Hisense UK Reviews 

Bought a 55 inch TV, in November 24, so it was suppose to be under warranty..It developed a picture problem, on contacting their customer services they said looking at the pictures I sent it was not covered by their warranty as it looked like accidental damage to the internals on the screen..the TV has not moved off the stand so I do not know how it could be classed as accidental damage..there recommendation was to contact my home insurers..basically their warranty is useless, I would not recommend buying anything from them if you wish a warranty to be included also..their customer support is very unhelpful..even the after service review which is meant to improve their service to customers was really bad as it would not accept any responses either verbally or via keypad..buy a quality product from a quality supplier..

The fridges are appalling. The door don't close properly, you have to empty all the shelves from the door to refill the 2 lifers that fits into the water dispenser. Absolute joke of a company. I also have a TV, the remote has stopped working, it is under warranty, the only people you can get in touch with people who want to sell you parts. There is no way to get in touch with them so any warranty is utterly worthless. Massive con.

​I bought this integrated model specifically because the official Hisense marketing copy features a prominent section titled "Metal Glide Drawers" with text promising "durable metal drawer runners" designed to "store large frozen goods safely and effortlessly." The advertising picture even explicitly shows a freezer drawer full of tubs of ice cream resting on premium metal rails.
​This was a major selling point for me. Standard plastic-on-plastic freezer drawers are notorious for creating heavy friction, which causes the plastic fronts to jam, snap off, and break over time under the weight of frozen food. Because of this common issue, I specifically sought out a model advertised with durable metal runners to ensure smooth operation and long-term durability.
​Upon professional installation into my kitchen housing, I discovered that while the fridge has runners, the freezer compartment has no metal runners or glides whatsoever. It uses basic, cheap plastic-on-plastic friction rails.
​When I raised this serious misrepresentation with Hisense customer support, I was flatly brushed off with a standard response claiming the text and images are "only an illustration." A written material specification ("metal") paired with an image of ice cream in a freezer drawer is a statement of fact, not a mere illustration. To make matters worse, since sending further emails to complain about this bait-and-switch specification, I have received absolutely no reply from them.
​Because this is an integrated unit, the financial cost and physical disruption of hiring someone to rip my kitchen apart to uninstall it and reinstall a different brand means I am trapped with an inferior machine. If I was going to be left with basic, high-friction plastic rails in the freezer, I may as well have bought a much cheaper machine.
​Buyers beware: you are not getting the premium metal freezer glides promised in the description. Shocking product misrepresentation and completely silent customer service.

Product is ok till it breaks. Then try getting in touch with someone to get it fixed. You will finally get through to emma the digital assistant who after 100 questions and about 15 minutes, gives you an all inclusive price of £169 including parts and labour. She then goes on to say this doesn't include compressors which is probably the problem, so I am none the wiser. Ask to speak to a person and you get cut off. Pathetic customer service. Buy something else next time.

I bought a Tumble Drier. The 'window' exploded within the warranty period. This was fortunate - I received a refund and bought a new Beko tumble drier. (Amazon)

Moving on a few months - I have previously purchased and installed a Hisense dishwasher. (Appliance City) 2 1/2 years ago. It's broken - fault on water inlet. Warranty - 2 years. Appliance City say I will have to pay for a call out and repair. Appliance City says its out of warranty nothing they can do. This is an item that cost nearly £500 - not expensive but not something that you expect to break after 2 1/2 years.
I am REALLY not impressed with Hisense. Unless they can meet me at least half way on this one and come back with something positive - I will never be buying Hisense again and I suggest that anyone else thinks VERY carefully before buying Hisense.

I purchased a 65 inch 4K QLED Hisense TV online from Currys on 24/06/26 and collected it on 26/06/26. The main reason why I purchased it was because of the 5 year warranty. I registered the warranty with Hisense which unfortunately showed it coming up as a 2 year warranty. However, I called their customer service centre on 30/06/26 at 09:30am hours and spoke to the excellent Danny based in Sunderland. Danny told me not to worry as their TVs come with a 2 year warranty as standard but certain Hisense TVs purchased from Currys come with a 5 year warranty and it would take abit of time to update on their system. Danny then proceeded to manually update it for me on their system
to show my warranty expiring in 2031 and not 2028. Danny really went over and above and dealt with my query super swiftly and resolved it -thanks so much Danny! Best wishes , Charles

We needed a new fridge freezer quick and needed something different, the Hisense model fitted the bill with ingenious drawers and adaptive layout. Thanks gor a great product!

Great value TV with al the added perks. Quick delivery and a bargain for such a large screen

One star is generous. Extremely generous.

My Hisense oven has developed a fault while still under warranty. I expected the difficult part to be getting it repaired. I was wrong. The difficult part has been trying to speak to Hisense at all.

I've now spent well over an hour across three separate phone calls, listening to hold music and waiting for someone—anyone—to answer. Not once have I managed to speak to customer services.

Today's call was the final insult. I waited on hold for around 20 minutes, only to be told by an automated message at 6:05 pm that the customer service department had closed at 6:00 pm and that I should call back during working hours.

Think about that for a moment. Rather than stop accepting calls before closing time, answer the queue, or even warn callers that they won't be seen, Hisense is perfectly happy to leave customers sitting on hold until after the office has shut, only to tell them to try again another day. It's a spectacularly disrespectful way to treat people.

At the time of writing, my oven is still broken, my warranty claim has gone nowhere, and the only thing Hisense has successfully delivered is wasted time and mounting frustration.

A warranty is meaningless if customers can't actually access the people responsible for honouring it. Based on my experience, the after-sales service is appalling. If you're considering buying Hisense, don't just compare the products—ask yourself what happens when something goes wrong. I'm finding out the hard way.

Got a hisense washer dryer less than a year ago. It is still under warranty, it gives ther error message f03 regular because the lint from drying builds up in the filter which i clear and it works. This time i have checked and their is no blockage yet customer service are so reluctant to send someone out. My latest email completley ignores that i advised them the filter is clear.

What is the problem with looking at a machine that is under warrantly . If i could fix it i would, why would i want to be unable to do my washing for weeks

2 emails they have now ignored.

Purchased tv & sound bar, subwoofer kept loosing connection and tv sound distortion in hi concerto mode. USB sent for sound bar, fixed subwoofer issue but not sound distortion, so you sent usb to upgrade tv, this did not resolve issue, so you sent another usb and surprise this did not work . So you sent another engineer to replace the motherboard and yes you guessed it, still faulty. This has taken from date of purchase almost 8 months. For brand new product this service is appalling, as for customer service there is none. Marks Electrics have not been any better.

We had a problem with our Freezer and after several emails Hisense would not help us.
Would not use this company again

I got the help I needed and my problem was sorted out and they replaced the remote control which was the problem. Thanks for the good service

Bought an American style freezer from hisense just over 3 years ago and paid over 2k for it to now pack up and nobody wants to touch it to fix it so having to replace tried to get through to customer service is a pure joke

Had a problem contacted Hisense, problem sorted. Great news.

Last year I purchased both a cooker and fridge freezer I'd say if you got any sense you'd stay well away, the fridge freezer sounded like a Chinook and that actually broke down so had to be replaced last week, the cooker has now just died and come back to life 20 minutes later this brand is crazy i don't expect items to only last a year for what they cost stay well away

Very good tv no problems

Super picture at an affordable price. This is our third Hisense TV and very happy with all of them.

Amazing fridge and got a free tv, unbelievable value for money. I love the way you can change every part of the fridge by temp and humidity

The problem isn’t fixed!
Repairer came round to look at the machine which has been leaving marks on our clothes. He had what I would call, a cursory look, and adjusted the angle of our drainage pipe, then said it was fixed. However the problem has continued.