to anyone looking for a car .
April 14, 2026
Unprompted review
Reply from Hippo Leasing
Hi,
We appreciate your feedback. It’s great to hear you found the process quick, easy, and professional, and that we were able to help you secure the car you wanted. We’re sorry to hear about the issue with the tyre and will be happy to assist in getting this resolved. Thank you for your recommendation and support.
Team Hippo
Kayleigh was lovely and very helpful
Kayleigh was lovely and very helpful. Would recommend
April 27, 2026
Unprompted review
Reply from Hippo Leasing
Hi Sarah,
Thank you for the great feedback! We’re glad Kayleigh was lovely and very helpful. We really appreciate your recommendation and kind words.
Team Hippo
Reply from Hippo Leasing
Hi Richard,
Thank you for the great feedback! We’re glad you received friendly service and found us very easy to deal with. We really appreciate your kind words.
Team Hippo
Matt was very helpful and efficient but…
Matt was very helpful and efficient but initially they tried to give us a Citroen
April 26, 2026
Reply from Hippo Leasing
Hi Phil,
We appreciate your feedback. It’s great to hear Matt was helpful and efficient throughout your experience. We also appreciate your comments regarding the initial vehicle option and will take this on board. Thank you for your support.
Team Hippo
Connor was really helpful and very…
Connor was really helpful and very professional and really polite
April 25, 2026
Reply from Hippo Leasing
Hi Nicola,
We appreciate your feedback. It’s great to hear Connor was helpful, professional, and polite throughout your experience. Thank you for your support.
Team Hippo
Gareth was a pleasure to deal with
Gareth was a pleasure to deal with. Made everything so easy. He collected us in the morning and brought us to the garage.
Lovely clean and tidy show room.
Would definitely come back here to buy again.
April 24, 2026
Reply from Hippo Leasing
Hi Connall,
We appreciate your feedback. It’s great to hear Gareth was a pleasure to deal with and made everything so easy for you. We’re also pleased you enjoyed our clean and welcoming showroom. We look forward to helping you again in the future. Thank you for your support.
Team Hippo
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