Hisense UK Reviews 

I bought my Hisense C1 in late January and absolutely loved the supreme quality—honestly, it beats a lot of American brands at that price point. I was so impressed that I was fully planning to buy the new C2 to upgrade my setup.

However, I just bought the official C1 floor stand and carrying bag, and the quality control is a joke.

1. The Stand: It has a massive factory defect. The retractable rod has NO threading at the top for the gimbal. Instead, the factory machined the threading at the bottom (upside down), exactly where the plastic securing clips go. It is physically impossible to assemble.
2. The Bag: It feels incredibly cheap. The projector totally sinks into it with tons of empty space left over. Honestly, an insulated lunch box bag would be a better fit than this official accessory.

The Worst Part - Customer Service: I contacted Hisense support on June 26 with detailed pictures of the upside-down threading. They ignored me for weeks. Finally, they replied with a generic template calling this blatant factory machining error a "delivery incident" and told me to take it up with the store, taking zero responsibility.

A metal rod manufactured upside down is NOT a shipping issue. Because of this ridiculous customer service and total lack of quality control, I am completely canceling my plans to buy the C2. Attached are the pics of the upside-down threads, the lunchbox bag, and the hilarious email from support. Buyer beware!

Bought a Hisense cooker within 3 months of delivery there was a major malfunction. Engineer came out and a major componant had to be replaced took 6-8 weeks to get part and have it fixed. Another 3 months goes again, another repair another 4 weeks to be fixed, 5 months later another major fault with oven turning itself on and off repeated even while dials are off. Yet again another major repair another 6 weeks without a cooker. Engineer literally stated it was ridiculous and should have been replace. Speak to trading standards they tell me to speak to supplier if it happens again. Sure enough fault reoccurs supplier asks for an uplift number from Hisense so it can be replaced due to how dangerous the faults are- Hisense refuse and say they will come back out to fix it!!! Again no cooker paid almost £800 for a cooker that is seriously dangerous from a company that refuses to allow me a replacement despite consumer laws giving me that right!!!! Never buy a hisense product the company are a disgrace

Amazing TV and I love the fact you do not need any aerial for any tv channels due to the Freely app!

Bought 50 inch Hisense 50U7QTUK from Amazon. Easy to set up with clear instructions Very clear picture and luxury compared to my previous 10 year old lcd tv. The software works well and freely built in means you don’t need subscription TV. All the apps are there too. The sound is good quality too no need for a soundbar. I connected my tv aerial and tuned the freeview channels but can’t understand how they fit in with freely. Can’t see a separate freeview guide. I can’t pause live TV but have managed to record onto usb.Im glad I chose this TV and sure when I need another it will be Hisense.

With internet this TV is a brilliant choice

Great TV for the price. Upgrade from a 8 year old LG. Decent picture quality and sound. Only downside is remote control won't pair with EE box.

I purchased a washing machine 5 months ago and the plastic around the door snapped on the inside corner next to the hinge. Hisense have refused to cover this under the manufacturers warranty which should cover all parts for defects. They are claiming it must have been caused by impact damage or mishandling, which has not occured. They've not even sent anyone out to inspect the machine. Would avoid Hisense appliances!

I am very happy with my 65" QLED TV,fantastic quality product.

Worst brand. Cheap quality product. Warranty claim service is cheap and pathetic. They took 30-40+ days to resolve customer concern

Very quick turnaround for the washer/dryer to be fixed. Realy polite engineer

Poor customer service, have requested call back very unresponsive,no confirmation of registration of washer/dryer even though it was promised an email would be sent next working day, have been waiting since 20th June, appalling that is,calls are not answered.

Appauling customer service. On install the hisense provided brand new water filter leaked badly. I Informed customer service who were patronising and were basically not intetested at all in resolving the issue by replaceing a £20 filter for a £1000 fridge. Its the 1st time ive bought a Hisense. But i wont be doing again!!

My new Hisense microwave works well and looks good. One feature is irritating: the clock cannot be set to 24 hours. I contacted Hisense Support and was sent a user manual showing how to change the clock to 24 hours. But this user manual is different from the one I got with the microwave and I suspect that the model has changed but the number has stayed the same. It is a small matter but I cannot understand how a manufacturer can sell a product with a 12 hour only clock. Have I been sold an old product?

Would be a brilliant TV if only it could support UK services like iPlayer properly. Hisense don't support HLG (Hybrid Log Gamma) for 4k UHD. This is the default mode for BBC iPlayer in native 4K. The resulting pictures are so dark as to be unwatchable. The support for Freely is very basic with no proper forward/reverse controls on the remote.

The washing machine that I purchased and was delivered less than a week ago is faulty and does not turn on. I am aware that these things can happen, however I have been trying to call them for over 2 hours - there is no answer. Unsure at this point how this is going to get resolved... I can't even contact them?!?

Delivered as stated with no drama. TV easy to set up and viewing experience really good. Would definitely recommend

The TV went wrong on day two. Screen cutting out and remote not responding. Phone call with Hisense technical department confirmed remote not functioning. Was offered a new remote only which I turned down. Hisense did not seem to be bothered that the screen was blank and not responding. I wanted a refund as I had lost confidence in the product. I was told there was no fault with the tv so they would not agree to that. The view was the tv was not faulty even though I couldn’t use it. This went on for almost 14 days. Several phone calls later with the supplier and Hisense eventually hanging up on me mid sentence. What a lovely way to be treated having spent over £380. I did resolve this in the end no thanks to Hisense or Marks Electrical the supplier, another shambolic company that I had to get citizens advice involved with to assist in a refund. Horrendous experience. I would not recommend Hisense due to post purchase experience. I may have been unlucky with the TV and things go wrong we’ve all had it but I don’t need to pay good money to be treated like this. Never again.

The tv is fantastic I am so pleased with it