I am absolutely astounded by my experience with this organization. Being able to text in for client interactions is such a cool feature. Their prices were better than anyone else I could find for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased a CO2/propane detector for my converted van. Great product (accurate description, perfect fit), fast delivery (3 business days to GTA) and super responsive Customer Service (never waited for... See more
I recently bought four roof top bike carrier/rack from Hitchweb. during installation I was trying to switch the locking arm from left to right. One of the rack had a minor manufacturer defect where... See more
Problems began as soon as it shipped. The address was changed when Purolator picked it up from them. When I changed it back to the original address, Purolator penalized me wit 4 more days of shippin... See more
Company replied
Company details
About Hitchweb.com
Information provided by various external sources
Hitchweb is your online Canadian hitch store. We operate out of Canada and sell throughout Canada and the USA. We're just as committed now as when we first started 15 years ago to provide the best and most memorable online experience. It's about offering a good selection of brands, competitive pricing, fast delivery and most importantly, satisfying our customer.
Contact info
PO BOX 53012 SOUTH ST VITAL, R3N3X2, Winnipeg, Canada
- (800) 300-4067
- info@hitchweb.com
- hitchweb.com
4.2
Great
6K reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
I ordered a part and it took 4 days to…
I ordered a part and it took 4 days to tell me it was out of stock and not sure when it would be available.
February 12, 2021
Reply from Hitchweb.com
We apologize for any delay. We do our best to check stock and notify customers as soon as possible. If there is anything we can help with in the future please do not hesitate to contact us.
Thank you,
HITCHWEB
Very fast delivery and very happy with product
Very fast delivery and I am very happy with the performance of the product.
February 12, 2021
Advertisement
Great prices and fast shipping
February 11, 2021
Ordering was clear and easy
Ordering was clear and easy. The hitch assembly arrived at destination as expected. Installation on my F350 was done without hassle. Overall this 30k hitch fulfilled all my expectations.
February 11, 2021
Satisfied customer
Great company fast and efficient, helpful staff, awesome product thanks
February 10, 2021
Advertisement
Very good service
Very good service. Quick shipping. Items were received in excellent condition. Definitely would recommend Hitchweb to anyone seeking trailer towing parts.
February 9, 2021
Happy to get a prompt response to say…
Happy to get a prompt response to say My order was received. Although website said item was in stock, I have not received confirmation it was shipped. So hard to review at this point.
February 9, 2021
Reply from Hitchweb.com
Hello, We apologize you have not yet received the tracking information. The emails are sent automatically so its possible there was a glitch or it went to your junk mail. We will send an email to you right away.
Thank you
HITCHWEB
The online shopping was great and…
The online shopping was great and helpful for the different hitches.
February 8, 2021
Advertisement
I had a great experience with the lady…
I had a great experience with the lady that helped me in the chat room. Hitch is out of stock but she checked with supplier, got a delivery schedule, let me know and when I accepted she still gave me the sale price that ended that day. Great service! Thanks
February 8, 2021
Still haven’t received the hitch
February 7, 2021
Reply from Hitchweb.com
Hello.
We apologize for any delay in shipping. According to the tracking information we have, your hitch was delivered on Monday February 8. If this is not the case please contact us at info@hitchweb.com.
Thank you,
HITCHWEB
Advertisement
Purchasing was simple
Purchasing was simple. Package was delivered very quickly! Very impressed.
February 6, 2021
Packaging was really good product was…
Packaging was really good product was excellent. The only thing is I would have liked a coupon for my next purchase.
February 6, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.